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The UserGuiding alternative.

Onboarding, connected to support. Build tours, checklists and tooltips on your live product. Gleap keeps the questions, bug reports and requests they raise in the same widget and inbox, with unlimited seats from Team.

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Trusted by 4,500+ teams, from startups to global businesses
Product tours
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Help center
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app.lumen.so / workspace
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Workspace / Projects+   Invite teammate

Your projects

A home for everything your team is building.

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Website redesign

Design a better first impression.

Website
8 tasksLukas
◈

Customer onboarding

Help every new customer get started.

Product
12 tasksLukas
▤

Help center

Give customers the answers they need.

Content
6 tasksLukas

Recent activity

✓Homepage wireframesLukas completed a task in Website redesign
+Welcome emailEmma added a task to Customer onboarding
Lukas

Find all your projects here.

1 of 3
Get started with Acme
2 of 5 tasks completed
Next step: Invite a teammate
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Get started

Set up your workspace, install the SDK, and get your team working in Gleap.

Let AI answer for you

Set up Kai, the AI agent that answers your customers, what it can answer, how it sounds, when it hands over, and how to correct it.

Build custom AI agents

Agents that do work, not just answer questions, give them instructions, connect them to your systems, and decide what starts them.

Teach your AI

Everything Kai and your agents can read, articles, your website, documents, code, and how to keep it accurate.

Let customers reach you

The messenger in your product, your support inbox by email, and WhatsApp, Instagram, Facebook, Telegram and Slack.

Work the inbox

Where conversations land, organising them, answering faster, and measuring how it's going.

Automate the routine

Workflows that greet, route, collect and follow up, so your team only handles what needs a person.

Home Messages News Roadmap Help
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
Assign to me
ReplyNoteAsk Kai Copilot
WhatsApp
Reply to Florian…
Send
Test a tour, a checklist and a customer question in one widget.
Compare plans
Keep the onboarding depth. UserGuiding builds guides, checklists, hotspots and surveys for product teams, with session replay on paid plans and event tracking on Growth. Choose Gleap when onboarding should share a widget and inbox with customer support, bug reports and feature requests. Evaluate adoption analytics separately; UserGuiding covers more of that ground.
Plan price or MAU tier.
Entry plans in USD monthly equivalent, billed annually. AI usage, add-ons and taxes excluded; features differ.
Gleap Team
$149 / month
$1,788 billed annually. Unlimited seats and projects.
Tours, checklists, tooltips and banners
Kai support, live chat and help center
In-app bug reports, replay and surveys
Feature requests and roadmap
Start 14-day free trial
Unlimited seats
UserGuiding Starter
From $174 / month
Billed yearly from 2,000 MAU. 1 seat, 15 active guides, 10 segments.
Tours, hotspots, tooltips and checklists
Surveys, NPS and knowledge base
AI Assistant with 50 free resolutions
Growth from $349 adds event tracking and roadmap
See comparison details
Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects. Pro is $299/month and adds Resolve, Code and PM; AI usage is separate. UserGuiding prices by monthly active users: Starter from $174/month and Growth from $349/month billed yearly, with 1 and 3 seats, plus $0.69 per AI Assistant resolution after 50 free resolutions.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Guide the next step in place.

Tours built on your live app.
Pick the element, write the step and choose how it advances. Trigger the tour by event, page and audience, or let Kai start it from a customer question.
Explore product tours
Team
Invite teammate
Lukas
Invite your teammates.
2 of 3 BackNext
Workspace nameAcme
Bug reportingEnabled
See how to report a bug.

Explain one control.

Tooltips and hotspots without code.
Pick the element in the visual editor, write the hint and choose a pulsing hotspot or a hint on hover. Page rules and audience decide where it shows.
Explore tooltips

Finish setup with a checklist.

Progress stays in the widget.
Each task opens the right place, starts a tour or a help article, and checks itself off when the event arrives. The checklist ends with a success screen.
Explore checklists
Create your first project
2Invite a teammate

Add the people who review reports with you.

Open team settingsMark as done
Jonas Weber11:02 AM
Can I export my data as CSV?
Kai11:02 AM
Go to Members → Invite member.
Inviting teammates · Help center

Answer the question that follows.

Kai answers, your team follows up.
A question during onboarding goes to Kai, which answers from your help center and brings a teammate in when needed. The conversation stays on the customer record.
Explore Kai

Capture what broke.

Evidence arrives with the report.
When a step fails, the customer marks it in the app. Supported screenshots, replay, logs and device context help your team investigate without a separate tool.
Explore bug reporting
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Evaluate on your own onboarding.

