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The Userpilot alternative.

Guide customers. Fix what blocks them. Build product tours, checklists and tooltips in Gleap Team. When a step raises a question or breaks, the conversation, the bug report and the code work stay in one workspace.

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Trusted by 4,500+ teams worldwide
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Trusted by 4,500+ teams, from startups to global businesses
Product tours
Checklists
Tooltips
Customer support
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Workspace / Projects+   Invite teammate

Your projects

A home for everything your team is building.

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Website redesign

Design a better first impression.

Website
8 tasksLukas
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Customer onboarding

Help every new customer get started.

Product
12 tasksLukas
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Help center

Give customers the answers they need.

Content
6 tasksLukas

Recent activity

✓Homepage wireframesLukas completed a task in Website redesign
+Welcome emailEmma added a task to Customer onboarding
Lukas

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Workspace nameAcme
Bug reportingEnabled
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Meet your new storefrontA fresh look for your next big idea.
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Home Messages News Roadmap Help
Onboarding in Team, connected to support and product work.
Compare plans
Where the products overlap. Userpilot is a product growth platform: in-app engagement, product analytics, session replay and surveys, priced by monthly active users. Gleap includes tours, checklists, tooltips and surveys in Team and connects them to customer support, bug reports and reviewed code work. Keep funnels, retention and replay libraries as a separate evaluation; Gleap does not claim analytics parity.
Different scope. Different unit.
USD list prices per month. Gleap Team is billed annually; Userpilot’s pricing article describes annual billing for Starter. AI usage, add-ons and taxes excluded; features and limits differ.
Gleap Team
$149 / month
Unlimited seats and projects. Pro adds Resolve, Code and PM.
Tours, checklists, tooltips and surveys
Kai support and shared inbox
In-app bug reports with evidence
Help center, roadmap and release notes
Start 14-day free trial
Onboarding plus support
Userpilot Starter
$299 / month
3 seats and 2,000 MAU. Growth from $849/month with 15 seats.
Flows, checklists, banners and spotlights
Lia AI agent and MCP, credit-based
Usage trends and NPS surveys
Resource center on Growth; mobile as an add-on below Enterprise
See comparison details
Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects. Pro is $299/month annually or $359 month-to-month and includes Resolve, Code and PM; AI usage is separate. Userpilot lists Starter at $299/month with 3 seats and 2,000 MAU, Growth from $849/month and Enterprise by quote. Compare your MAU, your seats and the analytics you rely on.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Guide the first task.

Tours built around a result.
Author a tour on your web app and target it by audience and behavior. When a live tour is enabled for Kai, Kai can offer it in the conversation and the customer starts it with one click.
Explore product tours
Team
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Lukas
Invite your teammates.
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2Invite a teammate

Add the people who review reports with you.

Open team settingsMark as done

Track activation with checklists.

Tasks that lead somewhere.
List the steps a new customer needs, link each task to a tour, article or action, and show progress in the widget. Checklists, tours and tooltips share the same targeting.
Explore checklists

Answer inside the widget.

Help center and Kai together.
Customers search your articles or ask Kai without leaving your product. When a question needs a person, the conversation continues in the shared inbox.
Explore Kai
Help center
Ask me anything...
Get started

Set up your workspace, install the SDK, and get your team working in Gleap.

Let AI answer for you

Set up Kai, the AI agent that answers your customers, what it can answer, how it sounds, when it hands over, and how to correct it.

Build custom AI agents

Agents that do work, not just answer questions, give them instructions, connect them to your systems, and decide what starts them.

Teach your AI

Everything Kai and your agents can read, articles, your website, documents, code, and how to keep it accurate.

Let customers reach you

The messenger in your product, your support inbox by email, and WhatsApp, Instagram, Facebook, Telegram and Slack.

Work the inbox

Where conversations land, organising them, answering faster, and measuring how it's going.

Automate the routine

Workflows that greet, route, collect and follow up, so your team only handles what needs a person.

Home Messages News Roadmap Help
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code

Investigate the blocked step.

From drop-off to root cause.
When a step breaks, the report can carry a screenshot, replay and logs. Kai Resolve reads that evidence and code, returns findings and starts coding tasks for confirmed bugs.
Explore Kai Resolve

Score what customers ask for.

