A Bugasura alternative for customer bug reporting.

Customer bug reports that turn into fixes, with the customer told.

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All

12 Open

T Tobias Keller now

Kai Support · Checking the logs
M Mia Kellerman 4m

Kai Support · Checking the payment logs
J Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
S Sofia Lindqvist 1h

Kai Support · waiting on Sofia
A Ade Okafor 6m

Kai Code · fixing… · 6 min
T Tom Alvarez 3h

Invoice for April
P Priya Raman 2d

Love the new dashboard

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Customers report from inside your app, Kai Support answers and investigates, and Kai Code opens the pull request your team reviews. Bugasura tracks QA issues; Gleap adds the customer conversation and the release update.

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Trusted by 4,500+ teams, from startups to global businesses

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

All

12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Working hours per teammate

12 May, #146960

Planned #routing

Now live in Settings.

Follow a customer issue from the first question to the release.

Compare plans

Bugasura vs Gleap at a glance. Gleap connects customer support and in-app bug reports to investigation and, from Team, reviewed code, from $149/month billed annually with unlimited seats; Bugasura is an issue tracker for QA teams with test and requirements management, free for unlimited users, with custom enterprise pricing (checked September 25, 2026).

Compared

Gleap

Bugasura

Primary focus

Gleap Support, bug reports, feedback Customer support, in-app bug reports and feedback, connected to code work from Team

Bugasura QA and issue workflows QA and issue workflows with test and requirements management

Pricing unit

Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with every Kai agent included; unlimited seats; AI usage separate. USD list prices, checked September 30, 2026

Bugasura Core platform free Core platform free for unlimited users and projects; custom pricing for enterprise needs. Checked September 25, 2026

Bug capture

Gleap In-app reports, every plan In-app reports with screenshots and supported technical evidence on web and mobile SDKs, on every plan; session replay from Team

Bugasura Reporter, widget and MCP Reporter, widget and MCP, with 50 GB of storage

Gleap Kai Code, from Team From Team, Kai Support investigates and Kai Code prepares a pull request for review

Bugasura AI issue tracking AI issue tracking, a QA knowledge base and testing agents in early access

Support workflow or QA workspace? Bugasura serves QA work: issue tracking, tests and requirements with AI tooling. Choose Gleap when reports come from customers and need a reply as well as a fix, and keep your test management tools where they remain part of the workflow.

Different scope. Different cost.

USD list prices; Gleap checked September 30, 2026, Bugasura September 25, 2026. Gleap shown on monthly billing; AI usage, add-ons and taxes separate.

Gleap Team

$179 / month$179 / month$179 / month

Billed monthly, or $149/month billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.

Customer support and feedback

Native in-app bug reports

Kai Support’s investigations and Kai Code

AI usage billed separately

Start free trial

Support through implementation

Bugasura Free

$0$0$0

Core platform with unlimited users and projects. Custom pricing covers additional enterprise needs.

Issue and test management

Requirements and QA knowledge

Reporter, widget and MCP

50 GB storage

See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Start with the customer.

Questions beside bug reports.

Use the shared inbox for the conversation and Kai Support for answers from your knowledge. When a customer reports a problem, keep their explanation attached to the technical evidence.

Explore the shared inbox

All

12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Capture the reported behavior.

Give engineering useful evidence.

Let customers mark the bug inside your app. Supported replay, logs and device context help your team understand the reported interaction.

Explore bug reporting

Investigate before changing code.

Findings attached to the ticket.

From Team, Kai Support investigates hard tickets with available evidence, authorized tools and code. It returns findings to the conversation and can prepare coding tasks for confirmed bugs.

Explore Kai Support

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Prepare the change for review.

Your engineers decide what ships.

From Team, Kai Code plans and implements work with the customer context attached. Engineers inspect the pull request before merging and releasing the change.

Explore Kai Code

Tell customers what changed.

Give requests a visible outcome.

Collect use cases and votes, share roadmap progress and publish release updates. Post an update to everyone who voted when the work they requested ships.

Explore product feedback

Working hours per teammate

12 May, #146960

Planned #routing

Now live in Settings.

