The BugHerd alternative.

Customer bug reports that turn into reviewed fixes.

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All

12 Open

T Tobias Keller now

Kai Support · Checking the logs
M Mia Kellerman 4m

Kai Support · Checking the payment logs
J Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
S Sofia Lindqvist 1h

Kai Support · waiting on Sofia
A Ade Okafor 6m

Kai Code · fixing… · 6 min
T Tom Alvarez 3h

Invoice for April
P Priya Raman 2d

Love the new dashboard

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Customers report bugs inside your web or mobile app with technical evidence, Kai Support answers and investigates, and Kai Code opens the pull request your engineers review. Gleap adds the customer conversation to bug reporting, with unlimited seats from Team.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

Trusted by 4,500+ teams, from startups to global businesses

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Try a real customer report from capture through investigation.

Compare plans

BugHerd vs Gleap at a glance. Gleap captures bug reports inside your web and mobile apps and connects them to support and, from Team, reviewed fixes, from $149/month billed annually with unlimited seats; BugHerd collects client feedback on websites and design files, from $50/month for five members on monthly billing (checked September 25, 2026).

Compared

Gleap

BugHerd

Primary focus

Gleap In-app bug reports In-app bug reports connected to support, investigation and reviewed code work

BugHerd Client reviews of websites Client reviews of websites and design files

Pricing unit

Gleap From $29/month Starter $35/month on monthly billing or $29 billed annually; Team $179/month on monthly billing or $149 billed annually with unlimited seats, projects and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

BugHerd By members, clients free By internal members: Standard $50 for five, Premium $150 for 25 on monthly billing; clients free. USD list prices, checked September 25, 2026

Capture

Gleap In-app reports with logs In-app reports with supported replay and logs on web, iOS, Android, React Native and Flutter

BugHerd Screenshots, video and metadata Screenshots, video and metadata on websites, Figma files, PDFs and images

Collaboration

Gleap Shared inbox and live chat Shared inbox with live chat and Kai Support on every plan; email and help center from Team

BugHerd Client collaboration on tasks Client collaboration on tasks and integrations

Gleap Investigation and PRs from Team From Team, Kai Support investigates and Kai Code prepares a pull request for review

BugHerd MCP for external agents MCP connects tasks with external agents

Choose the feedback workflow. BugHerd suits client reviews of websites and design files. Gleap suits software teams handling ongoing customer questions, in-app bugs and product requests. Keep the client review tools you need; compare the work beyond the initial comment.

Compare scope as well as seats.

USD list prices on monthly billing, checked September 25, 2026. Features differ; AI usage, add-ons and taxes excluded.

Gleap Team

$179 / month$179 / month$179 / month

Billed monthly, or $149/month billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.

Shared inbox and Kai Support

In-app bugs with supported replay and logs

Feedback, roadmap and changelog

AI usage billed separately

Start free trial

Unlimited seats

BugHerd Premium

$150 / month$150 / month$150 / month

25 internal members. Standard starts at $50/month for five members.

Unlimited clients and projects

Website and design-file reviews

Screenshots, video and metadata

Client collaboration and integrations

See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Mark what went wrong.

Report from inside the app.

Customers highlight the problem and describe it where it happened. Supported screenshots, replay and logs give your team context for the investigation.

Explore bug reporting

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

Investigate the customer report.

Findings tied to the evidence.

From Team, Kai Support reads the logs, click trail, screenshots and authorized code behind a report. Findings return to the ticket; confirmed bugs can become coding tasks.

Explore Kai Support

Build a reviewable fix.

Keep engineers in control.

From Team, Kai Code plans and implements changes with the issue context attached. Your engineers review the pull request and decide when to merge and release.

Explore Kai Code

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

All

12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Keep the conversation open.

Questions and bugs together.

Answer routine questions with Kai Support and bring teammates into the shared inbox when needed. Ask follow-up questions in the same conversation as the reported issue.

Explore the shared inbox

Separate reviews from support.

