The UserGuiding alternative.

Onboarding, connected to support. Build tours, checklists and tooltips on your live product. Gleap keeps the questions, bug reports and requests they raise in the same widget and inbox, with unlimited seats from Team.

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Website redesign

Design a better first impression.

Website

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Customer onboarding

Help every new customer get started.

Product

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Help center

Give customers the answers they need.

Content

Recent activity

✓Homepage wireframesLukas completed a task in Website redesign12 min ago

+Welcome emailEmma added a task to Customer onboarding35 min ago

Get started with Acme

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Set up your workspace, install the SDK, and get your team working in Gleap.

Let AI answer for you

Set up Kai, the AI agent that answers your customers, what it can answer, how it sounds, when it hands over, and how to correct it.

Build custom AI agents

Agents that do work, not just answer questions, give them instructions, connect them to your systems, and decide what starts them.

Teach your AI

Everything Kai and your agents can read, articles, your website, documents, code, and how to keep it accurate.

Let customers reach you

The messenger in your product, your support inbox by email, and WhatsApp, Instagram, Facebook, Telegram and Slack.

Work the inbox

Where conversations land, organising them, answering faster, and measuring how it's going.

Automate the routine

Workflows that greet, route, collect and follow up, so your team only handles what needs a person.

Home Messages News Roadmap Help

All Open 12

Florian Berger

Hi, our invoice shows 20% VAT but we have a VAT ID2m
Mia Kellerman

Every time I hit Pay now the page just spins18m
Jonas Weber

Can I export my data as CSV?1h
Sofia Lindqvist

SSO login loops back to the start4h
Tom Alvarez Tomorrow

Invoice for March6h
Ade Okafor

Webhook fires twice on order.created1d
Priya Raman

Love the new dashboard2d

Invoice shows the wrong VAT

#147118

Today

Florian Berger2:15 PM

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.

Kai2:15 PM

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?

Florian Berger2:17 PM

Yes please, we need the March invoice corrected.

Kai2:17 PM

Thanks, Florian. A teammate will reissue it and follow up here.

Kai transferred ticket to Human.

2:17 PM Handed over to your teamReissue the March invoice without VAT Assign to me

Lukas assigned this ticket to themself.

ReplyNote

Reply to Florian…

Details AI agents

Assignee: Not assigned
Team: Support

Type: Inbox
Status: Open
Priority: Medium
Due on: Select due date
Source: WhatsApp
URL: app.lumenhq.com/billing

Add tag

Kai Code

Kai picks up this ticket, fixes it, and reports back.

Fix with Kai Code

Recipients

User id: florian_4821
Name: Florian Berger
Company: Alpenwerk

Test a tour, a checklist and a customer question in one widget.

Compare plans

UserGuiding vs Gleap at a glance. Gleap is an AI support platform with product tours, checklists and tooltips in the same widget, from $149/month billed annually with unlimited seats; UserGuiding is an onboarding tool priced by monthly active users, from $174/month billed yearly at 2,000 MAU with 3 seats (checked September 25, 2026).

Primary focus

Gleap

Tours, checklists and tooltips sharing a widget and inbox with support, bug reports and requests

UserGuiding

Guides, checklists, hotspots and surveys with guide analytics and session replay

Pricing unit

Gleap

Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

UserGuiding

By monthly active users: Starter from $174 per month billed yearly from 2,000 MAU with 3 seats; Growth from $349 with 10 seats. USD list prices, checked September 25, 2026

AI for customers

Gleap

Kai Support answers from your knowledge sources, can offer a tour and hands over in the same inbox

UserGuiding

AI Assistant with 50 free resolutions, then $0.69 per resolution

Analytics

Gleap

Flow delivery and completion; evaluate adoption analytics separately

UserGuiding

Event tracking, alerts, A/B tests and a feature request roadmap on Growth

Keep the onboarding depth. UserGuiding builds guides, checklists, hotspots and surveys for product teams, with session replay on paid plans and event tracking on Growth. Choose Gleap when onboarding should share a widget and inbox with customer support, bug reports and feature requests. Evaluate adoption analytics separately; UserGuiding covers more of that ground.

Plan price or MAU tier.

Gleap Team and UserGuiding Starter. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.

Gleap Team

$149 / month$149 / month$149 / month

$1,788 billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.

Tours, checklists, tooltips and banners

Kai Support, live chat and help center

In-app bug reports, replay and surveys

Feature requests and roadmap

Start free trial

Unlimited seats

UserGuiding Starter

From $174 / monthFrom $174 / monthFrom $174 / month

Billed yearly from 2,000 MAU, or $249 on monthly billing. 3 seats.

Tours, hotspots, tooltips and checklists

Surveys, NPS and knowledge base

AI Assistant with 50 free resolutions

Growth from $349 adds event tracking and roadmap

See comparison details

Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. UserGuiding prices by monthly active users: Starter from $174/month and Growth from $349/month billed yearly, with 3 and 10 seats (USD list prices, checked September 25, 2026), plus $0.69 per AI Assistant resolution after 50 free resolutions.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Guide the next step in place.

Tours built on your live app.

Pick the element, write the step and choose how it advances. Trigger the tour by event, page and audience, or let Kai Support offer it in reply to a customer question.

Explore product tours

Team

Invite teammate

Lukas

Invite your teammates.

2 of 3 BackNext

Workspace nameAcme

Bug reportingEnabled

See how to report a bug.

Explain one control.

Tooltips and hotspots without code.

Pick the element in the visual editor, write the hint and choose a pulsing hotspot or a hint on hover. Page rules and audience decide where it shows.

Explore tooltips

Finish setup with a checklist.

