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Florian Berger3m
Mia Kellerman 4m 
Jonas Weber 12m 
Sofia Lindqvist 1h 
Tom Alvarez Tomorrow 3h 
Ade Okafor 6m 
Priya Raman 2d Kai Support transferred ticket to Human.
Kai Support answers in your web and mobile app, chat and email and hands the hard ones to your team with the full context. Gleap includes unlimited seats from Team instead of per-operator pricing, and carries the conversation into bug evidence and the roadmap.
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Florian Berger3m Mia Kellerman 4m Jonas Weber 12m Sofia Lindqvist 1h Tom Alvarez Tomorrow 3h Ade Okafor 6m Priya Raman 2d Kai Support transferred ticket to Human.
Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket
Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.
Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.
Set availability per agent and route conversations by working hours.
Export tickets and contacts in one go.
How can I insert a table in Gleap KB editor? I need to insert pricing...
Hello, it happens that customer tickets are being handled from our team.
Add the ability to support custom widget apps.
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Gleap USD list prices, monthly equivalent billed annually, checked September 25, 2026; ten-operator example. AI usage, add-ons and taxes excluded; features differ.
Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.
Answers customers
Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.
Works with your team
Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.
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Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Gleap SupportWe typically reply in a few minutes. @@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
