Guide customers. Fix what blocks them. Userpilot pairs onboarding with analytics; Gleap pairs it with support. Build product tours, checklists and tooltips in Gleap Team, and when a step raises a question or breaks, the conversation, the bug report and the code work stay in one workspace.
LukasFind all your projects here.
Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan, included on Free; Kai Resolve, Kai Code and Kai PM are on every paid plan. AI usage is billed separately on paid plans.
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Investigates hard tickets
Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
Lukas Add the people who review reports with you.
Set up your workspace, install the SDK, and get your team working in Gleap.
Set up Kai, the AI agent that answers your customers, what it can answer, how it sounds, when it hands over, and how to correct it.
Agents that do work, not just answer questions, give them instructions, connect them to your systems, and decide what starts them.
Everything Kai and your agents can read, articles, your website, documents, code, and how to keep it accurate.
The messenger in your product, your support inbox by email, and WhatsApp, Instagram, Facebook, Telegram and Slack.
Where conversations land, organising them, answering faster, and measuring how it's going.
Workflows that greet, route, collect and follow up, so your team only handles what needs a person.
