The Userback alternative.

Visual feedback that turns into reviewed fixes, with the customer answered.

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All

12 Open

T Tobias Keller now

Kai Support · Checking the logs
M Mia Kellerman 4m

Kai Support · Checking the payment logs
J Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
S Sofia Lindqvist 1h

Kai Support · waiting on Sofia
A Ade Okafor 6m

Kai Code · fixing… · 6 min
T Tom Alvarez 3h

Invoice for April
P Priya Raman 2d

Love the new dashboard

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Reports arrive with replay and logs, Kai Support answers the customer and investigates, and Kai Code opens the pull request your engineers review. Gleap adds the support conversation and AI investigation to visual feedback.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

Trusted by 4,500+ teams, from startups to global businesses

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

All

12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Compare a real report, the engineering handoff and the customer reply.

Compare plans

Userback vs Gleap at a glance. Gleap keeps visual bug reports with the support conversation and, from Team, AI investigation and reviewed code, from $179/month on monthly billing with unlimited seats; Userback is a visual feedback tool with replay and developer logs, at $99/month on monthly billing for Business with unlimited seats (checked September 25, 2026).

Compared

Gleap

Userback

Primary focus

Gleap Visual feedback with support Visual feedback with the support conversation, investigation and code work in one workspace

Userback Visual feedback and replay Visual feedback, replay and developer logs feeding your project tools

Pricing unit

Gleap From $29/month Starter $35/month on monthly billing, $29 billed annually; Team $179/month on monthly billing, $149 billed annually, with unlimited seats and every Kai agent included; AI usage separate. USD list prices, checked September 30, 2026

Userback Business $79 billed annually Business $99 per month, $79 billed annually, with unlimited seats and 25 feedback projects. USD list prices, checked September 25, 2026

Feature requests

Gleap Requests and roadmap from Team Requests, roadmap and changelog from Team, with Kai Copilot on every plan

Userback Feature Portal, paid add-on Feature Portal with voting and roadmap updates as a paid add-on

Mobile apps

Gleap iOS, Android, React Native, Flutter Gleap SDK for web, iOS, Android, React Native and Flutter

Userback Mobile SDK on Business Plus

Gleap Kai Code, from Team From Team, Kai Support investigates and Kai Code prepares a pull request for review

Userback MCP and AI insights MCP access, AI feedback assistance, insights and automation

Look beyond the screenshot. Both tools offer visual feedback, replay, technical context and roadmap options. Choose Gleap when you want the support conversation, investigation and reviewed code work together. Userback can fit teams adding feedback to an established development stack.

Compare the complete workflow.

USD list prices on monthly billing, checked September 25, 2026. Features differ; AI usage, add-ons and taxes excluded.

Gleap Team

$179 / month$179 / month$179 / month

Billed monthly, or $149/month billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.

Shared inbox and Kai Support

In-app bugs and technical context

Requests, roadmap and changelog

Knowledge base and onboarding

Start free trial

Support and product feedback

Userback Business

$99 / month$99 / month$99 / month

Billed monthly, or $79/month billed annually. Unlimited seats and 25 feedback projects. Lower-cost Team and Free plans are available.

Visual feedback and replay

Developer logs and AI insights

Feedback automation and surveys

Feature Portal is a paid add-on

See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Capture the customer’s view.

Evidence beside the explanation.

Customers mark the problem inside your app. Supported replay and logs attach to the report, with the conversation available for follow-up questions.

Explore bug reporting

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

Investigate in the conversation.

Keep findings with the report.

From Team, Kai Support works with available evidence, connected tools and authorized code. It returns findings to the ticket and can prepare coding tasks for confirmed bugs.

Explore Kai Support

Make the next change reviewable.

Code and a pull request to review.

From Team, Kai Code prepares implementation work linked to the issue. Your team reviews the change, chooses what to merge and confirms the release is live.

Explore Kai Code

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Working hours per teammate

12 May, #146960

Planned #routing

Now live in Settings.

Share the outcome with customers.

Requests through to release.

Collect use cases and votes, choose priorities and publish roadmap updates. Let subscribers know when their requested improvement is released.