Map both workflows.

Identify which tests, requirements and defect processes stay in Bugasura or another QA tool. Evaluate Gleap for customer conversations and the work they create.

Test a customer case.

Try capture on your actual platforms, investigate the report and review the resulting engineering task. Confirm privacy settings and tool permissions.

Preserve historical context.

Plan access to old issues, attachments, test records and integrations. No complete native Bugasura migration is assumed here.

“An essential part of our development process.”

Mark Breuß on using Gleap at MARK.ONE.

Mark Breuß

Founder, MARK.ONE

Your comparison questions, answered. QA, support, pricing and human review.

What is a Bugasura alternative for customer support?

Gleap is an option when customer bug reports should turn into fixes, with the conversation, in-app bug evidence and product feedback in one workspace. Bugasura focuses on QA and issue workflows. Choose based on the work your team needs, rather than expecting the same feature bundle.

When is Bugasura the better fit?

Bugasura fits QA and engineering teams that want free issue tracking with test and requirements management for unlimited users and projects. Gleap fits teams whose bugs arrive from customers and need a support conversation, product feedback and a reviewed fix in one workspace. Many teams keep a QA tool beside Gleap; choose by the workflow you run most.

Is Bugasura still priced per seat?

Bugasura currently advertises its core platform as free for unlimited users and projects. Its published Custom offering covers needs such as on-premises deployment, Testpert AI and enterprise-scale execution. Its pricing page also lists 50 GB of free storage. Checked September 25, 2026; see Bugasura pricing.

Is Gleap cheaper than Bugasura?

No base-subscription saving is claimed here. Bugasura has a free core platform. Gleap Starter is $29/month billed annually ($35 monthly) for one seat; Team is $179/month on monthly billing or $149 per month billed annually, with every Kai agent included and separate AI usage. Compare the support and engineering workflows each plan covers. See Gleap plans.

Does Bugasura offer AI and testing tools?

Yes. Its current platform includes AI issue tracking, test and requirements management, a QA knowledge base and MCP. Its site also describes specialized testing agents in early access. Check current availability before planning a production rollout. See Bugasura.

Does Gleap replace test management?

Gleap is not presented here as a replacement for a full test management or requirements system. It connects customer support and product feedback to investigation and reviewed implementation. Keep the testing tools your release process needs.

What is in-app bug reporting?

In-app bug reporting lets customers describe problems from inside the product with supported screenshots and technical evidence attached. Capture depends on platform and configuration. Explore bug reporting.

Can we collect reports from mobile apps?

Gleap provides SDKs for iOS, Android, React Native and Flutter as well as web. Verify the evidence available on each platform; mobile and web capture are not assumed identical.

Which Gleap plan includes investigations and Kai Code?

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code. Starter includes Kai Support, live chat and in-app bug reports for one seat. AI usage is billed separately. Compare plans.

How does Kai Support help customers before a bug is filed?

Kai Support answers questions from connected knowledge and brings teammates in when needed. It gives routine questions a path to an answer while the team handles cases requiring judgment. Meet Kai Support.

Does code work require engineering review?

Engineers review the pull request and choose whether to merge and release it. Kai Code prepares implementation work with the issue context attached. Explore Kai Code.

How does a bug report become a reviewed fix?

Customer reports provide evidence and needs for investigation, planning and implementation. Gleap connects these steps to reviewed changes and customer follow-up. Explore self-driving development.

How was this comparison checked?

Gleap publishes this comparison. Bugasura’s pricing page was rechecked on 25 September 2026 and its platform pages were checked on 15 September 2026. Gleap claims use current product and plan evidence. The customer story describes that customer’s experience, not a Bugasura migration.

Keep customers in the loop.

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7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5

on G2

A Bugasura alternative for customer bug reporting.

Meet your AI team.

Kai Support

Kai Copilot

Kai Code

Start with the customer.

Capture the reported behavior.

Investigate before changing code.

Prepare the change for review.

Tell customers what changed.

Keep the QA work you need.

Map both workflows.

Test a customer case.

Preserve historical context.

Related comparisons