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Website bug reports that turn into reviewed fixes.

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12 Open

T Tobias Keller now

Kai Support · Checking the logs
M Mia Kellerman 4m

Kai Support · Checking the payment logs
J Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
S Sofia Lindqvist 1h

Kai Support · waiting on Sofia
A Ade Okafor 6m

Kai Code · fixing… · 6 min
T Tom Alvarez 3h

Invoice for April
P Priya Raman 2d

Love the new dashboard

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Customers mark the issue on your site with replay, console and network logs, Kai Support answers and investigates, and Kai Code prepares the fix your team reviews. Where Ybug sends reports to Jira, Slack or Trello, Gleap keeps the conversation, investigation and fix in one workspace.

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Trusted by 4,500+ teams, from startups to global businesses

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

13:24:30 Feedback received

13:24:03 cart.items undefined

13:24:02 500 POST /api/orders

13:23:54 pageView

13:23:50 Retrying (2/3)

13:23:43 sessionStarted

13:23:39 User logged in.

Integrations

Send to integration

JiraEngineering

Send this ticket to Jira. Send

jiraEngineering

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Test the report, the handoff and the customer reply on your own site.

Compare plans

Ybug vs Gleap at a glance. Gleap is a support platform with in-app bug reporting for web and mobile apps on every plan, with Starter at $29/month and Team at $149/month billed annually with unlimited seats; Ybug is a website feedback tool that sends annotated reports to Jira, Slack or Trello, from €10/month billed annually, with a free plan (checked September 25, 2026).

Compared

Gleap

Ybug

Primary focus

Gleap In-app bug reports In-app bug reports connected to support, investigation and reviewed code work

Ybug Website feedback with screenshots Website feedback with annotated screenshots, sent to tools like Jira, Slack and Trello

Pricing unit

Gleap From $29/month Starter $29/month billed annually, $35 monthly; Team $149/month billed annually, $179 monthly, with unlimited seats and every Kai agent included; AI usage separate. USD list prices, checked September 30, 2026

Ybug Free plan, Basic €10 EUR plans: Basic €10, Startup €23, Company €47 per month billed annually, with project and member caps; a free plan. EUR list prices, checked September 25, 2026

Capture

Gleap Replay, console and network logs Replay, console and network logs and device context, depending on SDK and configuration

Ybug Console logs from Startup Console and network logging on Startup and above; reporter-recorded video

Platforms

Gleap SDK for web, iOS, Android Gleap SDK for web, iOS, Android, React Native and Flutter

Ybug Widget, SDK and extensions Website widget, JavaScript SDK and Chrome and Firefox extensions

Compare what follows the report. Ybug collects annotated screenshots, console logs and recordings from your website and sends them to tools like Jira, Slack and Trello. Gleap starts from the same kind of report and keeps the customer conversation, investigation and reviewed code work in one workspace. Evaluate the handoff and the follow-up, not the widget alone.

Different scope. Different price.

List prices, monthly equivalent billed annually, checked September 25, 2026. Gleap in USD, Ybug in EUR. AI usage, add-ons and taxes excluded; features differ.

Gleap Team

$149 / month$149 / month$149 / month

Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.

Kai Support and shared inbox

In-app reports with replay and logs

Web, iOS, Android, React Native and Flutter SDKs

Roadmap, help center and surveys

Start free trial

Support and product work

Ybug Startup

€23 / month€23 / month€23 / month

Billed annually, or €29 monthly. 7 projects and 7 team members. Basic is €10, Company €47; a free plan exists.

Annotated screenshots and video recording

Console and network request logging

Webhooks and 25+ integrations

Unlimited free reporters

See comparison details

Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) with in-app bug reporting. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. Ybug publishes EUR plans from free to Company at €47/month billed annually, with project and member limits per tier and an Enterprise option on request.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Mark the issue where it happened.

Visual feedback inside your product.

Customers highlight the problem on the page and describe what they expected. The same report carries their explanation into the support workflow, with the customer still attached.

Explore website feedback

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

13:24:30 Feedback received

13:24:03 cart.items undefined

13:24:02 500 POST /api/orders

13:23:54 pageView

13:23:50 Retrying (2/3)

13:23:43 sessionStarted

13:23:39 User logged in.

Read the logs beside the report.

Console, network and events.

Supported console and network logs, events, replay and device data arrive with the customer’s description. Capture depends on the SDK and configuration, so test the evidence your team needs on each platform.

Explore bug reporting

Keep the customer in the loop.

Kai answers, your team joins in.

Kai Support answers from connected knowledge and brings a teammate in when needed. Questions, workarounds and the follow-up after a fix stay in one thread with the report.

Explore Kai Support

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

Investigate with the evidence.

Findings land on the ticket.

From Team, Kai Support reads the logs, click trail and code it is allowed to see. It returns findings to the ticket and can prepare a coding task for a confirmed bug.

