Guide customers inside your own product. Build tours, checklists, tooltips and in-app messages for the software you ship, rather than overlaying enterprise apps as WalkMe does. Gleap keeps onboarding next to customer support, bug reports and feature requests in one platform.
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Lukas assigned this ticket to themself. Lukas Boehler Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Investigates hard tickets
Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
