The Decagon alternative.

Answers connected to the fix. Kai Support answers customers on every plan. Gleap keeps the shared inbox, bug reports and feedback in one platform, and from Team adds investigation and code work, so a hard ticket has a next step.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
From the first answer to the shipped fix.
Compare workflows
Decagon vs Gleap at a glance. Gleap is the support platform itself, with Kai Support and bug reports on every plan and feedback, investigation and code work from Team, from $149/month billed annually; Decagon runs enterprise AI agents for chat, email and voice on top of an existing help desk, on custom-quoted contracts priced per conversation or per resolution (checked September 26, 2026). Choose by where your human team works and what happens after the answer.
Features
Gleap
Decagon
Primary focus
Gleap
AI-native customer support for software teams, with bug reports and product feedback
Decagon
Enterprise AI concierge for chat, email and voice on an existing service stack
Human team workspace
Gleap
Shared inbox on every plan; help center and roadmap from Team, plus reports in the same platform
Decagon
Connects to help desks and CRMs such as Salesforce, Intercom and Zendesk
Channels
Gleap
Widget on every plan; email, WhatsApp and other messaging channels from Team; Kai Voice on Pro, billed per minute
Decagon
Chat, email and voice, with outbound calling and 70+ languages
Agent design
Gleap
Visual workflows and knowledge sources; from Team, Kai Support calls the API, MCP and web search tools your team adds
Decagon
Agent Operating Procedures in natural language backed by code; Duet drafts and refines them
Quality and testing
Gleap
Test answers and handoff rules before enabling Kai Support for customers
Decagon
Testing & QA simulations, Experiments and Watchtower
Reported bugs
Gleap
Screenshots, replay and logs with the report; from Team, Kai Resolve investigates
Decagon
Passes issues to connected systems; confirm the engineering path
Code work
Gleap
From Team, Kai Code prepares a pull request for engineering review
Decagon
No code-work module on the published product overview; confirm any engineering handoff
Commercial comparison
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Decagon
Per-conversation or per-resolution contracts; request a current quote
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually with unlimited seats, projects and every Kai agent; Pro is $299/month and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. Decagon prices per conversation or per resolution under an enterprise contract and publishes no numbers. Compare a current quote against your volume and the work after the answer.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Answer from your knowledge.

Kai Support on every plan.
Kai Support answers from your help center and connected sources, with citations your team can check. Questions it cannot close go to a person with the conversation intact.
Explore Kai Support

Hand over with context.

The inbox is part of the platform.
When Kai Support hands over, the conversation, customer data and any reported issue arrive in the shared inbox. Your team replies from the same place.
Explore the support platform

Investigate the hard ticket.

Findings return to the ticket.
From Team, Kai Resolve reads the logs, click trail, screenshots and read-only code. It returns findings to the ticket and prepares coding tasks for confirmed bugs.
Explore Kai Resolve

Prepare the fix for review.

Your engineers merge and release.
From Team, Kai Code plans the change, writes and tests code, and opens a pull request linked to the ticket. Engineers review and merge; a pull request is not a release.
Explore Kai Code

Turn feedback into priorities.

Your team decides the roadmap.
From Team, Kai PM triages requests, finds duplicates and scores demand from connected conversations. You decide what belongs in the next release.
Explore Kai PM
83Requested 0In progress43Released
Planned31
86
Working hours per teammate41 people want this · $4.6k MRR
Build with Kai
84
Dark mode for the widget31 people want this · $3.0k MRR
Build with Kai
82
Richer Jira (and Linear) Sync: Link, Track, and Customise Issues from Lumen54 people want this · $3.9k MRR
Build with Kai
80
Unread Message Count/Indicator in the Browser Tab for Faster Responses7 people want this · $882 MRR
Build with Kai
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“This is an exceptionally good tool.”
A support result: Kai Support, Gleap’s support agent, handles 50 to 60 percent of Commonplace’s inbound support.
Benjy Meyer
Chief Product & Technology Officer, Commonplace