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All Open 12
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Florian Berger
Hi, our invoice shows 20% VAT but we have a VAT ID2m -
Mia Kellerman
Every time I hit Pay now the page just spins18m -
Jonas Weber
Can I export my data as CSV?1h -
Sofia LindqvistSSO login loops back to the start4h -
Tom Alvarez TomorrowInvoice for March6h -
Ade OkaforWebhook fires twice on order.created1d -
Priya RamanLove the new dashboard2d
Invoice shows the wrong VAT
#147118
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai
Thanks, Florian. A teammate will reissue it and follow up here.
Kai transferred ticket to Human.
2:17 PM Handed over to your teamReissue the March invoice without VAT Assign to me
Lukas assigned this ticket to themself.ReplyNote
Reply to Florian…TAB
Details AI agents1
- Assignee
- Not assigned Lukas Boehler
- Team
- Support
- Type
- Inbox
- Status
- Open
- Priority
- Medium
- Due on
- Select due date
- Source
- URL
- app.lumenhq.com/billing
Kai Code
Kai picks up this ticket, fixes it, and reports back.
Fix with Kai Code
Recipients
- User id
- florian_4821
- Name
- Florian Berger
- Company
- Alpenwerk
SPRING20 Checkout Something went wrong
Survey notifications not showing
#146960
Today
Isabella Berger
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
Kai Resolve
Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.
2:16 PM Working
ReplyNote
Hey Isabella,TAB
Marker.io vs Gleap at a glance. Gleap captures bug reports inside your web and mobile apps and keeps them with support and, from Team, reviewed fixes, from $149/month billed annually with unlimited seats; Marker.io sends website feedback from clients and testers into project tools, at $149/month billed annually for 15 users on Team (checked September 25, 2026).
Features
Gleap
Marker.io
Primary focus
Gleap
Customer support and product feedback with in-app bug reports and specialist agents
Marker.io
Website feedback from clients and testers, synced into project tools
Pricing unit
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Marker.io
Team $149 per month billed annually with 15 paid users, $199 monthly; Starter $39; reporters free. USD list prices, checked September 25, 2026
Capture
Gleap
In-app reports with technical evidence on web and mobile SDKs
Marker.io
Session replay and developer tools on Team
AI and code
Gleap
From Team, Kai Resolve and Kai Code work inside the support ticket
Marker.io
MCP passes issue context to external coding agents
Keep the workflow that fits. Marker.io brings website feedback into existing project tools. Gleap brings customer support and product feedback together, with specialist agents for investigation and implementation. Evaluate the customer journey alongside your QA and issue-sync requirements.
Same entry price. Different scope.
Gleap Team and Marker.io Team. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.
Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Kai Support and shared inbox
In-app bugs and technical evidence
Roadmap and release updates
Knowledge base and onboarding
Support and product work
Meet your AI team.
Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.
Kai Support
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Kai Resolve
Investigates hard tickets
Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.
Kai Code
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Kai PM
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
Return findings to the ticket.
Investigate with connected context.
From Team, Kai Resolve reads available evidence, authorized tools and code. It returns findings and can create coding tasks for confirmed bugs.
Priya Raman
Exported invoice PDFs are empty since this morning. The preview still shows every line.
Kai Resolve
Thanks, Priya. I'm taking a closer look at this now and will update you here.
10:03 AM Working
3 changed files +84 −12 PR #412
- Notifications.tsx +61−9
- useNotificationSocket.ts +19−3
- Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
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