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The Userpilot alternative.

New users reach their first result, and what blocks them gets fixed.

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Lukas

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Product tours, checklists and tooltips guide new users, Kai Support answers when a step raises a question, and bug reports from a broken step turn into reviewed fixes. Userpilot pairs onboarding with analytics; Gleap pairs it with support, with unlimited seats from Team.

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Trusted by 4,500+ teams, from startups to global businesses
Product tours
Checklists
Tooltips
Customer support
Lukas

Find all your projects here.

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Onboarding in Team, connected to support and product work.
Compare plans
Userpilot vs Gleap at a glance. Gleap connects tours, checklists and surveys to customer support, bug reports and, from Team, reviewed code work, from $149/month billed annually with unlimited seats; Userpilot is a product growth platform with engagement, analytics and session replay, from $299/month with 3 seats and 2,000 MAU on Starter (checked September 26, 2026).
Compared
Gleap
Userpilot
Plan
Best for
Gleap Software teams Software teams that want onboarding connected to support, bug reports and code work
Userpilot SaaS product teams SaaS product teams that want engagement, analytics and replay in one growth platform
Price
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Userpilot From $299/month Starter $299/month with 2,000 MAU; Growth from $849; Enterprise by quote. USD list prices, checked September 26, 2026
Seats
Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat
Userpilot 3 seats on Starter 3 seats on Starter, 15 on Growth, unlimited on Enterprise
Product
Analytics
Gleap No funnel or retention suite Replay and logs arrive with a customer’s report; no funnel or retention suite
Userpilot Funnels, paths, retention, replay Autocapture, funnels, paths, retention and session replay
AI
Gleap Kai Support with live tours Kai Support answers in the widget and can offer a live tour
Userpilot Lia AI agent on credits Lia AI agent on credits; an MCP server on every plan
Bug reporting
Gleap In-app reports with logs In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team
Userpilot Replay, no report widget Session replay on every plan, console and network data from Growth; teammates flag sessions as bugs; no end-user report widget
Feedback and roadmap
Gleap Votes and roadmap from Team Feature requests with votes, a public roadmap, and a changelog from Team, with Kai Copilot on every plan
Userpilot NPS; no voting board NPS on every plan, surveys from Growth; no voting board or roadmap listed
Mobile apps
Gleap Native SDKs; tours on web Support, bug reports and the widget in iOS, Android, React Native and Flutter SDKs; tours run on web
Userpilot Enterprise; Growth add-on Mobile engagement on Enterprise, an add-on on Growth, not on Starter
Trial and switching
Free plan or trial
Gleap 7-day free trial 7-day free trial on every plan, Starter from $29/month
Userpilot 14-day trial 14-day trial; no free plan
Moving over
Gleap No Userpilot importer Rebuild tours and checklists in Gleap; no Userpilot importer
Userpilot Survey responses export Survey responses export; the bulk data export API is on Enterprise or a Growth add-on
Where the products overlap. Both products run in-app tours, checklists and surveys. Userpilot adds product analytics and session replay libraries; Gleap adds the support inbox, bug reports and, from Team, reviewed code work. Keep funnels, retention and replay libraries as a separate evaluation; Gleap does not claim analytics parity.
Different scope. Different unit.

USD list prices per month, checked September 25, 2026. Gleap Team is billed annually; Userpilot’s pricing page states no billing period, and its pricing article describes annual billing for Starter. AI usage, add-ons and taxes excluded; features and limits differ.

Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Tours, checklists, tooltips and surveys
Kai Support and shared inbox
In-app bug reports with evidence
Help center, roadmap and release notes
Start free trial
Onboarding plus support
Userpilot Starter
$299 / month$299 / month$299 / month
3 seats and 2,000 MAU. Growth from $849/month with 15 seats.
Flows, checklists, banners and spotlights
Lia AI agent on credits; MCP server on every plan
Usage trends and NPS surveys
Resource center on Growth; mobile as a Growth add-on
See comparison details
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Userpilot lists Starter at $299/month with 3 seats and 2,000 MAU, Growth from $849/month and Enterprise by quote. Compare your MAU, your seats and the analytics you rely on.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Guide the first task.

Tours built around a result.
Author a tour on your web app and target it by audience and behavior. When a live tour is enabled for Kai Support, the agent can offer it in the conversation and the customer starts it with one click.
Explore product tours

Track activation with checklists.

Tasks that lead somewhere.
List the steps a new customer needs, link each task to a tour, article or action, and show progress in the widget. Checklists, tours and tooltips share the same targeting.
Explore checklists

Answer inside the widget.

Help center and Kai together.
Customers search your articles or ask Kai Support without leaving your product. When a question needs a person, the conversation continues in the shared inbox.
Explore Kai Support

Investigate the blocked step.

From drop-off to root cause.
When a step breaks, the report can carry a screenshot, replay and logs. From Team, Kai Support reads the logs, screenshot and code, returns findings and prepares coding tasks for confirmed bugs.
Explore Kai Support

Score what customers ask for.

