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The Whatfix alternative.

Onboarding and support in one place. Build tours, checklists, tooltips and in-app messages for your software product's customers. Gleap keeps them next to the support inbox, bug reports and feedback your team already works from.

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Trusted by 4,500+ teams, from startups to global businesses
Product tours
Checklists
Tooltips
Customer support
● ● ●
app.lumen.so / workspace
···
Workspace / Projects+   Invite teammate

Your projects

A home for everything your team is building.

+   Create project
All projects 3StarredArchived
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✳

Website redesign

Design a better first impression.

Website
8 tasksLukas
◈

Customer onboarding

Help every new customer get started.

Product
12 tasksLukas
▤

Help center

Give customers the answers they need.

Content
6 tasksLukas

Recent activity

✓Homepage wireframesLukas completed a task in Website redesign
+Welcome emailEmma added a task to Customer onboarding
Lukas

Find all your projects here.

1 of 3
Get started with Acme
2 of 5 tasks completed
Next step: Invite a teammate
Workspace nameAcme
Bug reportingEnabled
See how to report a bug.
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
Assign to me
ReplyNoteAsk Kai Copilot
WhatsApp
Reply to Florian…
Send
Onboarding, support and feedback for your own product.
Compare workflows
Whatfix serves enterprise adoption. Whatfix overlays guidance on enterprise applications for employees and customers across web, desktop, mobile and Citrix environments, with Product Analytics and Mirror simulations. Gleap guides your own software product's customers with tours, checklists, tooltips and in-app messages inside a support and feedback platform. Evaluate enterprise application coverage separately; the products cover different needs.
Features
Gleap
Whatfix
Primary focus
Gleap
Customer support, product feedback and onboarding for your software product
Whatfix
Digital adoption for enterprise applications, employees and customers
Guidance formats
Gleap
Product tours, checklists, tooltips, in-app messages and banners
Whatfix
Flows, Smart Tips, Pop-Ups, Task Lists and Self Help
Where it runs
Gleap
Tours and tooltips in your web app through the JavaScript SDK; support, surveys and news also in the iOS, Android, React Native and Flutter SDKs
Whatfix
Overlays on web, desktop, mobile and Citrix applications, including third-party enterprise software
Support workflow
Gleap
Shared inbox, Kai answers, help center and bug reports with evidence
Whatfix
Self Help content that reduces tickets; Guidance Agent assistance in the flow of work
Analytics
Gleap
Tour, checklist and survey results with customer and conversation context
Whatfix
Product Analytics with AutoCapture, Session Replay and cohorts; Standard included with DAP
AI
Gleap
Kai on every plan; Resolve, Code and PM on Pro and Enterprise
Whatfix
Authoring, Guidance and Insights Agents plus AI Roleplay, built on ScreenSense
Commercial comparison
Gleap
Published subscriptions plus AI usage; unlimited seats and projects from Team
Whatfix
Flat fee plus user license fees by users or monthly active users; request a current quote
Best evaluation case
Gleap
A customer who needs onboarding, an answer and a fix from the same team
Whatfix
Employees adopting Salesforce, SAP or another enterprise system at scale
Price the scope you need. Gleap Team starts at $149/month billed annually, with unlimited seats and projects; tours, checklists, tooltips and in-app messages are included, subject to plan limits. Pro starts at $299/month and adds Resolve, Code and PM; AI usage is separate. Whatfix prices each product and plan as a flat fee plus user license fees, counted by users for employee-facing applications and by monthly active users for customer-facing ones. Request a quote for your applications.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Build a tour in your product.

Point customers to the next step.
Create tours with the visual builder, target them by audience and behavior, and follow completion in Gleap. Team includes tours, checklists and in-app messages, subject to plan limits.
Explore product tours
Team
Invite teammate
Lukas
Invite your teammates.
2 of 3 BackNext
Hi Tobias, CSV export is live for your workspace. Want a quick walkthrough? Lukas•just now
1

Announce changes where they land.

In-app messages with an audience.
Send an in-app message to the customers a change affects and choose when it shows. Replies go to the shared inbox, so a question about the change reaches your team with context.
Explore in-app messaging

Answer the question that follows.

Help center and Kai in the widget.
Customers search your help center from the widget and Kai answers from connected knowledge. Questions that need a person land in the shared inbox with the customer's context.
Explore Kai
Help center
Ask me anything...
Get started

Set up your workspace, install the SDK, and get your team working in Gleap.

Let AI answer for you

Set up Kai, the AI agent that answers your customers, what it can answer, how it sounds, when it hands over, and how to correct it.

Build custom AI agents

Agents that do work, not just answer questions, give them instructions, connect them to your systems, and decide what starts them.

Teach your AI

Everything Kai and your agents can read, articles, your website, documents, code, and how to keep it accurate.

Let customers reach you

The messenger in your product, your support inbox by email, and WhatsApp, Instagram, Facebook, Telegram and Slack.

Work the inbox

Where conversations land, organising them, answering faster, and measuring how it's going.

Automate the routine

Workflows that greet, route, collect and follow up, so your team only handles what needs a person.

Home Messages News Roadmap Help
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Capture what guidance cannot fix.

Reports with evidence, same widget.
When a step fails, customers report it from the widget with screenshots, replay and logs, depending on SDK and configuration. Kai Resolve investigates on Pro and starts coding tasks for confirmed bugs.
Explore bug reporting

Learn what customers still need.

