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The UserGuiding alternative.

New users reach their first result, with answers in the same widget.

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Lukas

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Tours, checklists and tooltips guide new users on your live product, and Kai Support answers the questions they raise in the same widget. Gleap adds the inbox, bug reports and requests, with unlimited seats from Team instead of pricing by monthly active users.

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Trusted by 4,500+ teams, from startups to global businesses
Product tours
Checklists
Help center
Support inbox
Lukas

Find all your projects here.

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Test a tour, a checklist and a customer question in one widget.
Compare plans
UserGuiding vs Gleap at a glance. Gleap is an AI support platform with product tours, checklists and tooltips in the same widget, from $149/month billed annually with unlimited seats; UserGuiding is an onboarding tool priced by monthly active users, from $174/month billed yearly at 2,000 MAU with 3 seats (checked September 25, 2026).
Compared
Gleap
UserGuiding
Primary focus
Gleap Tours in the support widget Tours, checklists and tooltips sharing a widget and inbox with support, bug reports and requests
UserGuiding Guides with analytics and replay Guides, checklists, hotspots and surveys with guide analytics and session replay
Pricing unit
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
UserGuiding From $174 per month By monthly active users: Starter from $174 per month billed yearly from 2,000 MAU with 3 seats; Growth from $349 with 10 seats. USD list prices, checked September 25, 2026
AI for customers
Gleap Kai Support, can offer tours Kai Support answers from your knowledge sources, can offer a tour and hands over in the same inbox
UserGuiding $0.69 per resolution AI Assistant with 50 free resolutions, then $0.69 per resolution
Analytics
Gleap Delivery and completion Flow delivery and completion; evaluate adoption analytics separately
UserGuiding Event tracking and A/B tests Event tracking, alerts, A/B tests and a feature request roadmap on Growth
Keep the onboarding depth. UserGuiding builds guides, checklists, hotspots and surveys for product teams, with session replay on paid plans and event tracking on Growth. Choose Gleap when onboarding should share a widget and inbox with customer support, bug reports and feature requests. Evaluate adoption analytics separately; UserGuiding covers more of that ground.
Plan price or MAU tier.

Gleap Team and UserGuiding Starter. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.

Gleap Team
$149 / month$149 / month$149 / month
$1,788 billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Tours, checklists, tooltips and banners
Kai Support, live chat and help center
In-app bug reports, replay and surveys
Feature requests and roadmap
Start free trial
Unlimited seats
UserGuiding Starter
From $174 / monthFrom $174 / monthFrom $174 / month
Billed yearly from 2,000 MAU, or $249 on monthly billing. 3 seats.
Tours, hotspots, tooltips and checklists
Surveys, NPS and knowledge base
AI Assistant with 50 free resolutions
Growth from $349 adds event tracking and roadmap
See comparison details
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. UserGuiding prices by monthly active users: Starter from $174/month and Growth from $349/month billed yearly, with 3 and 10 seats (USD list prices, checked September 25, 2026), plus $0.69 per AI Assistant resolution after 50 free resolutions.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Guide the next step in place.

Tours built on your live app.
Pick the element, write the step and choose how it advances. Trigger the tour by event, page and audience, or let Kai Support offer it in reply to a customer question.
Explore product tours
Workspace nameAcme
Bug reportingEnabled
See how to report a bug.

Explain one control.

Tooltips and hotspots without code.
Pick the element in the visual editor, write the hint and choose a pulsing hotspot or a hint on hover. Page rules and audience decide where it shows.
Explore tooltips

Finish setup with a checklist.

Progress stays in the widget.
Each task opens the right place, starts a tour or a help article, and checks itself off when the event arrives. The checklist ends with a success screen.
Explore checklists

Answer the question that follows.

Kai answers, your team follows up.
A question during onboarding goes to Kai Support, which answers from your help center and brings a teammate in when needed. The conversation stays on the customer record.
Explore Kai Support

Capture what broke.

Evidence arrives with the report.
When a step fails, the customer marks it in the app. Supported screenshots, replay, logs and device context help your team investigate without a separate tool.
Explore bug reporting

Evaluate on your own onboarding.

Keep what works for new users.

Rebuild one flow, not all.

Pick a welcome tour, a setup checklist and two tooltips. Rebuild them in Gleap’s visual editor on a test environment and compare targeting, triggers and completion tracking.

Count users, seats and guides.

UserGuiding bills by monthly active users with seat and active-guide caps per plan. Compare that against Gleap’s plan price, unlimited seats and current usage allowances.

Plan the content move.

