The Usersnap alternative.

Visual bug reports that turn into reviewed fixes.

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12 Open

T Tobias Keller now

Kai Support · Checking the logs
M Mia Kellerman 4m

Kai Support · Checking the payment logs
J Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
S Sofia Lindqvist 1h

Kai Support · waiting on Sofia
A Ade Okafor 6m

Kai Code · fixing… · 6 min
T Tom Alvarez 3h

Invoice for April
P Priya Raman 2d

Love the new dashboard

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Customers capture the problem inside your app, Kai Support answers and investigates, and Kai Code opens the pull request your team reviews. Gleap keeps the customer in the conversation, with unlimited seats from Team.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

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Trusted by 4,500+ teams, from startups to global businesses

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Evaluate capture, investigation and the customer reply separately.

Compare workflows

Usersnap vs Gleap at a glance. Gleap connects in-app bug reports to support conversations and, from Team, AI investigation and reviewed code work, with unlimited seats from $149/month billed annually; Usersnap is a visual feedback and product evidence platform, from $49/month billed yearly with 5 seats on Starter (checked September 26, 2026). Both collect feedback; compare the evidence and the next step your team needs.

Compared

Gleap

Usersnap

Starting point

Gleap Support, bugs and requests Customer support, in-app bugs and product requests

Usersnap Visual feedback and surveys Visual feedback, surveys and product insights

Technical context

Gleap Replay, logs and device context Supported replay, logs and device context with reports

Usersnap Console logs from Professional Screen recording on every plan; browser console logs from Professional

Mobile

Gleap iOS, Android, React Native, Flutter iOS, Android, React Native and Flutter SDKs

Usersnap Forms and surveys on Premium Native feedback forms and surveys on Premium and Enterprise; no visual feedback in apps

Investigation and code

Gleap Kai Code, from Team From Team, Kai Support investigates and Kai Code prepares reviewed work

Usersnap Feedback analysis and MCP Feedback analysis and integrations, including MCP

Team and projects

Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat

Usersnap 5 to 50 seats 5, 10, 20 or 50 seats by plan; unlimited on Enterprise

Pricing

Gleap From $29/month Starter $35/month on monthly billing ($29 billed annually); Team $179/month on monthly billing ($149 billed annually) with unlimited seats and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

Usersnap From $49/month Starter $49, Growth $109, Professional $189, Premium from $369 per month billed yearly. USD list prices, checked September 26, 2026

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Show where it happened.

Visual context inside the report.

Customers highlight the problem and describe what they expected. The same report carries their explanation into the support workflow.

Explore bug reporting

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Read the available evidence.

Context for the investigation.

Inspect supported replay, logs and device information alongside the conversation. Confirm the SDK and capture settings for each platform so your team knows what evidence is available.

Explore bug reporting

Investigate with customer context.

Findings return to the ticket.

From Team, Kai Support reads available evidence, authorized tools and code. It returns findings and can prepare coding tasks for confirmed bugs.

Explore Kai Support

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Review the proposed change.

Your team controls the release.

From Team, Kai Code plans and implements work linked to the issue. Engineers review the pull request and decide what to merge before confirming the fix is live.

Explore Kai Code

Separate research and support.

Keep surveys, interview requests and product research in the evaluation. Decide whether you need feedback collection alongside an existing helpdesk or a shared support workflow.

Verify each platform.

Compare web and native capture using the SDK you will deploy. Check masking, replay, logs, identities and what reaches your integrations.

Keep past feedback accessible.

Plan how to retain reports, attachments, statuses and subscribers before changing the widget. A complete native Usersnap migration is not assumed.

“We’ve switched from UserSnap to Gleap due to its superior features.”

Airspeed uses Gleap to support various platforms and more than 75,000 users.

Gaylan Greenawalt

Product Manager, Airspeed

Your comparison questions, answered. Visual feedback, capture, agent roles and migration.

Is Gleap a good Usersnap alternative?

Yes, if you want visual bug reports that turn into reviewed fixes: each report connects to customer support, technical investigation and reviewed implementation. Usersnap can fit visual QA, feedback collection, and product research, with diagnostic and follow-up options beyond screenshots. Test one of your own reports from submission through the customer reply.