Surveys and requests in one place.
Survey answers and feature requests land in Gleap with the customer attached. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships; your team decides the roadmap.
Explore feedback prioritization

Evaluate on one onboarding flow.

Keep the analytics you rely on.

Rebuild one flow.

Recreate a representative tour, checklist and tooltip in Gleap. Check targeting, completion and how a question from that flow reaches your team.

Separate analytics from guidance.

List the funnel, retention, path and replay reports your product team uses. Gleap attaches replay and logs to reported issues; evaluate a dedicated analytics tool separately.

Plan the export.

No native Userpilot importer is assumed. Export the segments, survey responses and content you want to keep, load a sample, and pilot the SDK on a staging build first.
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
Your switching questions, answered. Onboarding, analytics, pricing and plan scope.
Moving from Userpilot
Why choose Gleap as a Userpilot alternative?
New users reach their first result, and what blocks them gets fixed: onboarding connects to customer support, bug reports and the code work that follows. Team includes product tours, checklists, tooltips and surveys with unlimited seats and projects, plus Kai Support’s investigations and Kai Code. Userpilot fits teams whose main need is product analytics with engagement layered on top.
When is Userpilot the better fit?
Userpilot is the better fit when product analytics and engagement drive your decisions. It combines in-app engagement with product analytics, session replay, surveys, email and workflows on one data layer: its product analytics covers autocapture, funnels, paths and retention, and its session replay flags frustration signals, with console and network logs from Growth.
Which Userpilot alternatives should we compare?
Other onboarding and product growth tools to compare with Userpilot include Appcues, Pendo, Chameleon and UserGuiding. Gleap fits when onboarding should connect to support, bug reports and reviewed code work rather than to an analytics suite.
How is Userpilot priced today?
Userpilot lists Starter at $299/month with 3 seats and 2,000 monthly active users, Growth from $849/month with 15 seats and MAU scaling up to 100,000, and Enterprise by quote. Session replay allowances vary by plan, mobile engagement is an add-on on Growth and included on Enterprise (not on Starter), the resource center starts on Growth, Lia runs on credits and the MCP server is included on every plan. The pricing page shows no billing toggle; Userpilot’s pricing article describes annual billing for Starter. Prices and seats checked September 25, 2026; plan details rechecked September 26, 2026.
How is Gleap priced?
Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. Compare Userpilot’s seat and MAU units against the plan limits on the Gleap pricing page.
Which Gleap plan includes investigations and Kai Code?
Team, Pro and Enterprise include Kai Support’s investigations and Kai Code, plus onboarding and the feedback foundation. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately.
What does switching from Userpilot involve?
Plan to rebuild flows, checklists, tooltips and surveys in Gleap; no native Userpilot importer is assumed. Export the segments, survey responses and content you want to keep, load a sample, and pilot the SDK on a staging build before replacing production. Review the Gleap Trust Center for hosting and data handling as part of the evaluation.
How was this comparison checked?
Gleap publishes this comparison. Userpilot’s pricing page was rechecked on 25 and 26 September 2026 and its pricing article on 26 September 2026; its homepage, product analytics, session replay and mobile pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Userpilot.
Can Gleap replace Userpilot’s product analytics and session replay?
Do not assume that. Gleap’s replay and logs arrive with a customer’s report, depending on SDK and configuration, not as a library of every session with funnel and retention reports. Test the funnels, paths, retention and replay workflows your product team relies on; a dedicated analytics tool may still belong in your stack.
Does Gleap include product tours, checklists and surveys?
Yes. Gleap Team includes product tours, checklists, tooltips, in-app messages and surveys, subject to plan usage limits. Target them by audience and behavior from the same widget customers use to ask questions.
How does Kai Support help during onboarding?
Kai Support answers from your knowledge base and connected sources inside the widget and brings your team in when needed. When a live tour is enabled for Kai Support, the agent can offer it in the conversation and the customer starts it with one click. Explore Kai Support.
Can Gleap guide and support customers on mobile?
Gleap provides web, iOS, Android, React Native and Flutter SDKs for support, bug reports and the widget. Gleap’s product tours run in web apps, so validate guidance scope on your target platform before moving mobile flows. Userpilot’s mobile engagement is included in Enterprise and available on Growth as an add-on scaled to mobile MAU.
What happens when onboarding surfaces a question or a bug?
A question or failed step during onboarding becomes a conversation, a report with evidence and, for confirmed bugs, coding tasks that end in a reviewed pull request. Gleap connects those steps and keeps engineers in charge of the merge. Explore self-driving development.
Guide customers. Then improve the path.
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Related comparisons

How Gleap compares with similar tools.

All comparisons
Chameleon Tours, HelpBar and A/B tests priced by tracked users. Appcues Flows, checklists and analytics priced by monthly active users. UserGuiding No-code guides, checklists and hotspots priced by monthly active users. Pendo A product experience platform with analytics, guides and replay. Product Fruits Tours, hints, announcements and NPS priced by monthly active users. WalkMe Digital adoption across enterprise applications, part of SAP.