Explore product feedback

Compare the engineering path.

Userback connects feedback to project tools and external AI through MCP. Test that path alongside Gleap’s ticket-based investigation and code workflow.

Check platforms and allowances.

Confirm project limits, mobile support, capture privacy and replay requirements. Feedback-attached replay and recording all visits are different needs.

Plan customer follow-up.

Map historical feedback, attachments, identities and notifications before migration. Decide who verifies a live fix before replying to the customer.

Support, feedback, and onboarding in one workspace.

Partfox brought live chat, AI support, bug reporting, feature requests, tours, checklists, and surveys into Gleap. Its ten-day integration included custom customer data.

10 days

To full integration at Partfox

Read the Partfox story

Your switching questions, answered. Feedback, AI, technical context and migration.

Is Gleap a good Userback alternative?

Yes, if you want visual feedback that turns into reviewed fixes, with the customer answered in the same support conversation. Userback fits teams adding feedback capture and analysis to an existing development stack. Try the same customer report in both workflows.

When is Userback the better fit?

Userback fits teams that want visual feedback, replay and developer logs feeding the project tools they already run, with unlimited seats on Business at $79/month billed annually. Gleap fits teams that want the customer conversation, investigation and, from Team, reviewed code work in one support platform. Test the same report in both before choosing.

Does Userback offer unlimited seats?

Yes. Userback Business and Business Plus include unlimited seats. Gleap Team, Pro and Enterprise also include unlimited seats and projects. Unlimited seats alone is not a reason to choose one over the other.

Is Gleap cheaper than Userback Business?

No. On monthly billing, Userback Business is $99 and Gleap Team is $179 before AI usage, add-ons and taxes; billed annually they are $79 and $149 (USD list prices, checked September 25, 2026). Their scope differs. Userback also offers Free and Team plans; Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. See Userback pricing and Gleap plans.

Does Userback capture replay and logs?

Yes. Business includes feedback-attached replay and developer tools. Recording all user visits has separate availability. Gleap captures supported evidence with bug reports; test settings and platform behavior rather than assuming identical capture. Explore session replay in Gleap.

Can Userback connect to AI tools?

Yes. Userback offers MCP access, AI feedback assistance, insights and automation. Gleap’s Kai agents connect investigation and implementation to the support ticket. See Userback AI documentation.

Can both platforms collect feature requests?

Yes. Userback offers a paid Feature Portal with voting and roadmap updates. Gleap Team, Pro and Enterprise include feature requests, a roadmap and changelog, plus Kai Copilot for planning assistance. Explore product feedback.

Can both tools collect mobile feedback?

Yes. Userback lists a mobile SDK on Business Plus. Gleap offers SDKs for iOS, Android, React Native and Flutter. Check your supported platform and capture requirements before choosing.

Which Gleap plan includes AI investigation and Kai Code?

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code. Starter includes Kai Support, Kai Copilot, live chat and in-app bug reporting; AI usage is separate. See plans.

How does Kai Support help with customer support?

Kai Support answers from connected knowledge and brings teammates in when needed. The conversation stays available when an answer requires a technical investigation. Meet Kai Support.

Does a pull request automatically prove the issue is fixed?

No. Your engineers review and release the work, and your team confirms that the fix is live before deciding how to follow up. Explore Kai Code.

How does a bug report become a reviewed fix?

Feedback provides the customer need and evidence. Gleap connects investigation, implementation and release communication while your engineers review the work. Explore self-driving development.

How was this comparison checked?

Gleap publishes this page. Userback pricing was rechecked on 25 September 2026 and its AI documentation was checked on 15 September 2026; Gleap claims follow current product and plan evidence. Partfox describes its own implementation, not a Userback migration. Plan historical-data access before replacing your widget.

Bring the report. Build the next step.

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7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5

on G2

The Userback alternative.

Meet your AI team.

Kai Support

Kai Copilot

Kai Code

Capture the customer’s view.

Investigate in the conversation.

Make the next change reviewable.

Share the outcome with customers.

Keep what already works.

Compare the engineering path.

Check platforms and allowances.

Plan customer follow-up.

Related comparisons