The Userback alternative.
Keep the conversation attached to the fix. Bring visual feedback into your customer support workflow. Gleap connects the report, technical investigation and code work your engineers can review.
Trusted by 4,500+ teams, from startups to global businesses
SPRING20 Checkout Something went wrong
All Open 12
-
Florian Berger
Hi, our invoice shows 20% VAT but we have a VAT ID2m -
Mia Kellerman
Every time I hit Pay now the page just spins18m -
Jonas Weber
Can I export my data as CSV?1h -
Sofia LindqvistSSO login loops back to the start4h -
Tom Alvarez TomorrowInvoice for March6h -
Ade OkaforWebhook fires twice on order.created1d -
Priya RamanLove the new dashboard2d
Invoice shows the wrong VAT
#147118
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai
Thanks, Florian. A teammate will reissue it and follow up here.
Kai transferred ticket to Human.
2:17 PM Handed over to your teamReissue the March invoice without VAT Assign to me
Lukas assigned this ticket to themself.ReplyNote
Reply to Florian…TAB
Details AI agents1
- Assignee
- Not assigned Lukas Boehler
- Team
- Support
- Type
- Inbox
- Status
- Open
- Priority
- Medium
- Due on
- Select due date
- Source
- URL
- app.lumenhq.com/billing
Kai Code
Kai picks up this ticket, fixes it, and reports back.
Fix with Kai Code
Recipients
- User id
- florian_4821
- Name
- Florian Berger
- Company
- Alpenwerk
Survey notifications not showing
#146960
Today
Isabella Berger
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
Kai Resolve
Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.
2:16 PM Working
ReplyNote
Hey Isabella,TAB
Userback vs Gleap at a glance. Gleap keeps visual bug reports with the support conversation and, from Team, AI investigation and reviewed code, from $179/month on monthly billing with unlimited seats; Userback is a visual feedback tool with replay and developer logs, at $99/month on monthly billing for Business with unlimited seats (checked September 25, 2026).
Features
Gleap
Userback
Primary focus
Gleap
Visual feedback with the support conversation, investigation and code work in one workspace
Userback
Visual feedback, replay and developer logs feeding your project tools
Pricing unit
Gleap
Starter $35/month on monthly billing, $29 billed annually; Team $179/month on monthly billing, $149 billed annually, with unlimited seats and every Kai agent included; AI usage separate. USD list prices, checked September 30, 2026
Userback
Business $99 per month, $79 billed annually, with unlimited seats and 25 feedback projects. USD list prices, checked September 25, 2026
Feature requests
Gleap
Requests, roadmap and Kai PM from Team, changelog included
Userback
Feature Portal with voting and roadmap updates as a paid add-on
Mobile apps
Gleap
Gleap SDK for web, iOS, Android, React Native and Flutter
Userback
Mobile SDK on Business Plus
AI
Gleap
From Team, Kai Resolve investigates and Kai Code prepares a pull request for review
Userback
MCP access, AI feedback assistance, insights and automation
Look beyond the screenshot. Both tools offer visual feedback, replay, technical context and roadmap options. Choose Gleap when you want the support conversation, investigation and reviewed code work together. Userback can fit teams adding feedback to an established development stack.
Compare the complete workflow.
USD list prices on monthly billing, checked September 25, 2026. Features differ; AI usage, add-ons and taxes excluded.
Gleap Team
$179 / month$179 / month$179 / month
Billed monthly, or $149/month billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Shared inbox and Kai Support
In-app bugs and technical context
Requests, roadmap and changelog
Knowledge base and onboarding
Support and product feedback
Userback Business
$99 / month$99 / month$99 / month
Billed monthly, or $79/month billed annually. Unlimited seats and 25 feedback projects. Lower-cost Team and Free plans are available.
Visual feedback and replay
Developer logs and AI insights
Feedback automation and surveys
Feature Portal is a paid add-on
Meet your AI team.
Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.
Kai Support
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Kai Resolve
Investigates hard tickets
Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.
Kai Code
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Kai PM
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
Priya Raman
Exported invoice PDFs are empty since this morning. The preview still shows every line.
Kai Resolve
Thanks, Priya. I'm taking a closer look at this now and will update you here.
10:03 AM Working
Make the next change reviewable.
Code and a pull request to review.
From Team, Kai Code prepares implementation work linked to the issue. Your team reviews the change, chooses what to merge and confirms the release is live.
3 changed files +84 −12 PR #412
- Notifications.tsx +61−9
- useNotificationSocket.ts +19−3
- Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
Your switching questions, answered. Feedback, AI, technical context and migration.
Kai Support First level support Kai Resolve Second level support engineer Kai Code Software engineer
Bring the report. Build the next step.