Progress stays in the widget.

Each task opens the right place, starts a tour or a help article, and checks itself off when the event arrives. The checklist ends with a success screen.

Explore checklists

Create your first project

2Invite a teammate

Add the people who review reports with you.

Open team settingsMark as done

Jonas Weber11:02 AM

Can I export my data as CSV?

Kai11:02 AM

Yes: Reports → Export → CSV.

Exporting reports to CSV · Help center

Answer the question that follows.

Kai Support answers, your team follows up.

A question during onboarding goes to Kai Support, which answers from your help center and brings a teammate in when needed. The conversation stays on the customer record.

Explore Kai Support

Capture what broke.

Evidence arrives with the report.

When a step fails, the customer marks it in the app. Supported screenshots, replay, logs and device context help your team investigate without a separate tool.

Explore bug reporting

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Rebuild one flow, not all.

Pick a welcome tour, a setup checklist and two tooltips. Rebuild them in Gleap’s visual editor on a test environment and compare targeting, triggers and completion tracking.

Count users, seats and guides.

UserGuiding bills by monthly active users with seat and active-guide caps per plan. Compare that against Gleap’s plan price, unlimited seats and current usage allowances.

Plan the content move.

No native UserGuiding importer is assumed. Export your knowledge base articles and product updates, recreate a sample in Gleap, and run both widgets on a staging build before switching production.

How teams use Gleap

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

“An essential part of our development process.”

Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.

Mark Breuß

Founder, MARK.ONE

Partfox integrated Gleap with custom data in 10 days.

Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.

Maic Fankhauser

Product Manager, Partfox

Your switching questions, answered. Onboarding scope, MAU pricing, AI assistants and what moves with you.

Why choose Gleap as a UserGuiding alternative?

Choose Gleap when product tours, checklists and tooltips should share a widget and inbox with customer support, bug reports and feature requests. Team includes unlimited seats and projects, plus Kai Resolve, Kai Code and Kai PM. UserGuiding fits product teams that want a dedicated adoption tool with deeper adoption analytics.

What does UserGuiding do well?

UserGuiding builds product tours, hotspots, tooltips, checklists, resource centers, surveys and a knowledge base from a Chrome extension, with segmentation and step-level guide analytics. Session replay is included with plan-specific recording limits, and its Growth plan adds no-code event tracking, custom alerts, A/B testing and a feature request roadmap. Stay with it when adoption analytics across your whole product is the main requirement. See UserGuiding features.

Does Gleap include product tours, checklists and tooltips?

Yes. Gleap Team includes product tours, checklists, tooltips and hotspots, in-app banners, info cards and surveys, built in a visual editor on your live app and targeted by event, page and audience. Usage allowances apply per plan. Explore product tours and the plan details.

How is UserGuiding priced?

UserGuiding prices by monthly active users. Starter starts at $174 per month billed yearly ($249 monthly) from 2,000 MAU with three seats; Growth starts at $349 per month billed yearly ($499 monthly) with ten seats; Enterprise is quoted. USD list prices, checked September 25, 2026 on UserGuiding pricing. The AI Assistant includes 50 free resolutions once per account, then $0.69 per resolution, and a MAU is a unique user ID that logged in during the previous 30 days (checked September 26, 2026).

Is Gleap cheaper than UserGuiding?

Not universally. Gleap Team is $149 per month billed annually with unlimited seats; UserGuiding Starter starts at $174 per month billed yearly with three seats. MAU growth, extra seats, Growth-plan features and AI usage change the comparison, and Gleap plans carry their own usage allowances. Compare both on your active users, team size and the flows you run. See Gleap pricing and UserGuiding pricing.

Which Gleap plan includes the specialist agents?

Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus the onboarding, support and feedback foundation. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately. Your engineers review code before it merges; see Kai Code.

What does switching involve?

No native UserGuiding importer is assumed. Rebuild your tours, checklists and tooltips in Gleap’s editor, recreate knowledge base articles and product updates, and set audience rules again. Run a pilot on a staging build with a real welcome flow before replacing the production container, and review the Gleap Trust Center for security documentation.

How was this comparison checked?

Gleap publishes this comparison. UserGuiding’s pricing and AI Assistant pages were rechecked on 25 and 26 September 2026; its homepage, features, product tours and free self-service pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with UserGuiding.

Does UserGuiding have a free plan?

UserGuiding promotes a free customer self-service tier with a resource center, knowledge base, product updates and the AI Assistant; guides, checklists, segmentation and analytics require a paid plan, and the pricing page lists a 14-day trial. Confirm the current limits. Gleap Starter is $29/month billed annually, every plan starts with a 7-day free trial, and eligible startups can apply for the startup program.

How do the AI assistants compare?

UserGuiding’s AI Assistant answers from knowledge base articles, URLs, PDFs and guides, can trigger a guide mid-conversation on Growth and Enterprise, and hands off through fallback actions such as opening a chatbot. Kai Support answers from your knowledge sources, can offer a tour, and hands the conversation to your team in the same inbox; Kai Support costs $0.29 per resolution. Compare handoff and follow-up on real questions.

Does Gleap work in mobile apps?

Gleap provides web, iOS, Android, React Native and Flutter SDKs; verify widget, checklist, tour and capture behavior for each platform. UserGuiding’s product tours run where its web container code is installed, and its features page does not list native mobile SDKs. Confirm mobile coverage with UserGuiding before deciding.

What happens when onboarding surfaces a question or a bug?

Onboarding flows surface the questions, reports and requests that become support answers, investigations, planned work and reviewed code. Gleap connects those steps and keeps your team deciding what ships. Explore self-driving development.