List the website, Figma, PDF and image review workflows your clients use. Gleap is not a like-for-like replacement for every design approval process.

Test the evidence.

Install the appropriate SDK in a test environment. Check capture settings, customer identity, replay and logs on your actual web and mobile platforms.

Plan access to past work.

Map open tasks, comments, attachments and integrations. Confirm an export or archive strategy before switching; do not assume a complete native BugHerd import.

Partfox integrated Gleap with custom data in 10 days.

Partfox fully integrated Gleap with custom data in 10 days and now uses live chat, AI support, bug reporting, feature requests, product tours, checklists, and surveys.

Maic Fankhauser

Product Manager, Partfox

Your switching questions, answered. Client reviews, technical reporting, pricing and implementation.

Why choose Gleap instead of BugHerd?

Customer bug reports turn into reviewed fixes: Gleap puts in-app bug reporting, AI customer support and product feedback in one workspace for software teams. BugHerd focuses on client feedback and task management for websites and design files. Choose Gleap when the customer conversation and the product improvement belong in the same workflow.

Does BugHerd support live websites and AI?

Yes. BugHerd accepts feedback on live websites and uses MCP to connect tasks with external agents. It is not limited to staging reviews. Gleap’s advantage is its connected support, feedback, and Kai agent workflow.

Is Gleap always cheaper than BugHerd?

No. BugHerd Standard starts at $50/month for five internal members, and Premium is $150/month for 25 on monthly billing. Gleap Team is $179/month on monthly billing, or $149/month billed annually, with unlimited seats, every Kai agent and a broader support and feedback bundle. Compare the features and internal access you need. BugHerd clients are free. On yearly billing BugHerd Standard is $42 and Premium $125 per month. AI usage, add-ons and taxes are separate. USD list prices, checked September 25, 2026; see BugHerd pricing and Gleap plans.

Which plan turns reports into code work?

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code. Starter includes live chat, Kai Support, Kai Copilot and in-app bug reports for one seat, without investigations or Kai Code. Kai Copilot works on every plan; AI usage is billed separately.

Can we use Gleap for mobile applications?

Gleap provides SDKs for iOS, Android, React Native, and Flutter, as well as web. Check the reporting workflow on your actual platforms and configure which technical evidence is captured.

How should we plan the switch?

Start with one project and a representative customer report. Verify capture, customer identity, routing, connected tools, and access to historical tasks. Preserve the client review process your team still needs rather than assuming every feedback workflow transfers unchanged.

How was this comparison checked?

Gleap publishes this page. BugHerd pricing was rechecked on 25 September 2026; the capabilities listed there were checked on 15 September 2026. Gleap details follow its product and plan configuration. Partfox describes its own implementation experience, not a BugHerd migration or a savings result.

What is in-app bug reporting?

In-app bug reporting lets a customer describe an issue from inside the product and attach supported technical context. It helps connect the reported behavior to the affected user and session. Explore in-app bug reporting.

Can BugHerd collect feedback on design files?

Yes. BugHerd supports website, Figma, PDF and image feedback. Keep that workflow in your evaluation if client design review is the main job. Gleap focuses on customer support and feedback inside software products.

Does Kai Support replace the support team?

Kai Support answers customer questions from connected knowledge and brings teammates in when needed. Your team controls the sources and handles cases that need its judgment. Meet Kai Support.

Will a confirmed bug be released without review?

No. Kai Code prepares code work and a pull request for your engineers to review. Your team decides what to merge and release. See Kai Code.

How does a bug report become a reviewed fix?

Bug reports supply the customer need and evidence for investigation. Gleap connects that context to planning, reviewed implementation and customer follow-up. Explore self-driving development.

Give every report a next step.

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7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5

on G2

The BugHerd alternative.

Meet your AI team.

Kai Support

Kai Copilot

Kai Code

Mark what went wrong.

Investigate the customer report.

Build a reviewable fix.

Keep the conversation open.

Try one real project.

Separate reviews from support.

Test the evidence.

Plan access to past work.

Related comparisons