A WalkMe alternative for guiding customers in your product.

Your customers reach their first result inside your own product.

Lukas

Find all your projects here.

Tours, checklists, tooltips and in-app messages guide the customers of the software you ship, and Kai Support answers what they still ask. WalkMe overlays enterprise apps; Gleap keeps onboarding next to support, bug reports and feature requests, with published plans.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

Trusted by 4,500+ teams, from startups to global businesses
Lukas

Find all your projects here.

Workspace nameAcme
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See how to report a bug.
Onboarding, support and product feedback for the product you build.
Compare workflows
WalkMe vs Gleap at a glance. Gleap guides the customers of the software you build with tours, checklists, tooltips and in-app messages next to support and feedback, from $149/month billed annually with unlimited seats; WalkMe, an SAP company, is a digital adoption platform that overlays enterprise applications for employees and customers, with no published prices (checked September 26, 2026). The products cover different scopes.
Compared
Gleap
WalkMe
Overview
Best for
Gleap Software teams Software teams guiding their own customers, with support and feedback in the same widget
WalkMe Enterprises guiding employees Enterprises guiding employees across many business applications, and their customers
Price
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support's investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
WalkMe No published prices No published prices; WalkMe for employees and WalkMe for customers by quote. Checked September 26, 2026
Seats
Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat
WalkMe No pricing unit published No pricing unit published (seats, users, apps or MAU); by quote
Product
Where guidance runs
Gleap Tours in your web app Tours and tooltips in your web app through the JavaScript SDK; support, banners, checklists, surveys and news also in the iOS, Android, React Native and Flutter SDKs
WalkMe Third-party and internal apps Over third-party and internal apps through a snippet or browser extension; web, desktop and mobile
Onboarding tools
Gleap Tours, checklists, tooltips Tours, checklists, tooltips, banners, in-app messages and surveys
WalkMe Smart Walk-Thrus, SmartTips, ShoutOuts Smart Walk-Thrus, SmartTips, ShoutOuts, Launchers, onboarding tasks, surveys and the WalkMe Menu
AI assistance
Gleap Kai Support and Kai Copilot Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team
WalkMe AI Chat and Builder Assistant Contextual AI Assistance, AI Chat and a Builder Assistant; AI Authoring and AI Insights since August 2026
Adoption analytics
Gleap Tour, checklist, survey results Tour, checklist and survey results with customer context
WalkMe Adoption and workflow analytics Adoption analytics with license optimization, app discovery, form and workflow analytics
Bug reporting
Gleap In-app reports with logs In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team
WalkMe No bug-report capture listed
Feedback and roadmap
Gleap Votes and roadmap from Team Feature requests with votes, a public roadmap, and a changelog from Team, with Kai Copilot on every plan
WalkMe No voting board or roadmap Surveys and ShoutOuts announcements; no voting board or roadmap listed
Evaluation
Moving over
Gleap No WalkMe importer Rebuild tours and checklists for your own product; no WalkMe importer
WalkMe Integration Center exports Integration Center exports data to AWS, Azure Blob and Google Cloud; a WalkMe API
Best evaluation case
Gleap Customer stuck in your product A customer who gets stuck in your product, asks a question and reports a bug
WalkMe Employees across many applications Employees who work across many business applications and need consistent guidance
Price the scope you need. Gleap Team is $149/month billed annually, with unlimited seats and projects, the onboarding tools and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. WalkMe publishes no prices and quotes each deployment. Compare a current quote with the products, users and applications you need to cover.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Show the next step in context.

Tours built on your product.
Build a tour on the live interface and target it by audience and behavior. Customers see the step where they work in your web app through the JavaScript SDK.
Explore product tours

Send a message when it matters.

In-app messages with targeting.
Announce a change or nudge a segment with an in-app message. Target by audience and behavior, and keep replies in the shared inbox.
Explore messaging

Answer the question the tour raised.

Support inside the same widget.
When a customer still gets stuck, they ask from the same widget. Kai Support answers from your knowledge base and brings your team in when needed.
Explore Kai Support
HiHow can we help you today?
Ask me anything…
Report an issueRequest a feature
Meet your new storefrontA fresh look for your next big idea.
›
Home Messages News Roadmap Help

Turn friction into a request.

Feedback your team can act on.
Questions and reports that repeat become feature requests with customer demand attached. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships; your team decides.
Explore feedback prioritization

Build the fix with the context.

Your engineers review and merge.
From Team, for confirmed bugs, Kai Code plans the change, writes and tests code, and opens a pull request. Your engineers review and merge, then follow up with the customer.
Explore Kai Code
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
Guide customers, then build what they need.

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5
on G2