The Apty alternative.

Guide customers inside your product. Build tours, checklists, tooltips and in-app messages with Gleap Team. The same widget answers questions, takes bug reports and keeps feedback connected to the work your team ships.

4.6/5 on G2
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Trusted by 4,500+ teams, from startups to global businesses
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Workspace / Projects+   Invite teammate

Your projects

A home for everything your team is building.

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Website redesign

Design a better first impression.

Website
8 tasksLukas

Customer onboarding

Help every new customer get started.

Product
12 tasksLukas

Help center

Give customers the answers they need.

Content
6 tasksLukas

Recent activity

Homepage wireframesLukas completed a task in Website redesign
+Welcome emailEmma added a task to Customer onboarding
Lukas

Find all your projects here.

Get started with Acme
2 of 5 tasks completed
Next step: Invite a teammate
Workspace nameAcme
Bug reportingEnabled
See how to report a bug.
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
Assign to me
ReplyNoteAsk Kai Copilot
WhatsApp
Reply to Florian…
Send
From the first tour to the question that follows.
Compare workflows
Different users, different guidance. Apty guides employees through enterprise applications such as Salesforce, Workday and ServiceNow, with workflow validations and adoption analytics. Gleap installs in the product you build and guides your customers with tours, checklists, tooltips and messages, next to support and feedback. Evaluate enterprise application adoption separately; Gleap does not overlay third-party software.
Features
Gleap
Apty
Who gets guided
Gleap
Your product's customers, inside the apps you build
Apty
Employees inside enterprise applications such as Salesforce, Workday and ServiceNow
Guidance formats
Gleap
Tours, checklists, tooltips, banners, in-app messages and surveys
Apty
Walkthroughs, tooltips, announcements, embedded help and workflow validations
Where it runs
Gleap
Gleap SDK for web, iOS, Android, React Native and Flutter; tours target web apps
Apty
Salesforce, Workday, ServiceNow and hundreds of other applications; confirm deployment with Apty
Measurement
Gleap
Tour, checklist and survey results next to the customer's conversations
Apty
Workflow and page-level analytics; Apty PULSE adoption signals
AI assistance
Gleap
Kai answers customers; Resolve, Code and PM on Pro and Enterprise
Apty
Apty AI suggests interventions, drafts guidance and tracks outcomes
After the guidance
Gleap
Questions, bug reports and requests stay in the same inbox and roadmap
Apty
Validations and SOP enforcement keep enterprise processes on track
Commercial comparison
Gleap
Team $149/month billed annually or $179 monthly, unlimited seats; AI usage separate
Apty
Scoped by users, applications, implementation and compliance needs; request a current quote
Best evaluation case
Gleap
A new customer who needs onboarding, then an answer, then a fix
Apty
An employee rollout across CRM, ERP or HR systems with compliance needs
Price the scope you need. Gleap Team starts at $149/month billed annually or $179 month-to-month, with unlimited seats and projects and onboarding tools included. Pro starts at $299/month and adds Resolve, Code and PM; AI usage is separate. Apty publishes no plan prices and scopes each quote by users, applications, implementation and compliance needs. Request a current quote for your rollout.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Show the next step in place.

Tours built in your product.
Select the elements a tour should point at, write each step and target it by audience. Customers see the step where they work, and your team updates the copy from the dashboard.
Explore product tours
Team
Invite teammate
Lukas
Invite your teammates.
2 of 3 BackNext
Create your first project
2Invite a teammate

Add the people who review reports with you.

Open team settingsMark as done

Give new accounts a path.

Checklists track activation.
A checklist lists the tasks a new customer should finish and marks them complete as they happen. Customers open it from the widget or from an embedded component in your app.
Explore checklists

Reach the right customers.

In-app messages by audience.
Send an in-app message to a segment: a tip for accounts that skipped a step, a note for one plan. Customers reply in the same widget they use for support.
Explore messaging
Hi Tobias, CSV export is live for your workspace. Want a quick walkthrough? Lukasjust now
1
HiHow can we help you today?
Ask me anything…
Report an issueRequest a feature
Meet your new storefrontA fresh look for your next big idea.
Home Messages News Roadmap Help

Take the question that follows.

Support in the same widget.
The widget that shows tours also takes questions and bug reports. Kai answers from your knowledge base and connected sources and brings your team in when needed.
Explore Kai

Learn what customers want next.

Feedback shapes the roadmap.
Requests from onboarding conversations collect in one place. Kai PM finds duplicates and scores demand; your team decides what to build and shares progress on the roadmap.
Explore Kai PM
Feature requests128 Most votedHighest score
  • 23
    Working hours per teammate
    Tobias · 4 comments
    Ideas
  • 12
    Set support hours for each agent
    Nina · 1 comment
    Ideas
  • 6
    Out-of-office schedule per person
    Jonas · 1 comment
    Ideas
  • 31
    Dark mode for the widget
    Mara · 9 comments
    Planned
Reading 3 requests and 6 conversations
Draft spec· for review
Working hours per teammate
41 votes3 requests 6 conversations
Ask for changesReview spec
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Guide customers. Keep building.
4.6/5
on G2