The Decagon alternative.

Most conversations resolved for under $0.05 each*, with the help desk included.

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12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Kai Support answers in chat, email and WhatsApp, live in minutes, and hands the hard ones to your team with the full context. Decagon runs on top of your existing help desk on custom-quoted contracts; Gleap publishes its plans and adds bug reports and reviewed fixes.

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Jonas Weber11:02 AM

Can I export my data as CSV?

Kai11:02 AM

Yes: Reports → Export → CSV.

Exporting reports to CSV · Help center

All

12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

From the first answer to the shipped fix.

Compare workflows

Decagon vs Gleap at a glance. Gleap is the support platform itself, with Kai Support and bug reports on every plan and feedback, investigation and code work from Team, from $149/month billed annually; Decagon runs enterprise AI agents for chat, email and voice on top of an existing help desk, on custom-quoted contracts priced per conversation or per resolution (checked September 26, 2026). Choose by where your human team works and what happens after the answer.

Compared

Gleap

Decagon

Primary focus

Gleap AI-native customer support AI-native customer support for software teams, with bug reports and product feedback

Decagon Enterprise AI concierge Enterprise AI concierge for chat, email and voice on an existing service stack

Human team workspace

Gleap Shared inbox on every plan Shared inbox on every plan; help center and roadmap from Team, plus reports in the same platform

Decagon Connects to help desks Connects to help desks and CRMs such as Salesforce, Intercom and Zendesk

Channels

Gleap Widget; Kai Voice from Team Widget on every plan; email, WhatsApp and other messaging channels from Team; Kai Voice from Team, billed per minute

Decagon Chat, email and voice Chat, email and voice, with outbound calling and 70+ languages

Agent design

Gleap Visual workflows Visual workflows and knowledge sources; from Team, Kai Support calls the API, MCP and web search tools your team adds

Decagon Agent Operating Procedures Agent Operating Procedures in natural language backed by code; Duet drafts and refines them

Quality and testing

Gleap Test before enabling Test answers and handoff rules before enabling Kai Support for customers

Decagon Simulations and Experiments Testing & QA simulations, Experiments and Watchtower

Reported bugs

Gleap Screenshots, replay and logs Screenshots, replay and logs with the report; from Team, Kai Support investigates

Decagon Passes to connected systems Passes issues to connected systems; confirm the engineering path

Code work

Gleap Kai Code, from Team From Team, Kai Code prepares a pull request for engineering review

Decagon No code-work module No code-work module on the published product overview; confirm any engineering handoff

Commercial comparison

Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support's investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

Decagon Request a current quote Per-conversation or per-resolution contracts; request a current quote

Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually with unlimited seats, projects and every Kai agent; Pro is $299/month and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. Decagon prices per conversation or per resolution under an enterprise contract and publishes no numbers. Compare a current quote against your volume and the work after the answer.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Answer from your knowledge.

Kai Support on every plan.

Kai Support answers from your help center and connected sources, with citations your team can check. Questions it cannot close go to a person with the conversation intact.

Explore Kai Support

Jonas Weber11:02 AM

Can I export my data as CSV?

Kai11:02 AM

Yes: Reports → Export → CSV.

Exporting reports to CSV · Help center

I was charged twice this month. Can someone help?3:12 PM

Sorry about that, Priya. A teammate will follow up here.Seen · 3:13 PM

Kai Support transferred ticket to Human.

3:13 PM Handed over to your teamRefund a double charge Assign to me

Lukas assigned this ticket to themself.

Hand over with context.

The inbox is part of the platform.

When Kai Support hands over, the conversation, customer data and any reported issue arrive in the shared inbox. Your team replies from the same place.

Explore the support platform

Investigate the hard ticket.

Findings return to the ticket.

From Team, Kai Support reads the logs, click trail, screenshots and read-only code. It returns findings to the ticket and prepares coding tasks for confirmed bugs.

Explore Kai Support

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Prepare the fix for review.

Your engineers merge and release.

From Team, Kai Code plans the change, writes and tests code, and opens a pull request linked to the ticket. Engineers review and merge; a pull request is not a release.

Explore Kai Code

Turn feedback into priorities.

Your team decides the roadmap.

Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships. You decide what belongs in the next release.

Explore feedback prioritization

Find duplicates

2 likely duplicatesMerge

Dark mode

Planned

Dark theme

Ideas

Merge keeps the votes together

Separate voice and contact-center needs.

List the phone, IVR, telephony and outbound requirements your operation depends on. Gleap offers Kai Voice from Team, billed per minute; test it against those requirements on its own terms.