When is Usersnap the better fit?

Usersnap fits teams that run visual QA, feedback collection, surveys and product research and send the results into the tools they already use. Gleap fits teams that want each customer report connected to a support conversation, investigation and, from Team, reviewed code work. Airspeed switched from Usersnap to Gleap to support various platforms and more than 75,000 users; test your own reports before deciding.

Does Usersnap capture console and network logs?

Yes. Usersnap’s Console Recorder captures JavaScript errors and XHR/Fetch logs when configured. The guide limits mobile and extension capture. Check how logs reach your chosen integration before relying on that handoff. Gleap also provides technical report context on supported SDKs, on every plan.

How does session replay differ from screen recording?

A recording captures video; replay reconstructs supported session activity. They are not interchangeable when investigating what happened before a report. Usersnap documents video capture; this review did not establish automatic pre-report DOM replay. Gleap’s web replay documentation explains its configurable capture. Do not assume all SDKs record the same evidence. Compare session replay and screen recording in Gleap.

Does Usersnap have mobile SDKs?

Usersnap offers native iOS and Android feedback forms on Premium and above. Its current guide labels the SDK beta and says screen capture and annotations are not supported; direct React Native support is not offered. Gleap provides iOS, Android, React Native and Flutter SDKs. Confirm the capture you need on each platform. See Usersnap’s mobile guide.

Can Usersnap manage requests and reply to customers?

Yes. Usersnap lists customer-request portals, announcements/changelogs, AI feedback assistance, and follow-up features across its plans. Its feature matrix and reply settings explain the scope. Gleap combines product feedback with support conversations and engineering follow-up.

How does Usersnap pricing compare?

Usersnap prices by plan with seat and project limits: Starter $49, Growth $109, Professional $189 and Premium from $369 per month billed yearly, or $59, $129, $229 and $449 month-to-month, with 5, 10, 20 and 50 seats; browser console logs start on Professional (USD list prices, checked September 26, 2026). Gleap Starter is $29/month billed annually, and Gleap Team is $149/month billed annually or $179 month-to-month with unlimited seats and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is billed separately. Check Usersnap pricing and Gleap plans.

What happens after Kai Code prepares a fix?

Your team reviews the code, decides what to merge, and controls release. By default, the after-merge customer follow-up asks a teammate to confirm that the fix is live before drafting a reply. Follow-up settings are configurable. See Kai Code and the connected workflow.

What should we check before switching?

Test reports on the platforms you use, inspect technical capture and masking, confirm teammate access, and follow an issue through review. Agree how historical feedback, attachments, status, subscribers, and integrations will be retained before changing the widget. No fixed migration time or automatic preservation of all history is assumed.

What supports this comparison?

Gleap publishes this comparison. Usersnap’s pricing page and homepage were rechecked on 26 September 2026; its Console Recorder and mobile SDK documentation were checked on 15 September 2026. The Console Recorder guide has conflicting export statements, so test your integration rather than assuming logs transfer. Gleap claims use current product and plan evidence. The Airspeed quote describes that customer’s own switch from Usersnap, not a measured comparison.

Which plans include investigations and Kai Code?

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code. Starter includes Kai Support, live chat and in-app bug reporting; AI usage is billed separately. Compare Gleap plans.

How does Kai Support help with customer questions?

Kai Support answers from connected knowledge and brings teammates in when needed. Support conversations remain available when the reported problem requires technical investigation. Meet Kai Support.

How does a bug report become a reviewed fix?

Customer reports supply the need and evidence for investigation, planning and implementation. Gleap connects those steps to reviewed changes and customer follow-up. Explore self-driving development.

Build the fix. Keep the customer close.

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7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5

on G2

The Usersnap alternative.

Meet your AI team.

Kai Support

Kai Copilot

Kai Code

Show where it happened.

Read the available evidence.

Investigate with customer context.

Review the proposed change.

Test your actual application.

Separate research and support.

Verify each platform.

Keep past feedback accessible.

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