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The Qualified alternative.

Conversations that improve your product. Kai answers trial users and customers on your website and inside your app, and teammates take over in the shared inbox. Qualified generates sales pipeline; Gleap connects the conversation to bug reports, feature requests and reviewed fixes for the people already using your software.

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Compare workflows
Trusted by 4,500+ teams, from startups to global businesses
Website chat
Shared inbox
Bug reports
Product feedback
KaiOur bot will reply instantly
Kai
Hey 👋! I'm here to assist you. How can I help you?
a few seconds ago
How do I invite a teammate?
Kai
Thinking…
AIjust nowWas this helpful?
Can a teammate help me?
Kai
I'll bring in the team.
LukasLukas
Hi, I'm Lukas. Happy to help!
just now
Write a reply…
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
Assign to me
ReplyNoteAsk Kai Copilot
WhatsApp
Reply to Florian…
Send
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Roadmap

See what we’re working on and what’s coming next.

Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

From a website question to the next reviewed change.
Compare workflows
Two different conversations. Qualified's Piper engages inbound buyers on the website, by email and in meetings, built natively on the Salesforce Platform. Gleap handles the conversations that start once someone uses your software: questions, bug reports and feature requests. The two overlap on website chat and little else, so evaluate pipeline generation separately.
Features
Gleap
Qualified
Primary focus
Gleap
AI-native customer support, bug reports and product feedback for software teams
Qualified
Agentic marketing: AI SDR pipeline generation for inbound buyers
Website conversation
Gleap
Kai answers from your knowledge; teammates take over in the shared inbox
Qualified
Piper qualifies buyers by chat, voice or video and books meetings with the assigned rep
Who it talks to
Gleap
Trial users and customers with questions, issues and ideas
Qualified
Inbound leads, target accounts and open opportunities
After the conversation
Gleap
An answer, a bug ticket, a feature request, findings or a reviewed pull request
Qualified
A booked meeting, a routed lead, email follow-up, nurture and offers
Inside the product
Gleap
In-app messages, checklists, tours and surveys for existing users
Qualified
Agentic PLG guides trial users and surfaces product-qualified leads
CRM and systems
Gleap
Runs on its own with simple pipelines; integrations extend the workflow
Qualified
Built natively on Salesforce; HubSpot, Marketo and other integrations
Commercial comparison
Gleap
Published subscriptions plus AI usage; specialists on Pro or Enterprise
Qualified
Premier, Enterprise and Ultimate plans; request a current quote
Best evaluation case
Gleap
A trial user's question that becomes a bug report and a shipped fix
Qualified
An inbound buyer who needs qualification and a meeting with sales
Price the scope you need. Gleap Team starts at $149/month billed annually, with unlimited seats and projects. Pro starts at $299/month and includes Resolve, Code and PM; AI usage is separate. Qualified lists Premier, Enterprise and Ultimate plans without public prices. Compare a current quote against the support and feedback scope you need.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Answer visitors and customers.

Website chat for the whole journey.
Kai answers from your knowledge base and connected sources, on the website and inside your app. A teammate takes over in the shared inbox when the question needs judgment.
Explore Kai
KaiOur bot will reply instantly
Kai
Hey 👋! I'm here to assist you. How can I help you?
a few seconds ago
How do I invite a teammate?
Kai
Thinking…
AIjust nowWas this helpful?
Can a teammate help me?
Kai
I'll bring in the team.
LukasLukas
Hi, I'm Lukas. Happy to help!
just now
Write a reply…
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
Assign to me
ReplyNoteAsk Kai Copilot
WhatsApp
Reply to Florian…
Send

Keep the team in one inbox.

Questions, reports and requests together.
Email, chat, in-app and supported messaging channels arrive in one inbox with customer context. Assign, add notes and reply without switching tools.
Explore customer support

Turn a chat into a bug report.

Evidence arrives with the customer.
A customer marks the problem inside your product. Supported screenshots, replay, console and network logs and device context reach the ticket, depending on SDK and configuration.
Explore bug reporting
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code

Investigate, then build the fix.

Findings first, pull request second.
Kai Resolve reads session evidence, logs and read-only code and returns findings to the ticket. Confirmed bugs can become Kai Code tasks; your engineers review the pull request and decide what ships.
Explore Kai Resolve

Guide people inside the product.

