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A Qualified alternative for AI customer support.

Conversations that improve your product. Kai Support answers trial users and customers on your website and inside your app, and teammates take over in the shared inbox. Qualified generates sales pipeline; Gleap connects the conversation to bug reports, feature requests and reviewed fixes for the people already using your software.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Trusted by 4,500+ teams, from startups to global businesses
Website chat
Shared inbox
Bug reports
Product feedback
Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

From a website question to the next reviewed change.
Compare workflows
Qualified vs Gleap at a glance. Gleap answers trial users and customers on your website and in your app and connects the conversation to bug reports, feature requests and reviewed fixes, from $149/month billed annually with unlimited seats; Qualified, part of Salesforce since April 2026, sells Piper, an AI SDR agent for inbound buyers, on quoted plans (checked September 26, 2026). The two overlap on website chat and little else.
Features
Gleap
Qualified
Primary focus
Gleap
AI-native customer support, bug reports and product feedback for software teams
Qualified
Agentic marketing: AI SDR pipeline generation for inbound buyers
Website conversation
Gleap
Kai Support answers from your knowledge; teammates take over in the shared inbox
Qualified
Piper qualifies buyers by chat, voice or video and books meetings with the assigned rep
Who it talks to
Gleap
Trial users and customers with questions, issues and ideas
Qualified
Inbound leads, target accounts and open opportunities
After the conversation
Gleap
An answer, a bug ticket, a feature request, findings or a reviewed pull request
Qualified
A booked meeting, a routed lead, email follow-up, nurture and offers
Inside the product
Gleap
In-app messages, checklists, tours and surveys for existing users
Qualified
Agentic PLG guides trial users and surfaces product-qualified leads
CRM and systems
Gleap
Runs on its own with simple pipelines; integrations extend the workflow
Qualified
Built natively on Salesforce; HubSpot, Marketo and other integrations
Commercial comparison
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Qualified
Premier, Enterprise and Ultimate plans; request a current quote
Best evaluation case
Gleap
A trial user's question that becomes a bug report and a shipped fix
Qualified
An inbound buyer who needs qualification and a meeting with sales
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually, with unlimited seats, projects and every Kai agent; Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Qualified lists Premier, Enterprise and Ultimate plans without public prices. Compare a current quote against the support and feedback scope you need.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Answer visitors and customers.

Website chat for the whole journey.
Kai Support answers from your knowledge base and connected sources, on the website and inside your app. A teammate takes over in the shared inbox when the question needs judgment.
Explore Kai Support

Keep the team in one inbox.

Questions, reports and requests together.
Chat and in-app conversations arrive in one inbox with customer context, with email, WhatsApp and other messaging channels from Team. Assign, add notes and reply without switching tools.
Explore customer support

Turn a chat into a bug report.

Evidence arrives with the customer.
A customer marks the problem inside your product. Supported screenshots, replay, console and network logs and device context reach the ticket, depending on SDK and configuration.
Explore bug reporting

Investigate, then build the fix.

Findings first, pull request second.
From Team, Kai Resolve reads the logs, click trail and read-only code and returns findings to the ticket. Confirmed bugs can become Kai Code tasks; your engineers review the pull request and decide what ships.
Explore Kai Resolve

Guide people inside the product.

Messages your team writes.
Target in-app messages, checklists and tours by audience and behavior. Feature requests and votes flow into a roadmap your team controls.
Explore in-app messaging

Pilot on your own site.

Decide which conversation each tool owns.

Separate the two conversations.

List which website chats are sales qualification and which are questions from trial users and customers. Keep Piper, or a comparable tool, for the first if your revenue team relies on it.

Pilot with real questions.

Run Kai Support on your help content with the questions people ask on the website and in the app. Test one handoff to a teammate and one report that needs engineering.

Plan the data move yourself.

