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A Whatfix alternative for customer onboarding and support.

Onboarding and support in one place. Build tours, checklists, tooltips and in-app messages for your software product's customers. Gleap keeps them next to the support inbox, bug reports and feedback your team already works from.

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Trusted by 4,500+ teams, from startups to global businesses
Product tours
Checklists
Tooltips
Customer support
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Onboarding, support and feedback for your own product.
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Whatfix vs Gleap at a glance. Gleap guides your own product’s customers with tours, checklists, tooltips and in-app messages inside a support and feedback platform, from $149/month billed annually; Whatfix is a digital adoption platform for enterprise applications, priced as a flat fee plus user licenses, with no published prices (checked September 26, 2026). Evaluate enterprise application coverage separately.
Features
Gleap
Whatfix
Primary focus
Gleap
Customer support, product feedback and onboarding for your software product
Whatfix
Digital adoption for enterprise applications, employees and customers
Guidance formats
Gleap
Product tours, checklists, tooltips, in-app messages and banners
Whatfix
Flows, Smart Tips, Pop-Ups, Task Lists and Self Help
Where it runs
Gleap
Tours and tooltips in your web app through the JavaScript SDK; support, banners, checklists, surveys and news also in the iOS, Android, React Native and Flutter SDKs
Whatfix
Overlays on web, desktop, mobile and Citrix applications, including third-party enterprise software
Support workflow
Gleap
Shared inbox, Kai Support answers and bug reports with evidence; help center from Team
Whatfix
Self Help content that reduces tickets; Guidance Agent assistance in the flow of work
Analytics
Gleap
Tour, checklist and survey results with customer and conversation context
Whatfix
Product Analytics with AutoCapture and cohorts, Standard included with DAP; Session Replay as an add-on
AI
Gleap
Kai Support on every plan; Kai Resolve, Kai Code and Kai PM from Team
Whatfix
Authoring, Guidance and Insights Agents plus AI Roleplay, built on ScreenSense
Commercial comparison
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Whatfix
Flat fee plus user license fees by users or monthly active users; request a current quote
Best evaluation case
Gleap
A customer who needs onboarding, an answer and a fix from the same team
Whatfix
Employees adopting Salesforce, SAP or another enterprise system at scale
Price the scope you need. Gleap Team is $149/month billed annually, with unlimited seats and projects and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; tours, checklists, tooltips and in-app messages are included, subject to plan limits. AI usage is separate. Whatfix prices each product and plan as a flat fee plus user license fees, counted by users for employee-facing applications and by monthly active users for customer-facing ones. Request a quote for your applications.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Build a tour in your product.

Point customers to the next step.
Create tours with the visual builder, target them by audience and behavior, and follow completion in Gleap. Team includes tours, checklists and in-app messages, subject to plan limits.
Explore product tours

Announce changes where they land.

In-app messages with an audience.
Send an in-app message to the customers a change affects and choose when it shows. Replies go to the shared inbox, so a question about the change reaches your team with context.
Explore in-app messaging

Answer the question that follows.

Help center and Kai Support in the widget.
Customers search your help center from the widget and Kai Support answers from connected knowledge. Questions that need a person land in the shared inbox with the customer's context.
Explore Kai Support

Capture what guidance cannot fix.

Reports with evidence, same widget.
When a step fails, customers report it from the widget with screenshots, replay and logs, depending on SDK and configuration. Kai Resolve investigates from Team and prepares coding tasks for confirmed bugs.
Explore bug reporting

Learn what customers still need.

Feedback next to onboarding.
Collect requests and survey answers inside the same widget. Kai PM groups feedback, finds duplicates and scores requests from Team; your team decides what belongs on the roadmap.
Explore product feedback

Evaluate on your own product.

Keep enterprise adoption where it belongs.

Separate the two jobs.

List the third-party applications, employee roles and desktop or Citrix environments Whatfix covers for you. Gleap guides your own product's customers; evaluate enterprise application adoption separately.

Rebuild one representative flow.

Recreate one onboarding tour, one checklist and one tooltip set in a Gleap trial. Check targeting, completion data and how a question from that flow reaches your inbox.

Move content and data by hand.