Run one hard ticket end to end.

Pick a case the first answer cannot close. Check the evidence each platform holds, who decides the next step, and the reply the customer receives.

Plan the move without an importer.

No native Decagon importer is assumed. Export the procedures, knowledge and conversation history you need, load a sample, and test routing and handoff before changing live channels.

How teams use Gleap

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

“An essential part of our development process.”

Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.

Mark Breuß

Founder, MARK.ONE

“This is an exceptionally good tool.”

A support result: Kai Support, Gleap’s support agent, handles 50 to 60 percent of Commonplace’s inbound support.

Benjy Meyer

Chief Product & Technology Officer, Commonplace

Why choose Gleap as a Decagon alternative?

Kai Support resolves most conversations for an estimated under $0.05 each, live in minutes, and the inbox, bug reports, feedback, investigation and code share one platform. Kai Support and Kai Copilot work on every plan, and Team and up add investigations and Kai Code. Decagon fits enterprise operations that keep their existing help desk or contact center and add AI agents on top.

When is Decagon the better fit?

Decagon fits enterprise support that needs AI agents across chat, email and voice on an existing service stack. Its product overview documents Agent Operating Procedures, Testing & QA simulations, Experiments, Watchtower and Duet, and its voice agent handles 70+ languages with outbound calling. If those are central, evaluate Decagon on its own terms.

Does Gleap offer voice AI agents?

Yes, from Team: Kai Voice answers voice calls in the widget and on your phone lines, billed per minute. Gleap also supports the web and mobile widget and, from Team, email, WhatsApp and other messaging channels. Map your telephony and outbound calling requirements separately before replacing a contact-center setup. See Gleap's channels.

How is Decagon priced?

Decagon sells enterprise contracts priced per conversation or per resolution and publishes no numeric prices. Its pricing article from December 2024 explains both models, a June 2026 Decagon post describes enterprise contracts that are custom-quoted, and the site has no public pricing page (checked September 26, 2026). Request a current quote with volume tiers, minimums and outcome definitions, then compare it with Gleap's published plans.

Which Gleap plan includes investigations and Kai Code, and what does it cost?

Team, Pro and Enterprise include Kai Support's investigations and Kai Code. Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects; Starter includes Kai Support for one seat. AI usage is billed separately. See current plans.

What does switching from Decagon involve?

No native Decagon importer is assumed. Export the knowledge, procedures and conversation history you need, rebuild routing and handoff rules in Gleap, and load a sample before moving live channels. Keep the existing setup running during the pilot and agree on what history must stay accessible.

How was this comparison checked?

Gleap publishes this page. Decagon's homepage, product overview, AOP, Duet, integrations and voice pages and its pricing articles were rechecked on 26 September 2026; no public pricing page exists. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Decagon.

What are Decagon Agent Operating Procedures?

AOPs are Decagon's step-by-step natural-language instructions backed by code, with entry conditions, content blocks and tools such as API calls. Its AOP page says Duet can draft one from plain English or an existing procedure. Gleap uses visual workflows and knowledge sources instead. From Team, Kai Support can call the API, MCP and web search tools your team adds, and custom agents get their own tools; a different design, not equal behavior.

How does AI customer support work in Gleap?

Kai Support answers from your help center and connected knowledge sources and hands the conversation to your team when needed. You test answers and set handoff rules before enabling it for customers. Explore Kai Support with the questions your customers actually ask.

What happens after the answer in Gleap?

A hard ticket can become an investigation, then a reviewed pull request. From Team, Kai Support returns findings from the logs, click trail, screenshots and read-only code access, and Kai Code prepares the change for engineering review. An investigation is not a fix, and a pull request is not a release.

Can we review security and SDKs before a pilot?

Yes. Review the Gleap Trust Center, required permissions and plan entitlements before a cutover. Gleap provides web, iOS, Android, React Native and Flutter SDKs; report capture depends on the SDK and configuration, so test the evidence your team needs on each platform.

How does a support ticket become a reviewed code change?

Customer conversations supply the need and evidence for investigation, planning and code work. Gleap connects those steps to human review, release and customer follow-up. Explore self-driving development.

Answer the customer. Ship the fix.

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7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5

on G2

The Decagon alternative.

Meet your AI team.

Kai Support

Kai Copilot

Kai Code

Answer from your knowledge.

Hand over with context.

Investigate the hard ticket.

Prepare the fix for review.

Turn feedback into priorities.

Pilot on the same tickets.

Separate voice and contact-center needs.

Run one hard ticket end to end.

Plan the move without an importer.

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