A Conversica alternative for inbound customer support.

Most inbound conversations resolved for under $0.05 each*, live in minutes.

Kai Support answers inbound questions from your knowledge base and hands the hard ones to your team with the full context. Conversica sells by quote with no public price list; Gleap publishes its plans and adds the help desk, bug reports and reviewed fixes.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

Trusted by 4,500+ teams, from startups to global businesses
From the customer question to the next product change.
Compare workflows
Conversica vs Gleap at a glance. Gleap answers inbound questions inside your product with Kai Support on every plan and connects them to bug reports and, from Team at $149/month billed annually, reviewed code work; Conversica runs AI agents for revenue conversations over email, SMS, chat and messaging apps, sold by quote with no public price list (checked September 26, 2026). Both answer customers with AI; they differ in where the conversation starts and what happens next.
Compared
Gleap
Conversica
Primary focus
Gleap Support, bug reports, feedback AI-native customer support, bug reports and product feedback for software teams
Conversica AI revenue conversations AI agents for revenue conversations: demand, service and retention
Where conversations start
Gleap Inbound via widget and SDKs Inbound questions from the widget and mobile SDKs and, from Team, email and messaging channels
Conversica Proactive outreach and inbound Proactive outreach and inbound inquiries over email, SMS, chat and messaging apps
AI answers
Gleap Kai Support with handover Kai Support answers from your knowledge base and connected sources, then hands over to your team
Conversica Answers & Assistance agent Answers & Assistance agent answers product and account questions, escalates with context
Agent actions
Gleap Your team's tools from Team From Team, Kai Support calls the API, MCP and web search tools your team adds; custom agents get their own tools and triggers
Conversica Meetings, plan updates, workflows Agents schedule meetings, update plans and payment details, trigger workflows
After the answer
Gleap Investigation and pull requests Bug reports stay with the ticket on every plan; from Team, Kai Support investigates and Kai Code opens a pull request
Conversica Leads routed to sales Qualified leads routed to sales; complex cases escalated to human agents
Proactive messaging
Gleap Outreach list from Team In-app messages, email automation and push from one outreach list, from Team
Conversica Persistent follow-up sequences Persistent lead follow-up, renewal, upsell and reengagement sequences
Commercial comparison
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Conversica By quote Subscription orders with usage limits; no public price list, request a current quote
Best evaluation case
Gleap Question to bug fix A customer question that becomes a bug report, a fix and a follow-up
Conversica Lead or renewal outreach A lead or renewal list that needs persistent, personalized outreach
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually with unlimited seats, projects and every Kai agent; Pro is $299/month and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. Conversica sells subscriptions through sales orders with usage limits and publishes no price list. Compare a current quote against the conversations you need to run.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Answer from your knowledge.

With sources. Your team on call.
Kai Support answers from your help center, snippets, files and connected sources and cites what it used. Questions it cannot answer go to a teammate, or to Kai Support’s investigations from Team, with the whole conversation.
Explore Kai Support

Hand over with context.

One inbox for customers and team.
When a conversation needs a person, the handoff keeps the customer’s messages, Kai Support’s answer and the ticket context together. Your team replies from the shared inbox across chat and, from Team, email, WhatsApp, Instagram, Messenger, Slack and Telegram.
Explore the support platform

Build agents that take action.

Your tools, rules and decisions.
From Team, Kai Support can call the API and MCP tools your team adds. Give a custom agent its own instructions, knowledge, tools and triggers; it asks your team for decisions and transfers to a person when needed.
Explore workflows and agents

Give hard tickets a next step.

Findings return to the ticket.
From Team, Kai Support reads the logs, click trail and connected code with read-only access. It returns findings to the ticket and can prepare coding tasks for confirmed bugs.
Explore Kai Support

Prepare the reviewed change.

Your engineers decide what ships.
From Team, Kai Code plans the change, writes and tests code and opens a pull request linked to the customer ticket. Engineers review and merge, then confirm the fix is live before following up with the customer.
Explore Kai Code
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
AI support handles about half of Lywand’s customer inquiries.
Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.
Peter Müller
System Engineer & Head of Support, Lywand
Start with the customer’s question.

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5
on G2