No native Whatfix importer is assumed. Export your guidance content, analytics and survey results, keep access to them, and pilot with one customer segment before changing production.
Live chat, AI support, feedback, tours, checklists, and surveys in one place.
Partfox moved from restrictive per-seat tooling to Gleap, integrated custom data in 10 days, and now runs user engagement without every new feature becoming another budget decision.
10 days
To full integration at Partfox
Read the Partfox story
Whatfix and Gleap
Why choose Gleap as a Whatfix alternative?
Choose Gleap when you guide your own software product's customers and want tours, checklists, tooltips and in-app messages next to support, bug reports and feedback. Team includes the onboarding tools with unlimited seats, plus the specialist agents. Whatfix fits enterprise application adoption across third-party systems. See product tours.
What does Whatfix do well?
Whatfix overlays guidance on enterprise applications such as Salesforce and SAP across web, desktop, mobile and Citrix environments, for employees and customers. Its Flows, Smart Tips, Task Lists, Self Help, Product Analytics and Mirror simulations serve large adoption programs. Stay with Whatfix when that is the job. See the Whatfix platform.
Does Whatfix have AI agents?
Yes. Whatfix AI describes Authoring, Guidance and Insights Agents plus AI Roleplay, built on its ScreenSense context engine. Gleap's Kai Support answers customers from your knowledge, and Kai Resolve, Kai Code and Kai PM work from Team. Compare what each agent produces and who reviews the result.
How is Whatfix priced?
Whatfix does not publish numeric prices. Its pricing page describes a flat fee per product and plan plus user license fees, counted by total users for employee-facing applications and by monthly active users for customer-facing ones, across Standard, Premium and Enterprise plans. Request a quote for your applications; checked 26 September 2026.
How is Gleap priced?
Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support). AI usage is billed separately. A lower total cost than a Whatfix contract is not assumed. See Gleap plans.
Which Gleap plan includes onboarding and the specialist agents?
Team, Pro and Enterprise include product tours, checklists, tooltips, in-app messages and surveys, subject to plan limits, plus Kai Resolve, Kai Code and Kai PM. Kai Support answers customers on every plan. Compare the current plan details with a Whatfix quote for the scope you need.
What does switching from Whatfix involve?
No native Whatfix importer is assumed. Export your guidance content, analytics and survey data, rebuild one representative tour, checklist and tooltip set in a Gleap trial, and pilot with one customer segment before changing production. Keep access to historical adoption data and confirm which applications stay on Whatfix.
Can Gleap guide employees inside Salesforce or SAP?
No. Gleap runs inside your own product through its SDKs and does not overlay third-party enterprise applications, desktop software or Citrix sessions. Evaluate that requirement separately with a digital adoption platform. Gleap covers the customers of the software you build.
How was this comparison checked?
Gleap publishes this comparison. Whatfix's pricing, AI and Product Analytics pages were rechecked on 26 September 2026; its Digital Adoption Platform and Mirror pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Partfox describes its own experience, not a controlled comparison with Whatfix.
What are product tours in Gleap?
Product tours are step-by-step walkthroughs shown inside your product, built with a visual editor and targeted by audience and behavior. Pair them with checklists for setup tasks and tooltips for individual controls. Explore product tours and checklists.
Does Gleap work on mobile apps, and where is security documented?
Gleap provides web, iOS, Android, React Native and Flutter SDKs. Product tours and tooltips run in the JavaScript SDK on websites and web apps; native apps use support, banners, checklists, surveys, news and push notifications. Verify which capture features each platform supports before rollout. Security and compliance documentation is in the Gleap Trust Center.
What happens when onboarding surfaces a question or a bug?
Onboarding shows where customers stop, and the questions, reports and requests from those moments feed investigation, planning and reviewed code work in Gleap. From Team, Kai Resolve investigates, Kai Code prepares pull requests, and your engineers review and merge. Explore self-driving development.
Kai Support First level support Kai Resolve Second level support engineer Kai PM Product manager
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Userlane Employee guidance for ERP, EHR and CRM systems. WalkMe Digital adoption across enterprise applications, part of SAP. Apty Employee adoption and workflow validation in enterprise apps. Product Fruits Tours, hints, announcements and NPS priced by monthly active users. UserGuiding No-code guides, checklists and hotspots priced by monthly active users. Chameleon Tours, HelpBar and A/B tests priced by tracked users.