The Marker.io alternative.

Customer reports that turn into reviewed fixes, with support built in.

Customers report inside your product with technical evidence, Kai Support answers and investigates, and Kai Code opens the pull request your engineers review. Gleap adds the support conversation to bug reporting, with unlimited seats from Team.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

Trusted by 4,500+ teams, from startups to global businesses
Test the report, the engineering handoff and the customer conversation.
Compare plans
Marker.io vs Gleap at a glance. Gleap captures bug reports inside your web and mobile apps and keeps them with support and, from Team, reviewed fixes, from $149/month billed annually with unlimited seats; Marker.io sends website feedback from clients and testers into project tools, at $149/month billed annually for 15 users on Team (checked September 25, 2026).
Compared
Gleap
Marker.io
Primary focus
Gleap Support and product feedback Customer support and product feedback with in-app bug reports and Kai agents
Marker.io Website feedback from clients Website feedback from clients and testers, synced into project tools
Pricing unit
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Marker.io Starter $39, reporters free Team $149 per month billed annually with 15 paid users, $199 monthly; Starter $39; reporters free. USD list prices, checked September 25, 2026
Capture
Gleap In-app reports, web and mobile In-app reports with technical evidence on web and mobile SDKs
Marker.io Session replay on Team Session replay and developer tools on Team
AI and code
Gleap Kai Code from Team From Team, Kai Support’s investigation and Kai Code work inside the support ticket
Marker.io MCP for external coding agents MCP passes issue context to external coding agents
Keep the workflow that fits. Marker.io brings website feedback into existing project tools. Gleap brings customer support and product feedback together, with Kai Support’s investigations and Kai Code for implementation. Evaluate the customer journey alongside your QA and issue-sync requirements.
Same entry price. Different scope.

Gleap Team and Marker.io Team. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.

Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Kai Support and shared inbox
In-app bugs and technical evidence
Roadmap and release updates
Knowledge base and onboarding
Start free trial
Support and product work
Marker.io Team
$149 / month$149 / month$149 / month
Billed annually, or $199 monthly. 15 paid users. Starter ($39) and eligible-agency plans offer lower entry prices.
Website feedback and issue sync
Replay and developer tools
Project-tool integrations
Free, unlimited reporters
See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Help before opening an issue.

Give questions a useful answer.
Kai Support answers from connected knowledge and brings teammates in when needed. Keep the conversation available when a question turns into a bug or product request.
Explore Kai Support
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Report an issueRequest a feature
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Keep evidence with the report.

Show the problem in context.
Customers mark the issue inside your app. Supported screenshots, replay, logs and device data help the team investigate without losing the customer’s explanation.
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Return findings to the ticket.

Investigate with connected context.
From Team, Kai Support reads available evidence, authorized tools and code. It returns findings and can create coding tasks for confirmed bugs.
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Prepare code for review.

Your engineers choose what ships.
From Team, Kai Code plans and implements work linked to the issue. Review the pull request, release the change and confirm the fix is live before following up.
Explore Kai Code
Customer experience in one platform.
“Gleap has transformed how we manage customer experience, one platform, less hassle, and smarter support. It's streamlined everything from feedback to automation.”
Elif Kavas
DX, Tridonic
Your switching questions, answered. Website feedback, customer support, AI and plan scope.
Keep the customer in the work.

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5
on G2