Messages your team writes.
Target in-app messages, checklists and tours by audience and behavior. Feature requests and votes flow into a roadmap your team controls.
Explore in-app messaging
Hi Tobias, CSV export is live for your workspace. Want a quick walkthrough? Lukas•just now
1

Pilot on your own site.

Decide which conversation each tool owns.

Separate the two conversations.

List which website chats are sales qualification and which are questions from trial users and customers. Keep Piper, or a comparable tool, for the first if your revenue team relies on it.

Pilot with real questions.

Run Kai on your help content with the questions people ask on the website and in the app. Test one handoff to a teammate and one report that needs engineering.

Plan the data move yourself.

No native Qualified importer is assumed. Export the conversations and contacts you want to keep, pilot on a trial, and leave lead and opportunity records in Salesforce or HubSpot where sales works.
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Qualified and Gleap
Why choose Gleap as a Qualified alternative?
Choose Gleap when the website conversations you need are support conversations with trial users and customers, connected to bug reports, feature requests and reviewed fixes. Gleap is a customer support and product feedback platform for software teams, with Kai on every plan. Qualified is an AI SDR platform for pipeline generation; the two overlap on website chat and little else.
What does Qualified do well?
Qualified's Piper engages inbound buyers on the website by chat, voice or video, follows up by email, books meetings with the assigned rep and runs nurture and trial-conversion plays. It is built natively on the Salesforce Platform and integrates with HubSpot, Marketo and other go-to-market tools. Keep it, or a comparable tool, when pipeline generation is the outcome your revenue team owns. See Piper Conversations.
How is Qualified priced?
Qualified lists Premier, Enterprise and Ultimate plans without public prices; each plan links to a demo request. Ask for a quote that covers your websites, contact volume, agent profiles, APIs and data-retention needs, since those separate the tiers. Checked 15 September 2026 on Qualified pricing.
How is Gleap priced?
Gleap Team is $149 per month billed annually, or $179 month-to-month, with unlimited seats and projects. Pro is $299 per month billed annually, or $359 month-to-month, and adds Kai Resolve, Kai Code and Kai PM. AI usage is billed separately through prepaid credits. Qualified quotes are custom, so no total-cost comparison is assumed. See Gleap pricing.
Which Gleap plan includes the specialist agents?
Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team includes Kai for customer answers, the shared inbox, bug reporting and product feedback. AI usage is separate on every plan. See what Kai Code prepares for review.
Does Gleap replace an AI SDR?
No. Gleap does not qualify buyers, route leads to reps, book sales meetings or generate pipeline. It includes simple CRM pipelines and outbound messages sized for a support and product team, not an agentic marketing platform. Evaluate an AI SDR separately if your revenue team relies on one.
Can Gleap and Qualified run on the same website?
Yes, if each one owns a clearly different conversation. One approach is to show Gleap's widget to logged-in trial users and customers and keep the sales agent for anonymous visitors on marketing pages. Test the handoff between the two before going live so a support question does not land in a sales queue.
What does switching involve?
No native Qualified importer is assumed. Export the conversations and contacts you want to keep for reference, then pilot the widget, inbox and knowledge base on a Gleap trial with real questions before changing the live site. Leave lead and opportunity records in Salesforce or HubSpot where your sales team works. Review the Trust Center for security details before cutover.
How was this comparison checked?
Gleap publishes this comparison. Qualified's pricing, homepage, Conversations, Platform and Agentic PLG pages were rechecked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a comparison with Qualified.
Does Gleap support mobile apps as well as the website?
Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs. Reports can include screenshots, session replay, console and network logs and device context, depending on the SDK and configuration, so verify capture on each platform you support. See in-app bug reporting.
How does this connect to self-driving development?
Support conversations supply the need and the evidence for investigation, planning and code work. Gleap connects those steps and keeps review and release with your engineers. Explore self-driving development.
What happens when Kai cannot answer a question?
Kai hands the conversation to your team with the context it gathered, and the customer stays in the same conversation. You configure the handoff behavior and test answers against your own sources before going live. See how Kai answers and hands over.
Build from what customers ask.
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4.6/5
on G2