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app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
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Survey notifications not showing
#146960
Today
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
Kai Resolve2:21 PM
Thanks for the details. The team will take a deeper look at this. You can follow the conversation here.
ReplyNoteAsk Kai Copilot
Hey Isabella,TAB
Send
Kai Code picked up this ticket GleapSDK/Desktop
  1. Planning · reading the ticket and src/drawer
  2. 10:44
    Plan proposed
    Listen for new notifications.
  3. 10:46
    Plan approved by Lukas
  4. Working · editing src/drawer/Notifications.tsx
  5. 11:07
  6. 14:03
  7. 14:05
    Customer notified reply sent to Rami
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Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
3 changed files +84 −12 PR #412
  • Notifications.tsx +61−9
  • useNotificationSocket.ts +19−3
  • Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

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