The Conversica alternative.
Answer customers inside your product. Kai answers inbound questions from your knowledge base and brings your team in when needed. Gleap connects those conversations to bug reports, investigation and reviewed code work.
Trusted by 4,500+ teams, from startups to global businesses
Jonas Weber
Can I export my data as CSV?
Kai
Go to Members → Invite member.
Inviting teammates · Help center
Kai transferred ticket to Human.
Handed to the team
Waiting for a teammate.
Lukas Boehler took over.
Conversation and context stay together.
ScoutLive
Florian says he was charged twice this month. Can you check?
Scout9:41 AM
Scout is working
Reading ticket#4821
Looking up subscriptionStripe
Issuing refundStripe
Scout9:42 AM
- Plan renewed July 12, charged twice
- Duplicate Paddle transaction, refund issued
Ask Scout...
Survey notifications not showing
#146960
Today
Isabella Berger
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
- 2:16 PMWorking · reading the console logs
- 2:21 PMFound a likely bugSurvey pushes skip anonymous visitors:
sendSurveyPushreturns early without a contact email. Delivery only needs the session's subscription.Ask for changes Fix with Kai Code
Kai Resolve
Thanks for the details. The team will take a deeper look at this. You can follow the conversation here.
ReplyNoteAsk Kai Copilot
Hey Isabella,TAB
Two kinds of conversation. Conversica runs proactive revenue conversations over email, SMS, chat and messaging apps, and its Answers & Assistance agent also handles customer questions. Gleap starts with inbound questions inside your product and connects them to bug reports, investigation and code work. Both answer customers with AI; they differ in where the conversation starts and what happens next.
Features
Gleap
Conversica
Primary focus
Gleap
AI-native customer support, bug reports and product feedback for software teams
Conversica
AI agents for revenue conversations: demand, service and retention
Where conversations start
Gleap
Inbound questions from the widget, email, chat channels and mobile SDKs
Conversica
Proactive outreach and inbound inquiries over email, SMS, chat and messaging apps
AI answers
Gleap
Kai answers from your knowledge base and connected sources, then hands over to your team
Conversica
Answers & Assistance agent answers product and account questions, escalates with context
Agent actions
Gleap
Custom agents with instructions, MCP and API tools and triggers; your team decides
Conversica
Agents schedule meetings, update plans and payment details, trigger workflows
After the answer
Gleap
Bug reports, Kai Resolve investigation and Kai Code pull requests stay with the ticket
Conversica
Qualified leads routed to sales; complex cases escalated to human agents
Proactive messaging
Gleap
In-app messages, email automation and push from one outreach list
Conversica
Persistent lead follow-up, renewal, upsell and reengagement sequences
Commercial comparison
Gleap
Published subscriptions plus AI usage; specialists on Pro or Enterprise
Conversica
Subscription orders with usage limits; no public price list, request a current quote
Best evaluation case
Gleap
A customer question that becomes a bug report, a fix and a follow-up
Conversica
A lead or renewal list that needs persistent, personalized outreach
Price the scope you need. Gleap Team starts at $149/month billed annually, with unlimited seats and projects. Pro starts at $299/month and includes Resolve, Code and PM; AI usage is separate. Conversica sells subscriptions through sales orders with usage limits and publishes no price list. Compare a current quote against the conversations you need to run.
Meet your AI team.
Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.
Kai
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Kai Resolve
Investigates hard tickets
Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.
Kai Code
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Kai PM
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
Answer from your knowledge.
Cited sources, your team when it matters.
Kai answers from your help center, snippets, files and connected sources and cites what it used. Questions it cannot answer go to Kai Resolve or a teammate with the whole conversation.
Jonas Weber
Can I export my data as CSV?
Kai
Go to Members → Invite member.
Inviting teammates · Help center
Kai transferred ticket to Human.
Handed to the team
Waiting for a teammate.
Lukas Boehler took over.
Conversation and context stay together.
Build agents that take action.
Your tools, your rules, your decisions.
Give a custom agent instructions, knowledge and MCP or API tools, and route conversations with visual workflows. The agent asks your team for decisions and transfers to a person when one is needed.
ScoutLive
Florian says he was charged twice this month. Can you check?
Scout9:41 AM
Scout is working
Reading ticket#4821
Looking up subscriptionStripe
Issuing refundStripe
Scout9:42 AM
- Plan renewed July 12, charged twice
- Duplicate Paddle transaction, refund issued
Ask Scout...
Isabella Berger
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
- 2:16 PMWorking · reading the console logs
- 2:21 PMFound a likely bugSurvey pushes skip anonymous visitors:
sendSurveyPushreturns early without a contact email. Delivery only needs the session's subscription.Ask for changes Fix with Kai Code
Prepare the reviewed change.
Your engineers decide what ships.
Kai Code plans the change, writes and tests code and opens a pull request linked to the customer ticket. Engineers review and merge, then verify the fix before following up with the customer.
3 changed files +84 −12 PR #412
- Notifications.tsx +61−9
- useNotificationSocket.ts +19−3
- Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Start with the customer’s question.