The Ybug alternative.

Connect website feedback to the fix. Customers mark the issue on your site, and the report can carry replay, console and network logs and customer context. Your team answers in the same conversation and, from Team, investigates with Kai Resolve and reviews the fix Kai Code prepares.

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Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
Test the report, the handoff and the customer reply on your own site.
Compare plans
Ybug vs Gleap at a glance. Gleap is a support platform with in-app bug reporting for web and mobile apps on every plan, with Starter at $29/month and Team at $149/month billed annually with unlimited seats; Ybug is a website feedback tool that sends annotated reports to Jira, Slack or Trello, from €10/month billed annually, with a free plan (checked September 25, 2026).
Features
Gleap
Ybug
Primary focus
Gleap
In-app bug reports connected to support, investigation and reviewed code work
Ybug
Website feedback with annotated screenshots, sent to tools like Jira, Slack and Trello
Pricing unit
Gleap
Starter $29/month billed annually, $35 monthly; Team $149/month billed annually, $179 monthly, with unlimited seats and every Kai agent included; AI usage separate. USD list prices, checked September 30, 2026
Ybug
EUR plans: Basic €10, Startup €23, Company €47 per month billed annually, with project and member caps; a free plan. EUR list prices, checked September 25, 2026
Capture
Gleap
Replay, console and network logs and device context, depending on SDK and configuration
Ybug
Console and network logging on Startup and above; reporter-recorded video
Platforms
Gleap
Gleap SDK for web, iOS, Android, React Native and Flutter
Ybug
Website widget, JavaScript SDK and Chrome and Firefox extensions
Compare what follows the report. Ybug collects annotated screenshots, console logs and recordings from your website and sends them to tools like Jira, Slack and Trello. Gleap starts from the same kind of report and keeps the customer conversation, investigation and reviewed code work in one workspace. Evaluate the handoff and the follow-up, not the widget alone.
Different scope. Different price.
List prices, monthly equivalent billed annually, checked September 25, 2026. Gleap in USD, Ybug in EUR. AI usage, add-ons and taxes excluded; features differ.
Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Kai Support and shared inbox
In-app reports with replay and logs
Web, iOS, Android, React Native and Flutter SDKs
Roadmap, help center and surveys
Start free trial
Support and product work
Ybug Startup
€23 / month€23 / month€23 / month
Billed annually, or €29 monthly. 7 projects and 7 team members. Basic is €10, Company €47; a free plan exists.
Annotated screenshots and video recording
Console and network request logging
Webhooks and 25+ integrations
Unlimited free reporters
See comparison details
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) with in-app bug reporting. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. Ybug publishes EUR plans from free to Company at €47/month billed annually, with project and member limits per tier and an Enterprise option on request.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Mark the issue where it happened.

Visual feedback inside your product.
Customers highlight the problem on the page and describe what they expected. The same report carries their explanation into the support workflow, with the customer still attached.
Explore website feedback
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.

Read the logs beside the report.

Console, network and events in context.
Supported console and network logs, events, replay and device data arrive with the customer’s description. Capture depends on the SDK and configuration, so test the evidence your team needs on each platform.
Explore bug reporting

Keep the customer in the conversation.

Kai Support answers, your team joins in.
Kai Support answers from connected knowledge and brings a teammate in when needed. Questions, workarounds and the follow-up after a fix stay in one thread with the report.
Explore Kai Support

Investigate with the evidence.

Findings land on the ticket.
From Team, Kai Resolve reads the logs, click trail and code it is allowed to see. It returns findings to the ticket and can prepare a coding task for a confirmed bug.
Explore Kai Resolve

Review the pull request.

Your engineers decide what ships.
From Team, Kai Code plans the change, writes and tests the code and opens a pull request linked to the report. Engineers review and merge, then confirm the fix is live before the customer hears back.
Explore Kai Code
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed
Your switching questions, answered. Website feedback, logs, plan scope and the path to a fix.