No native UserGuiding importer is assumed. Export your knowledge base articles and product updates, recreate a sample in Gleap, and run both widgets on a staging build before switching production.
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
Your switching questions, answered. Onboarding scope, MAU pricing, AI assistants and what moves with you.
Moving from UserGuiding
Why choose Gleap as a UserGuiding alternative?
New users reach their first result with tours, checklists and tooltips that share a widget and inbox with customer support, bug reports and feature requests. Team includes unlimited seats and projects, plus Kai Support’s investigations and Kai Code. UserGuiding fits product teams that want a dedicated adoption tool with deeper adoption analytics.
What does UserGuiding do well?
UserGuiding builds product tours, hotspots, tooltips, checklists, resource centers, surveys and a knowledge base from a Chrome extension, with segmentation and step-level guide analytics. Session replay is included with plan-specific recording limits, and its Growth plan adds no-code event tracking, custom alerts, A/B testing and a feature request roadmap. Stay with it when adoption analytics across your whole product is the main requirement. See UserGuiding features.
Does Gleap include product tours, checklists and tooltips?
Yes. Gleap Team includes product tours, checklists, tooltips and hotspots, in-app banners, info cards and surveys, built in a visual editor on your live app and targeted by event, page and audience. Usage allowances apply per plan. Explore product tours and the plan details.
How is UserGuiding priced?
UserGuiding prices by monthly active users. Starter starts at $174 per month billed yearly ($249 monthly) from 2,000 MAU with three seats; Growth starts at $349 per month billed yearly ($499 monthly) with ten seats; Enterprise is quoted. USD list prices, checked September 25, 2026 on UserGuiding pricing. The AI Assistant includes 50 free resolutions once per account, then $0.69 per resolution, and a MAU is a unique user ID that logged in during the previous 30 days (checked September 26, 2026).
Is Gleap cheaper than UserGuiding?
Not universally. Gleap Team is $149 per month billed annually with unlimited seats; UserGuiding Starter starts at $174 per month billed yearly with three seats. MAU growth, extra seats, Growth-plan features and AI usage change the comparison, and Gleap plans carry their own usage allowances. Compare both on your active users, team size and the flows you run. See Gleap pricing and UserGuiding pricing.
Which Gleap plan includes investigations and Kai Code?
Team, Pro and Enterprise include Kai Support’s investigations and Kai Code, plus the onboarding, support and feedback foundation. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately. Your engineers review code before it merges; see Kai Code.
What does switching involve?
No native UserGuiding importer is assumed. Rebuild your tours, checklists and tooltips in Gleap’s editor, recreate knowledge base articles and product updates, and set audience rules again. Run a pilot on a staging build with a real welcome flow before replacing the production container, and review the Gleap Trust Center for security documentation.
How was this comparison checked?
Gleap publishes this comparison. UserGuiding’s pricing and AI Assistant pages were rechecked on 25 and 26 September 2026; its homepage, features, product tours and free self-service pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with UserGuiding.
Does UserGuiding have a free plan?
UserGuiding promotes a free customer self-service tier with a resource center, knowledge base, product updates and the AI Assistant; guides, checklists, segmentation and analytics require a paid plan, and the pricing page lists a 14-day trial. Confirm the current limits. Gleap Starter is $29/month billed annually, every plan starts with a 7-day free trial, and eligible startups can apply for the startup program.
How do the AI assistants compare?
UserGuiding’s AI Assistant answers from knowledge base articles, URLs, PDFs and guides, can trigger a guide mid-conversation on Growth and Enterprise, and hands off through fallback actions such as opening a chatbot. Kai Support answers from your knowledge sources, can offer a tour, and hands the conversation to your team in the same inbox. Gleap bills Kai Support by the AI it uses, and a resolution costs an estimated under $0.05. Compare handoff and follow-up on real questions.
Does Gleap work in mobile apps?
Gleap provides web, iOS, Android, React Native and Flutter SDKs; verify widget, checklist, tour and capture behavior for each platform. UserGuiding’s product tours run where its web container code is installed, and its features page does not list native mobile SDKs. Confirm mobile coverage with UserGuiding before deciding.
What happens when onboarding surfaces a question or a bug?
Onboarding flows surface the questions, reports and requests that become support answers, investigations, planned work and reviewed code. Gleap connects those steps and keeps your team deciding what ships. Explore self-driving development.
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Related comparisons

How Gleap compares with similar tools.

All comparisons
Product Fruits Tours, hints, announcements and NPS priced by monthly active users. Chameleon Tours, HelpBar and A/B tests priced by tracked users. WalkMe Digital adoption across enterprise applications, part of SAP. Userpilot A product growth platform with engagement, analytics and replay. Whatfix Digital adoption across enterprise apps, with analytics and simulations. Appcues Flows, checklists and analytics priced by monthly active users.