The WalkMe alternative.
Guide customers inside your own product. Build tours, checklists, tooltips and in-app messages for the software you ship. Gleap keeps onboarding next to customer support, bug reports and feature requests in one platform.
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Website redesign
Design a better first impression.
Website
Customer onboarding
Help every new customer get started.
Product
Help center
Give customers the answers they need.
Content
Recent activity
✓Homepage wireframesLukas completed a task in Website redesign
+Welcome emailEmma added a task to Customer onboarding
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Workspace nameAcme
Bug reportingEnabled
See how to report a bug.
All Open 12
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Florian Berger
Hi, our invoice shows 20% VAT but we have a VAT ID2m -
Mia Kellerman
Every time I hit Pay now the page just spins18m -
Jonas WeberCan I export my data as CSV?1h -
Sofia Lindqvist SSO login loops back to the start4h -
Tom Alvarez TomorrowInvoice for March6h -
Ade OkaforWebhook fires twice on ticket.created1d -
Priya RamanLove the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
ReplyNoteAsk Kai Copilot
Reply to Florian…TAB
WalkMe covers the enterprise stack. WalkMe, an SAP company, layers guidance, automation and adoption analytics over business applications such as SAP, Salesforce and Workday, for employees and for customers. Gleap guides the customers of the software you build, with tours, checklists, tooltips and in-app messages that live next to support and feedback. Evaluate cross-application employee adoption separately; the products cover different scopes.
Features
Gleap
WalkMe
Primary focus
Gleap
Customer support, product feedback and onboarding for your own software
WalkMe
Digital adoption across enterprise business applications, for employees and for customers
Where guidance runs
Gleap
Tours and tooltips in your web app through the JavaScript SDK; support, surveys and news also in the iOS, Android, React Native and Flutter SDKs
WalkMe
Over third-party and internal apps through a snippet or browser extension; web, desktop and mobile
Onboarding tools
Gleap
Tours, checklists, tooltips, banners, in-app messages and surveys
WalkMe
Smart Walk-Thrus, SmartTips, ShoutOuts, Launchers, onboarding tasks, surveys and the WalkMe Menu
AI assistance
Gleap
Kai answers customers; Resolve, Code and PM on Pro and Enterprise
WalkMe
Contextual AI Assistance: pinned, proactive and on-demand, plus AI Chat and a Builder Assistant for authoring
Adoption analytics
Gleap
Tour, checklist and survey results with customer context
WalkMe
Adoption analytics with license optimization, app discovery, form and workflow analytics
After the tour
Gleap
Questions, bug reports and requests land in the same inbox and roadmap
WalkMe
Surveys and analytics; connect a separate support and feedback stack
Commercial comparison
Gleap
Published subscriptions plus AI usage; unlimited seats on Team and above
WalkMe
Quote-based plans for employees and for customers; request a current quote
Best evaluation case
Gleap
A customer who gets stuck in your product, asks a question and reports a bug
WalkMe
Employees who work across many business applications and need consistent guidance
Price the scope you need. Gleap Team starts at $149/month billed annually, with unlimited seats and projects and the onboarding tools included. Pro starts at $299/month and adds Resolve, Code and PM; AI usage is separate. WalkMe publishes no prices and quotes each deployment. Compare a current quote with the products, users and applications you need to cover.
Meet your AI team.
Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.
Kai
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Kai Resolve
Investigates hard tickets
Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.
Kai Code
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Kai PM
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
Feature requests128 Most votedHighest score
- 23 IdeasWorking hours per teammate
- 12 IdeasSet support hours for each agent
- 6 IdeasOut-of-office schedule per person
- 31 PlannedDark mode for the widget
Reading 3 requests and 6 conversations
Draft spec· for review
Working hours per teammate
41 votes3 requests 6 conversations
Ask for changesReview spec
Build the fix with the context.
Your engineers review and merge.
For confirmed bugs, Kai Code plans the change, writes and tests code, and opens a pull request. Your engineers review and merge, then follow up with the customer.
3 changed files +84 −12 PR #412
- Notifications.tsx +61−9
- useNotificationSocket.ts +19−3
- Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Guide customers, then build what they need.