A Userlane alternative for customer onboarding and support.

Your customers reach their first result, and a stuck step gets an answer, when the people you guide are the customers of your own software. Tours, checklists, tooltips and in-app messages sit next to Kai Support, the shared inbox, bug reports and product feedback, so a stuck step can become a question, a report or a request without leaving the widget. Userlane is built for employee adoption of enterprise applications.

Userlane guides employees through enterprise applications a company does not control, such as ERP, EHR and CRM systems. Its platform overlays Interactive Guides, the Userlane Assistant, announcements, surveys and field validation through a browser extension or snippet, and measures adoption with HEART analytics, App Discovery and portfolio reporting for IT and department leaders. Stay with it when that workforce job is the requirement.

Userlane does not publish prices. Its pricing page lists Application, Department and Organization tiers behind a Get a Quote button and describes two models: a fixed annual fee per application with unlimited users, or consumption-based pricing with a per-user base fee plus per-interaction charges. Request a quote for your applications; a lower total cost with Gleap is not assumed.

Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support); tours, checklists, surveys and in-app messages are included subject to plan usage limits. AI usage is billed separately. See Gleap pricing.

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code, plus onboarding, support and feedback. Kai Support is available on every plan, Starter included. AI usage is billed separately on all plans.

Plan it as a rebuild, not a transfer: no native Userlane importer is assumed. Export your Guides, announcements and survey questions, rebuild one first-task flow in the Gleap editor on your live app, and check targeting and completion before installing the SDK in production. Review the Gleap Trust Center, customer identification and privacy settings during the pilot.

Gleap publishes this comparison. Userlane’s homepage, pricing page, Contextual Assistance and Application Intelligence pages and its documentation were rechecked on 26 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Userlane.

Yes. The Userlane AI Assistant answers from existing Userlane content and connected knowledge bases and is activated per user segment, and HEART analytics score happiness, engagement, adoption, retention and task success. Compare what happens after the answer: in Gleap the same conversation can reach your team, become a bug report or turn into a feature request.

Yes. Team includes product tours, checklists, tooltips, surveys and in-app messages, subject to the plan’s usage limits. Tours are built in a visual editor on your live app and can be triggered by event, page and audience, or offered by Kai Support in reply to a customer question.

The customer asks in the same widget, and Kai Support answers from your knowledge base or brings your team in. If the answer is a broken step, the report can carry screenshots, replay and logs, and from Team Kai Support investigates with the logs, screenshots and code and returns findings to the ticket. An investigation is not a fix; your team decides the next step.

Onboarding shows where customers get stuck, and the questions, reports and requests that follow are the raw material for investigation, planning and reviewed code work. Kai Code from Team prepares a pull request that your engineers review and merge. Explore self-driving development.

Gleap has web, iOS, Android, React Native and Flutter SDKs for support, bug reports and feedback. Tours and tooltips are authored for web apps, so validate the guidance you need on each platform during the trial. Userlane’s Knowledge Center documents browser extension and snippet deployment for web applications; confirm mobile coverage with each vendor.