Keep what already works for new users.

Rebuild one flow, not all.

Pick a welcome tour, a setup checklist and two tooltips. Rebuild them in Gleap’s visual editor on a test environment and compare targeting, triggers and completion tracking.

Count users, seats and guides.

UserGuiding bills by monthly active users with seat and active-guide caps per plan. Compare that against Gleap’s plan price, unlimited seats and current usage allowances.

Plan the content move.

No native UserGuiding importer is assumed. Export your knowledge base articles and product updates, recreate a sample in Gleap, and run both widgets on a staging build before switching production.
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Your switching questions, answered. Onboarding scope, MAU pricing, AI assistants and what moves with you.
Moving from UserGuiding
Why choose Gleap as a UserGuiding alternative?
Choose Gleap when product tours, checklists and tooltips should share a widget and inbox with customer support, bug reports and feature requests. Team includes unlimited seats and projects; Pro adds Kai Resolve, Kai Code and Kai PM. UserGuiding fits product teams that want a dedicated adoption tool with deeper adoption analytics.
What does UserGuiding do well?
UserGuiding builds product tours, hotspots, tooltips, checklists, resource centers, surveys and a knowledge base from a Chrome extension, with segmentation and step-level guide analytics. Session replay is included with plan-specific recording limits, and its Growth plan adds no-code event tracking, custom alerts, A/B testing and a feature request roadmap. Stay with it when adoption analytics across your whole product is the main requirement. See UserGuiding features.
Does Gleap include product tours, checklists and tooltips?
Yes. Gleap Team includes product tours, checklists, tooltips and hotspots, in-app banners, info cards and surveys, built in a visual editor on your live app and targeted by event, page and audience. Usage allowances apply per plan. Explore product tours and the plan details.
How is UserGuiding priced?
UserGuiding prices by monthly active users. Starter starts at $174 per month billed yearly from 2,000 MAU with one seat and 15 active guides; Growth starts at $349 per month with three seats; Enterprise is quoted. The AI Assistant includes 50 free resolutions, then $0.69 per resolution. A MAU is a unique user ID that logged in during the previous 30 days. Checked 15 September 2026 on UserGuiding pricing.
Is Gleap cheaper than UserGuiding?
Not universally. Gleap Team is $149 per month billed annually with unlimited seats; UserGuiding Starter starts at $174 per month billed yearly with one seat. MAU growth, extra seats, Growth-plan features and AI usage change the comparison, and Gleap plans carry their own usage allowances. Compare both on your active users, team size and the flows you run. See Gleap pricing and UserGuiding pricing.
Which Gleap plan includes the specialist agents?
Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team includes Kai and the onboarding, support and feedback foundation. AI usage draws from separate prepaid credits on every plan. Your engineers review code before it merges; see Kai Code.
What does switching involve?
No native UserGuiding importer is assumed. Rebuild your tours, checklists and tooltips in Gleap’s editor, recreate knowledge base articles and product updates, and set audience rules again. Run a pilot on a staging build with a real welcome flow before replacing the production container, and review the Gleap Trust Center for security documentation.
How was this comparison checked?
Gleap publishes this comparison. UserGuiding’s homepage, pricing, features, product tours, AI Assistant and free self-service pages were rechecked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with UserGuiding.
Does UserGuiding have a free plan?
UserGuiding promotes a free customer self-service tier with a resource center, knowledge base, product updates and the AI Assistant; guides, checklists, segmentation and analytics require a paid plan, and the pricing page lists a 14-day trial. Confirm the current limits. Gleap offers a 14-day trial, and eligible startups can apply for the startup program.
How do the AI assistants compare?
UserGuiding’s AI Assistant answers from knowledge base articles, URLs, PDFs and guides, can trigger a guide mid-conversation on Growth and Enterprise, and hands off through fallback actions such as opening a chatbot. Kai answers from your knowledge sources, can start a tour, and hands the conversation to your team in the same inbox; usage is billed by tokens. Compare handoff and follow-up on real questions.
Does Gleap work in mobile apps?
Gleap provides web, iOS, Android, React Native and Flutter SDKs; verify widget, checklist, tour and capture behavior for each platform. UserGuiding’s product tours run where its web container code is installed, and its features page does not list native mobile SDKs. Confirm mobile coverage with UserGuiding before deciding.
How does onboarding connect to self-driving development?
Onboarding flows surface the questions, reports and requests that become support answers, investigations, planned work and reviewed code. Gleap connects those steps and keeps your team deciding what ships. Explore self-driving development.
Guide customers. Keep the loop.
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4.6/5
on G2