Explore Kai Support

Review the pull request.

Your engineers decide what ships.

From Team, Kai Code plans the change, writes and tests the code and opens a pull request linked to the report. Engineers review and merge, then confirm the fix is live before the customer hears back.

Explore Kai Code

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Check issue sync first.

List the Jira, Slack, Trello or other destinations your Ybug projects feed today. Test the same handoff from a Gleap ticket, including status updates back to the report.

Test capture per platform.

Ybug’s pages describe a website widget, a JavaScript SDK and browser extensions. Verify screenshots, replay, logs and masking with the Gleap SDK you would deploy on web and, if needed, mobile.

Plan the move without an importer.

No native Ybug importer is assumed. Export the reports and attachments you need to keep, pilot one project alongside Ybug, then switch the widget when the team is ready.

How teams use Gleap

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

“An essential part of our development process.”

Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.

Mark Breuß

Founder, MARK.ONE

“We’ve switched from UserSnap to Gleap due to its superior features.”

Airspeed uses Gleap to support various platforms and more than 75,000 users.

Gaylan Greenawalt

Product Manager, Airspeed

Your switching questions, answered. Website feedback, logs, plan scope and the path to a fix.

Why choose Gleap as a Ybug alternative?

Website bug reports turn into reviewed fixes: each report leads to a support conversation, an investigation and a pull request in one workspace. Every plan includes web and mobile SDKs and Kai Support for customer questions; Team adds unlimited seats and projects, Kai Support’s investigations and Kai Code. Ybug fits teams that want a focused feedback widget feeding the tools they already use.

What does Ybug do well?

Ybug collects annotated screenshots, console logs and reporter-recorded video from websites and sends them to about 30 tools, including Jira, Slack, Trello, Linear and GitHub. Paid plans start at €10 per month billed annually, reporters are unlimited and Ybug lists EU hosting on every plan. Stay with Ybug if that scope covers your workflow. See Ybug’s features.

How is Ybug priced?

Ybug publishes four EUR plans: Free with 1 project, 1 member and 50 screenshots a month, then Basic at €10, Startup at €23 and Company at €47 per month billed annually, or €13, €29 and €59 month-to-month. Each tier caps projects and team members, and Enterprise terms are available on request. EUR list prices checked September 25, 2026 on Ybug’s pricing page; free plan limits rechecked September 26, 2026.

Is Gleap cheaper than Ybug?

No. Ybug has a free plan; Gleap starts at $29/month with a 7-day free trial, and Ybug’s paid plans cost less per month than Gleap Team at $149/month billed annually or $179 month-to-month. Gleap Team includes customer support, AI answers, mobile SDKs, a roadmap and a help center alongside bug reports, so compare the tools you would replace and the AI usage you expect, not the subscription alone. See Gleap plans.

Does Ybug capture console and network logs?

Yes. Ybug’s pricing page lists full JavaScript console recording and network request logging on Startup and above, with limited console recording on Basic. Gleap reports can include console and network logs, replay and device context depending on the SDK and configuration. Test both on the pages where your bugs happen.

Does Ybug offer session replay?

Ybug documents video recording on Startup and above, where the reporter records the screen while reproducing the issue. This review did not establish automatic replay of the session before the report. Gleap’s replay capture is configurable and varies by SDK, so confirm what each tool records before a report is filed. Explore bug reporting.

Which Gleap plan includes investigations and Kai Code?

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code, plus the feedback foundation. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately.

What does switching from Ybug involve?

Plan the widget change, customer identification, capture and masking settings, the integrations your projects feed and access to historical reports. No native Ybug importer is assumed, so export what you need to keep and pilot one project alongside Ybug during the 7-day free trial. Gleap customers choose EU or US data residency at signup; review the Gleap Trust Center for hosting details and the data processing agreement.

How was this comparison checked?

Gleap publishes this comparison. Ybug’s pricing page and privacy policy were rechecked on 25 September 2026; its features and integrations pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a controlled comparison with Ybug or a migration from it.

Can Gleap collect reports from mobile apps?

Yes. Gleap has iOS, Android, React Native and Flutter SDKs as well as web. Capture varies by platform and configuration, so verify the evidence you need on each SDK. The Ybug pages checked describe a website widget, a JavaScript SDK and Chrome and Firefox extensions.

What is in-app bug reporting?

In-app bug reporting lets customers describe a problem from inside the product and attach supported technical context such as screenshots, logs and replay. It keeps the observed behavior connected to the customer who needs an answer. See in-app bug reporting.

How does a bug report become a reviewed fix?

A website report supplies the need and the evidence. Gleap connects it to investigation with Kai Support, a reviewed change from Kai Code and the customer follow-up after release. Explore self-driving development.

Start from the report. Finish with the fix.