The BugHerd alternative.

Turn customer reports into fixes. Collect bugs inside your web or mobile app. Keep the customer conversation, available technical evidence and engineering work connected in Gleap.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
Try a real customer report from capture through investigation.
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BugHerd vs Gleap at a glance. Gleap captures bug reports inside your web and mobile apps and connects them to support and, from Team, reviewed fixes, from $149/month billed annually with unlimited seats; BugHerd collects client feedback on websites and design files, from $50/month for five members on monthly billing (checked September 25, 2026).
Features
Gleap
BugHerd
Primary focus
Gleap
In-app bug reports connected to support, investigation and reviewed code work
BugHerd
Client reviews of websites and design files
Pricing unit
Gleap
Starter $35/month on monthly billing or $29 billed annually; Team $179/month on monthly billing or $149 billed annually with unlimited seats, projects and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
BugHerd
By internal members: Standard $50 for five, Premium $150 for 25 on monthly billing; clients free. USD list prices, checked September 25, 2026
Capture
Gleap
In-app reports with supported replay and logs on web, iOS, Android, React Native and Flutter
BugHerd
Screenshots, video and metadata on websites, Figma files, PDFs and images
Collaboration
Gleap
Shared inbox with live chat and Kai Support on every plan; email and help center from Team
BugHerd
Client collaboration on tasks and integrations
AI
Gleap
From Team, Kai Resolve investigates and Kai Code prepares a pull request for review
BugHerd
MCP connects tasks with external agents
Choose the feedback workflow. BugHerd suits client reviews of websites and design files. Gleap suits software teams handling ongoing customer questions, in-app bugs and product requests. Keep the client review tools you need; compare the work beyond the initial comment.
Compare scope as well as seats.
USD list prices on monthly billing, checked September 25, 2026. Features differ; AI usage, add-ons and taxes excluded.
Gleap Team
$179 / month$179 / month$179 / month
Billed monthly, or $149/month billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Shared inbox and Kai Support
In-app bugs with supported replay and logs
Feedback, roadmap and changelog
AI usage billed separately
Start free trial
Unlimited seats
BugHerd Premium
$150 / month$150 / month$150 / month
25 internal members. Standard starts at $50/month for five members.
Unlimited clients and projects
Website and design-file reviews
Screenshots, video and metadata
Client collaboration and integrations
See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Mark what went wrong.

Report from inside the app.
Customers highlight the problem and describe it where it happened. Supported screenshots, replay and logs give your team context for the investigation.
Explore bug reporting

Investigate the customer report.

Findings tied to the evidence.
From Team, Kai Resolve reads the logs, click trail, screenshots and authorized code behind a report. Findings return to the ticket; confirmed bugs can become coding tasks.
Explore Kai Resolve

Build a reviewable fix.

Keep engineers in control.
From Team, Kai Code plans and implements changes with the issue context attached. Your engineers review the pull request and decide when to merge and release.
Explore Kai Code

Keep the conversation open.

Questions and bugs together.
Answer routine questions with Kai Support and bring teammates into the shared inbox when needed. Ask follow-up questions in the same conversation as the reported issue.
Explore the shared inbox
Partfox integrated Gleap with custom data in 10 days.
Partfox fully integrated Gleap with custom data in 10 days and now uses live chat, AI support, bug reporting, feature requests, product tours, checklists, and surveys.
Maic Fankhauser
Product Manager, Partfox
Your switching questions, answered. Client reviews, technical reporting, pricing and implementation.