The Usersnap alternative.

Give customer reports a path to a fix. Capture the problem inside your app and keep the customer in the conversation. Gleap connects visual reports to support, investigation and engineering work your team reviews.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
Evaluate capture, investigation and the customer reply separately.
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Usersnap vs Gleap at a glance. Gleap connects in-app bug reports to support conversations and, from Team, AI investigation and reviewed code work, with unlimited seats from $149/month billed annually; Usersnap is a visual feedback and product evidence platform, from $49/month billed yearly with 5 seats on Starter (checked September 26, 2026). Both collect feedback; compare the evidence and the next step your team needs.
Features
Gleap
Usersnap
Starting point
Gleap
Customer support, in-app bugs and product requests
Usersnap
Visual feedback, surveys and product insights
Technical context
Gleap
Supported replay, logs and device context with reports
Usersnap
Screen recording on every plan; browser console logs from Professional
Mobile
Gleap
iOS, Android, React Native and Flutter SDKs
Usersnap
Native feedback forms and surveys on Premium and Enterprise; no visual feedback in apps
Investigation and code
Gleap
Kai Resolve investigates; Kai Code prepares reviewed work from Team
Usersnap
Feedback analysis and integrations, including MCP
Team and projects
Gleap
Unlimited seats and projects from Team; Starter has 1 seat
Usersnap
5, 10, 20 or 50 seats by plan; unlimited on Enterprise
Pricing
Gleap
Starter $35/month on monthly billing ($29 billed annually); Team $179/month on monthly billing ($149 billed annually) with unlimited seats and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Usersnap
Starter $49, Growth $109, Professional $189, Premium from $369 per month billed yearly. USD list prices, checked September 26, 2026

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Show where it happened.

Visual context inside the report.
Customers highlight the problem and describe what they expected. The same report carries their explanation into the support workflow.
Explore bug reporting

Read the available evidence.

Context for the investigation.
Inspect supported replay, logs and device information alongside the conversation. Confirm the SDK and capture settings for each platform so your team knows what evidence is available.
Explore bug reporting

Investigate with customer context.

Findings return to the ticket.
From Team, Kai Resolve reads available evidence, authorized tools and code. It returns findings and can prepare coding tasks for confirmed bugs.
Explore Kai Resolve

Review the proposed change.

Your team controls the release.
From Team, Kai Code plans and implements work linked to the issue. Engineers review the pull request and decide what to merge before confirming the fix is live.
Explore Kai Code
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed
Your comparison questions, answered. Visual feedback, capture, agent roles and migration.