No native Qualified importer is assumed. Export the conversations and contacts you want to keep, pilot on a trial, and leave lead and opportunity records in Salesforce or HubSpot where sales works.
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
AI support handles about half of Lywand’s customer inquiries.
Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.
Peter Müller
System Engineer & Head of Support, Lywand
Qualified and Gleap
Why choose Gleap as a Qualified alternative?
Choose Gleap when the website conversations you need are support conversations with trial users and customers, connected to bug reports, feature requests and reviewed fixes. Gleap is a customer support and product feedback platform for software teams, with Kai Support on every plan. Qualified is an AI SDR platform for pipeline generation; the two overlap on website chat and little else.
What does Qualified do well?
Qualified's Piper engages inbound buyers on the website by chat, voice or video, follows up by email, books meetings with the assigned rep and runs nurture and trial-conversion plays. It is built natively on the Salesforce Platform and integrates with HubSpot, Marketo and other go-to-market tools. Keep it, or a comparable tool, when pipeline generation is the outcome your revenue team owns. See Piper Conversations.
How is Qualified priced?
Qualified lists Premier, Enterprise and Ultimate plans without public prices; each plan links to a demo request. The tiers are separated by monthly web sessions (250,000, 2 million and 5 million) and monthly active email contacts (2,500, 10,000 and 24,000); Enterprise adds agent handoff, MCP and API access, and Ultimate adds multiple agent profiles and a dedicated IP address. Checked 26 September 2026 on Qualified pricing.
Is Qualified part of Salesforce?
Yes. Salesforce completed its acquisition of Qualified on April 1, 2026, and Piper is built natively on the Salesforce Platform (checked September 26, 2026). Confirm roadmap and contract terms with your account team.
How is Gleap priced?
Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149 per month billed annually, or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support). AI usage is billed separately. Qualified quotes are custom, so no total-cost comparison is assumed. See Gleap pricing.
Which Gleap plan includes the specialist agents?
Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus product feedback. Starter includes Kai Support for customer answers, live chat and in-app bug reporting. AI usage is separate. See what Kai Code prepares for review.
Does Gleap replace an AI SDR?
No. Gleap does not qualify buyers, route leads to reps, book sales meetings or generate pipeline. It includes simple CRM pipelines and outbound messages sized for a support and product team, not an agentic marketing platform. Evaluate an AI SDR separately if your revenue team relies on one.
Can Gleap and Qualified run on the same website?
Yes, if each one owns a clearly different conversation. One approach is to show Gleap's widget to logged-in trial users and customers and keep the sales agent for anonymous visitors on marketing pages. Test the handoff between the two before going live so a support question does not land in a sales queue.
What does switching involve?
No native Qualified importer is assumed. Export the conversations and contacts you want to keep for reference, then pilot the widget, inbox and knowledge base on a Gleap trial with real questions before changing the live site. Leave lead and opportunity records in Salesforce or HubSpot where your sales team works. Review the Trust Center for security details before cutover.
How was this comparison checked?
Gleap publishes this comparison. Qualified's pricing, homepage, Conversations and Agentic PLG pages and Salesforce’s acquisition announcement were checked on 26 September 2026; its Platform page was checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a comparison with Qualified.
Does Gleap support mobile apps as well as the website?
Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs. Reports can include screenshots, session replay, console and network logs and device context, depending on the SDK and configuration, so verify capture on each platform you support. See in-app bug reporting.
How does a customer conversation become product work?
Support conversations supply the need and the evidence for investigation, planning and code work. Gleap connects those steps and keeps review and release with your engineers. Explore self-driving development.
What happens when Kai Support cannot answer a question?
Kai Support hands the conversation to your team with the context it gathered, and the customer stays in the same conversation. You configure the handoff behavior and test answers against your own sources before going live. See how Kai Support answers and hands over.
Kai Support First level support
Build from what customers ask.
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4.6/5
on G2

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Conversica AI agents for revenue conversations and follow-up. Drift Sales chat that Salesloft is winding down in favor of 1mind. Zoho SalesIQ Visitor engagement and chat priced per operator. Customer.io Journeys and messaging priced by profiles and email volume.