Feedback next to onboarding.
Collect requests and survey answers inside the same widget. Kai PM groups feedback, finds duplicates and scores requests on Pro; your team decides what belongs on the roadmap.
Explore product feedback
Feature requests128 Most votedHighest score
  • 23
    Working hours per teammate
    Tobias · 4 comments
    Ideas
  • 12
    Set support hours for each agent
    Nina · 1 comment
    Ideas
  • 6
    Out-of-office schedule per person
    Jonas · 1 comment
    Ideas
  • 31
    Dark mode for the widget
    Mara · 9 comments
    Planned
Reading 3 requests and 6 conversations
Draft spec· for review
Working hours per teammate
41 votes3 requests 6 conversations
Ask for changesReview spec

Evaluate on your own product.

Keep enterprise adoption where it belongs.

Separate the two jobs.

List the third-party applications, employee roles and desktop or Citrix environments Whatfix covers for you. Gleap guides your own product's customers; evaluate enterprise application adoption separately.

Rebuild one representative flow.

Recreate one onboarding tour, one checklist and one tooltip set in a Gleap trial. Check targeting, completion data and how a question from that flow reaches your inbox.

Move content and data by hand.

No native Whatfix importer is assumed. Export your guidance content, analytics and survey results, keep access to them, and pilot with one customer segment before changing production.
Live chat, AI support, feedback, tours, checklists, and surveys in one place.
Partfox moved from restrictive per-seat tooling to Gleap, fully integrated custom data in 10 days, and unlocked user engagement without every new feature becoming another budget decision.
10 days
To full integration at Partfox
Read the Partfox story
Whatfix and Gleap
Why choose Gleap as a Whatfix alternative?
Choose Gleap when you guide your own software product's customers and want tours, checklists, tooltips and in-app messages next to support, bug reports and feedback. Team includes the onboarding tools with unlimited seats, and Pro adds the specialist agents. Whatfix fits enterprise application adoption across third-party systems. See product tours.
What does Whatfix do well?
Whatfix overlays guidance on enterprise applications such as Salesforce and SAP across web, desktop, mobile and Citrix environments, for employees and customers. Its Flows, Smart Tips, Task Lists, Self Help, Product Analytics and Mirror simulations serve large adoption programs. Stay with Whatfix when that is the job. See the Whatfix platform.
Does Whatfix have AI agents?
Yes. Whatfix AI describes Authoring, Guidance and Insights Agents plus AI Roleplay, built on its ScreenSense context engine. Gleap's Kai answers customers from your knowledge, and Resolve, Code and PM work on Pro and Enterprise. Compare what each agent produces and who reviews the result.
How is Whatfix priced?
Whatfix does not publish numeric prices. Its pricing page describes a flat fee per product and plan plus user license fees, counted by total users for employee-facing applications and by monthly active users for customer-facing ones, across Standard, Premium and Enterprise plans. Request a quote for your applications; checked 15 September 2026.
How is Gleap priced?
Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects. Pro is $299/month billed annually or $359 month-to-month and adds Kai Resolve, Kai Code and Kai PM. AI usage is billed separately through prepaid credits. A lower total cost than a Whatfix contract is not assumed. See Gleap plans.
Which Gleap plan includes onboarding and the specialist agents?
Team includes product tours, checklists, tooltips, in-app messages and surveys, subject to plan limits, plus Kai for customer answers. Pro and Enterprise add Kai Resolve, Kai Code and Kai PM. Compare the current plan details with a Whatfix quote for the scope you need.
What does switching from Whatfix involve?
No native Whatfix importer is assumed. Export your guidance content, analytics and survey data, rebuild one representative tour, checklist and tooltip set in a Gleap trial, and pilot with one customer segment before changing production. Keep access to historical adoption data and confirm which applications stay on Whatfix.
Can Gleap guide employees inside Salesforce or SAP?
No. Gleap runs inside your own product through its SDKs and does not overlay third-party enterprise applications, desktop software or Citrix sessions. Evaluate that requirement separately with a digital adoption platform. Gleap covers the customers of the software you build.
How was this comparison checked?
Gleap publishes this comparison. Whatfix's pricing, Digital Adoption Platform, AI, Product Analytics and Mirror pages were rechecked on 15 September 2026. Gleap claims follow current product and plan evidence. Partfox describes its own experience, not a controlled comparison with Whatfix.
What are product tours in Gleap?
Product tours are step-by-step walkthroughs shown inside your product, built with a visual editor and targeted by audience and behavior. Pair them with checklists for setup tasks and tooltips for individual controls. Explore product tours and checklists.
Does Gleap work on mobile apps, and where is security documented?
Gleap provides web, iOS, Android, React Native and Flutter SDKs. Product tours and tooltips run in the JavaScript SDK on websites and web apps; native apps use support, surveys, news and push notifications. Verify which capture features each platform supports before rollout. Security and compliance documentation is in the Gleap Trust Center.
How does onboarding connect to self-driving development?
Onboarding shows where customers stop, and the questions, reports and requests from those moments feed investigation, planning and reviewed code work in Gleap. Kai Resolve investigates, Kai Code prepares pull requests, and your engineers review and merge. Explore self-driving development.
Guide customers. Keep improving your product.
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4.6/5
on G2