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Checkout does nothing after coupon
Description
Checkout does nothing after I add a coupon. Tried twice.
Screenshot SPRING20 Checkout Something went wrong
10:41 AM Working
ReplyNote
Hey Tobias,TAB
All Open 12
-
Florian Berger
Hi, our invoice shows 20% VAT but we have a VAT ID2m -
Mia Kellerman
Every time I hit Pay now the page just spins18m -
Jonas Weber
Can I export my data as CSV?1h -
Sofia LindqvistSSO login loops back to the start4h -
Tom Alvarez TomorrowInvoice for March6h -
Ade OkaforWebhook fires twice on order.created1d -
Priya RamanLove the new dashboard2d
Invoice shows the wrong VAT
#147118
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai
Thanks, Florian. A teammate will reissue it and follow up here.
Kai transferred ticket to Human.
2:17 PM Handed over to your teamReissue the March invoice without VAT Assign to me
Lukas assigned this ticket to themself.ReplyNote
Reply to Florian…TAB
Details AI agents1
- Assignee
- Not assigned Lukas Boehler
- Team
- Support
- Type
- Inbox
- Status
- Open
- Priority
- Medium
- Due on
- Select due date
- Source
- URL
- app.lumenhq.com/billing
Kai Code
Kai picks up this ticket, fixes it, and reports back.
Fix with Kai Code
Recipients
- User id
- florian_4821
- Name
- Florian Berger
- Company
- Alpenwerk
Survey notifications not showing
#146960
Today
Isabella Berger
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
Kai Resolve
Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.
2:16 PM Working
ReplyNote
Hey Isabella,TAB
24 Now live in Settings.
Working hours per teammate
12 May, #146960
Now live in Settings. Bugasura vs Gleap at a glance. Gleap connects customer support and in-app bug reports to investigation and, from Team, reviewed code, from $149/month billed annually with unlimited seats; Bugasura is an issue tracker for QA teams with test and requirements management, free for unlimited users, with custom enterprise pricing (checked September 25, 2026).
Features
Gleap
Bugasura
Primary focus
Gleap
Customer support, in-app bug reports and feedback, connected to code work from Team
Bugasura
QA and issue workflows with test and requirements management
Pricing unit
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with every Kai agent included; unlimited seats; AI usage separate. USD list prices, checked September 30, 2026
Bugasura
Core platform free for unlimited users and projects; custom pricing for enterprise needs. Checked September 25, 2026
Bug capture
Gleap
In-app reports with screenshots and supported technical evidence on web and mobile SDKs, on every plan; session replay from Team
Bugasura
Reporter, widget and MCP, with 50 GB of storage
AI
Gleap
From Team, Kai Resolve investigates and Kai Code prepares a pull request for review
Bugasura
AI issue tracking, a QA knowledge base and testing agents in early access
Support workflow or QA workspace? Bugasura serves QA work: issue tracking, tests and requirements with AI tooling. Choose Gleap when reports come from customers and need a reply as well as a fix, and keep your test management tools where they remain part of the workflow.
Different scope. Different cost.
USD list prices; Gleap checked September 30, 2026, Bugasura September 25, 2026. Gleap shown on monthly billing; AI usage, add-ons and taxes separate.
Gleap Team
$179 / month$179 / month$179 / month
Billed monthly, or $149/month billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Customer support and feedback
Native in-app bug reports
Kai Resolve, Kai Code and Kai PM
AI usage billed separately
Support through implementation
Meet your AI team.
Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on Team and Pro.
Kai Support
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Kai Resolve
Investigates hard tickets
Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.
Kai Code
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Kai PM
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
Start with the customer.
Questions beside bug reports.
Use the shared inbox for the conversation and Kai Support for answers from your knowledge. When a customer reports a problem, keep their explanation attached to the technical evidence.
All Open 12
- Florian Berger Hi, our invoice shows 20% VAT but we have a VAT ID2m
- Mia Kellerman Every time I hit Pay now the page just spins18m
- Jonas Weber Can I export my data as CSV?1h
- Sofia LindqvistSSO login loops back to the start4h
- Tom Alvarez TomorrowInvoice for March6h
- Ade OkaforWebhook fires twice on order.created1d
- Priya RamanLove the new dashboard2d
Invoice shows the wrong VAT
#147118
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai
Thanks, Florian. A teammate will reissue it and follow up here.
Kai transferred ticket to Human.
2:17 PM Handed over to your teamReissue the March invoice without VAT Assign to me
Lukas assigned this ticket to themself.ReplyNote
Reply to Florian…TAB
Details AI agents1
- Assignee
- Not assigned Lukas Boehler
- Team
- Support
- Type
- Inbox
- Status
- Open
- Priority
- Medium
- Due on
- Select due date
- Source
- URL
- app.lumenhq.com/billing
Kai Code
Kai picks up this ticket, fixes it, and reports back.
Fix with Kai Code
Recipients
- User id
- florian_4821
- Name
- Florian Berger
- Company
- Alpenwerk
Investigate before changing code.
Findings attached to the ticket.
From Team, Kai Resolve works with available evidence, authorized tools and code. It returns findings to the conversation and can prepare coding tasks for confirmed bugs.
Priya Raman
Exported invoice PDFs are empty since this morning. The preview still shows every line.
Kai Resolve
Thanks, Priya. I'm taking a closer look at this now and will update you here.
10:03 AM Working
3 changed files +84 −12 PR #412
- Notifications.tsx +61−9
- useNotificationSocket.ts +19−3
- Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
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Keep customers in the loop.