The Bugasura alternative.

Keep customers connected to the fix. Bring customer questions, in-app bug reports and product requests into Gleap. Carry their context into investigation, reviewed code work and release updates.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
Checkout does nothing after coupon
#146960 Replay Env data Logs Custom data
Description
Checkout does nothing after I add a coupon. Tried twice.
Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
Translate · Today at 10:41 ·
Today
  1. 10:41 AM
    Working · watching the replay
  2. 10:46 AM
    Confirmed bug
    applyCoupon resets the cart before POST /orders/confirm, so the request fails with cart_expired.
    Ask for changes Fix with Kai Code
ReplyNoteAsk Kai Copilot
Hey Tobias,TAB
Send
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
Assign to me
ReplyNoteAsk Kai Copilot
WhatsApp
Reply to Florian…
Send
Survey notifications not showing
#146960
Today
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
Kai Resolve2:21 PM
Thanks for the details. The team will take a deeper look at this. You can follow the conversation here.
ReplyNoteAsk Kai Copilot
Hey Isabella,TAB
Send
24
Working hours per teammate
12 May, #146960
Planned #routing
Follow a customer issue from the first question to the release.
Compare plans
Support workflow or QA workspace? Bugasura combines issue tracking, tests and requirements with AI tooling. Gleap connects customer support and feedback to engineering work. Choose for the workflow you need, and retain your test management tools when they remain part of it.
Different scope. Different cost.
USD base pricing. Gleap shown on monthly billing; AI usage, add-ons and taxes separate.
Gleap Pro
$359 / month
Unlimited seats and projects. Team starts at $179/month without the specialist agents.
Customer support and feedback
Native in-app bug reports
Kai Resolve, Kai Code and Kai PM
AI usage through prepaid credits
Start 14-day free trial
Support through implementation
Bugasura Free
$0
Core platform with unlimited users and projects. Custom pricing covers additional enterprise needs.
Issue and test management
Requirements and QA knowledge
Reporter, widget and MCP
50 GB storage
See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Start with the customer.

Questions beside bug reports.
Use the shared inbox for the conversation and Kai for answers from your knowledge. When a customer reports a problem, keep their explanation attached to the technical evidence.
Explore the shared inbox
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
Assign to me
ReplyNoteAsk Kai Copilot
WhatsApp
Reply to Florian…
Send
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Capture the reported behavior.

Give engineering useful evidence.
Let customers mark the bug inside your app. Supported replay, logs and device context help your team understand the reported interaction.
Explore bug reporting

Investigate before changing code.

Findings attached to the ticket.
Kai Resolve works with available evidence, authorized tools and code. It returns findings to the conversation and can start coding tasks for confirmed bugs.
Explore Kai Resolve
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
3 changed files +84 −12 PR #412
  • Notifications.tsx +61−9
  • useNotificationSocket.ts +19−3
  • Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

Prepare the change for review.

Your engineers decide what ships.
Kai Code plans and implements work with the customer context attached. Engineers inspect the pull request before merging and releasing the change.
Explore Kai Code

Tell customers what changed.

Give requests a visible outcome.
Collect use cases and votes, share roadmap progress and publish release updates. Notify subscribers when the work they requested is released.
Explore product feedback
24
Working hours per teammate
12 May, #146960
Planned #routing
“Essential to our development process.”
Mark Breuß on using Gleap at MARK.ONE.
Mark Breuß
Founder, MARK.ONE
Your comparison questions, answered. QA, support, pricing and human review.
Keep customers in the loop.
4.6/5
on G2