Surveys and requests in one place.
Survey answers and feature requests land in Gleap with the customer attached. Kai PM finds duplicates and scores requests; your team decides the roadmap.
Explore Kai PM
Score formula
Benefit factors
Demand×1
Revenue×2
Strategic alignment×1
Cost factors
Effort×1
Working hours per teammate 86

Evaluate on one onboarding flow.

Keep the analytics you rely on.

Rebuild one flow.

Recreate a representative tour, checklist and tooltip in Gleap. Check targeting, completion and how a question from that flow reaches your team.

Separate analytics from guidance.

List the funnel, retention, path and replay reports your product team uses. Gleap attaches replay and logs to reported issues; evaluate a dedicated analytics tool separately.

Plan the export.

No native Userpilot importer is assumed. Export the segments, survey responses and content you want to keep, load a sample, and pilot the SDK on a staging build first.
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Your switching questions, answered. Onboarding, analytics, pricing and plan scope.
Moving from Userpilot
Why choose Gleap as a Userpilot alternative?
Choose Gleap when onboarding should connect to customer support, bug reports and the code work that follows. Team includes product tours, checklists, tooltips and surveys with unlimited seats and projects; Pro adds Kai Resolve, Kai Code and Kai PM. Userpilot fits teams whose main need is product analytics with engagement layered on top.
What does Userpilot do well?
Userpilot combines in-app engagement with product analytics, session replay, surveys, email and workflows on one data layer. Its product analytics covers autocapture, funnels, paths and retention, and its session replay flags frustration signals with console and network logs. Stay with Userpilot when those reports drive your decisions.
How is Userpilot priced today?
Userpilot lists Starter at $299/month with 3 seats and 2,000 monthly active users, Growth from $849/month with 15 seats and MAU scaling up to 100,000, and Enterprise by quote. Session replay allowances vary by plan, mobile engagement is an add-on below Enterprise, the resource center starts on Growth, and Lia and MCP are credit-based. The pricing page shows no billing toggle; Userpilot’s pricing article describes annual billing for Starter. Checked 15 September 2026.
How is Gleap priced?
Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects. Pro is $299/month annually or $359 month-to-month. AI usage is billed separately through prepaid credits. Compare Userpilot’s seat and MAU units against the plan limits on the Gleap pricing page.
Which Gleap plan includes the specialist agents?
Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team includes Kai, the shared inbox, onboarding and the feedback foundation. AI usage uses separate prepaid credits on every plan.
What does switching from Userpilot involve?
Plan to rebuild flows, checklists, tooltips and surveys in Gleap; no native Userpilot importer is assumed. Export the segments, survey responses and content you want to keep, load a sample, and pilot the SDK on a staging build before replacing production. Review the Gleap Trust Center for hosting and data handling as part of the evaluation.
How was this comparison checked?
Gleap publishes this comparison. Userpilot’s homepage, pricing, product analytics, session replay and mobile pages and its pricing article were rechecked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Userpilot.
Can Gleap replace Userpilot’s product analytics and session replay?
Do not assume that. Gleap’s replay and logs arrive with a customer’s report, depending on SDK and configuration, not as a library of every session with funnel and retention reports. Test the funnels, paths, retention and replay workflows your product team relies on; a dedicated analytics tool may still belong in your stack.
Does Gleap include product tours, checklists and surveys?
Yes. Gleap Team includes product tours, checklists, tooltips, in-app messages and surveys, subject to plan usage limits. Target them by audience and behavior from the same widget customers use to ask questions.
How does Kai help during onboarding?
Kai answers from your knowledge base and connected sources inside the widget and brings your team in when needed. When a live tour is enabled for Kai, Kai can offer it in the conversation and the customer starts it with one click. Explore Kai.
Can Gleap guide and support customers on mobile?
Gleap provides web, iOS, Android, React Native and Flutter SDKs for support, bug reports and the widget. Gleap’s product tours run in web apps, so validate guidance scope on your target platform before moving mobile flows. Userpilot’s mobile engagement is included in Enterprise and available on Growth as an add-on scaled to mobile MAU.
How does onboarding connect to self-driving development?
A question or failed step during onboarding becomes a conversation, a report with evidence and, for confirmed bugs, coding tasks that end in a reviewed pull request. Gleap connects those steps and keeps engineers in charge of the merge. Explore self-driving development.
Guide customers. Then improve the path.
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4.6/5
on G2