The ShakeBugs alternative.

Bug reports that turn into fixes, with the customer answered along the way.

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All

12 Open

T Tobias Keller now

Kai Support · Checking the logs
M Mia Kellerman 4m

Kai Support · Checking the payment logs
J Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
S Sofia Lindqvist 1h

Kai Support · waiting on Sofia
A Ade Okafor 6m

Kai Code · fixing… · 6 min
T Tom Alvarez 3h

Invoice for April
P Priya Raman 2d

Love the new dashboard

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Customers report from inside your app, Kai Support answers them while it investigates, and Kai Code opens the pull request your team reviews. Gleap puts bug reports, AI customer support and reviewed code work in one platform, with unlimited seats from Team.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

Trusted by 4,500+ teams, from startups to global businesses

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

All

12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Try the report, the investigation and the customer follow-up.

Compare workflows

Shake vs Gleap at a glance. Gleap connects bug reports to customer support, feedback and, from Team, AI investigation and reviewed code work, with unlimited seats from $149/month billed annually; Shake is bug and crash reporting for mobile apps and websites, free for one app and from $200/month billed annually on Premium (checked September 26, 2026). If crash monitoring is essential, evaluate it separately.

Compared

Gleap

Shake

Primary fit

Gleap Support connected to bug reports Customer support connected to bug reports and product work

Shake Bug and crash reporting Bug and crash reporting for development and QA

Web reporting

Gleap Website and web-app SDK Website and web-app SDK reporting

Shake Web SDK and Chrome extension Web SDK documentation and a Chrome extension

Technical context

Gleap Replay, logs, device details Supported replay, logs, device details, and customer conversation

Shake Activity, logs, device data Activity history, logs, device data, and recording options

AI and engineering

Gleap Kai Code implements, on Team On Team, Kai Support investigates and Kai Code implements

Shake AI debugging and MCP AI debugging and MCP connection to coding tools

Customer communication

Gleap AI support and shared inbox AI support and shared inbox; knowledge base from Team

Shake Live chat with reporting Live chat associated with reporting; check the required support scope

Product feedback

Gleap Requests and roadmap from Team Feature requests, roadmap, and changelog from Team

Shake Feedback in reports Collect feedback in reports; evaluate the planning workflow you need

Commercial model

Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with every Kai agent included; AI usage separate. USD list prices, checked September 30, 2026

Shake Free for 1 app Free for 1 app and 3 seats; Premium $200/month billed annually for 5 apps; Organization $420 for 20 apps (checked September 26, 2026)

Seats

Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat

Shake 3, 25 or 100 seats 3, 25 or 100 seats by plan; more on Enterprise

What to validate

Gleap Path from issue to fix The path from a reported issue to an answer, fix, and follow-up

Shake Diagnostic capture and integrations Diagnostic capture and integration with your development tools

Compare your actual deployment. Gleap Starter is $29/month billed annually, and Team is $149/month billed annually with investigations and Kai Code; AI usage is separate. Shake has a free plan for one app and three seats, Premium at $200/month and Organization at $420/month billed annually, a startup offer and usage add-ons above 10,000 SDK initializations (USD list prices, checked September 26, 2026). Check your app count, team access, capture needs and retention before choosing.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Capture the customer’s experience.

Keep evidence with the explanation.

Customers mark an issue where it happened. Supported screenshots, replay, logs and device details accompany their description, so support and engineering can work from the same report.

Explore bug reporting

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Keep the conversation moving.

Help while the fix takes shape.

Kai Support answers from your knowledge and connects customers with teammates when needed. Share a workaround or ask a follow-up question without moving the customer into a separate reporting tool.

Explore Kai Support

Investigate the hard reports.

Return findings to the ticket.

From Team, Kai Support uses available evidence, authorized tools and code to investigate an issue. Findings stay with the ticket, and confirmed bugs can become coding tasks.

Explore Kai Support

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Give engineering reviewable work.

Decide what reaches production.

From Team, Kai Code prepares code changes and a pull request. Your engineers review and merge, then confirm the fix is live before telling the customer it is resolved.

Explore Kai Code

Verify capture on each platform.

Check supported screenshots, recordings, logs and identity in your SDK. Keep dedicated crash monitoring where your reliability workflow requires it.

Check the whole response.

Ask for a workaround, investigate the issue and review a proposed change. Decide who confirms the fix is live and who replies to the customer.

Preserve your history.

Plan access to existing reports and attachments. Confirm exports, routing and integration behavior before removing an SDK from production.

Partfox connected its customer workflows in 10 days.

Partfox fully integrated Gleap with custom data in 10 days and now uses live chat, AI support, bug reporting, feature requests, product tours, checklists, and surveys.

Maic Fankhauser

Product Manager, Partfox

When is Gleap a good ShakeBugs alternative?

When you want bug reports that turn into fixes, with bug reporting inside a customer support workflow that answers the customer and investigates the cause. Shake fits development and QA teams focused on detailed bug and crash reports. Compare the whole handoff, including how the customer gets help while engineering works.

Does Shake support websites and technical logs?

Yes. Shake documents web reporting, a Chrome extension, and activity history with technical context. Check capture and recording support for the SDK and plan you use.

Does Shake offer AI debugging?

Yes. Shake’s current plan page lists AI debugging and MCP. Gleap offers Kai Support’s investigations and Kai Code for investigation and implementation connected to customer work. Test each tool with the same report and repository context.

How do the costs compare?

Shake is free for one app with three seats; Premium costs $200/month billed annually ($250 monthly) for 5 apps and 25 seats, and Organization $420/month ($520 monthly) for 20 apps and 100 seats, with usage add-ons above 10,000 SDK initializations (USD list prices, checked September 26, 2026). Gleap has published subscriptions from Starter at $29/month billed annually, with unlimited seats, Kai Support’s investigations and Kai Code from Team at $149/month billed annually; AI usage is separate. Compare your actual deployment and workload instead of assuming one product is always cheaper.

How should we pilot a switch?

Choose one app and a representative customer report. Verify customer identity, capture settings, routing, and the engineering handoff. Decide how to retain older issues before removing the existing SDK. Plan the rollout around your applications and configuration, and confirm which historical records can transfer.

How does the customer hear about the fix?

Gleap keeps the conversation attached to the work. Customer follow-up is configurable, and the default asks your team to confirm that the fix is live after merge before drafting a reply. A merged pull request and a deployed fix are different events.

How was this comparison checked?

Gleap publishes this page. Shake’s pricing page, homepage and documentation, including the MCP server, were rechecked on 26 September 2026. Gleap details follow current product and plan evidence. Partfox describes its own experience, not a measured migration from Shake.

Does Gleap replace dedicated crash monitoring?

Gleap is a customer support and feedback platform, not a promise of full crash-monitoring parity. Evaluate stack traces, crash grouping, alerting and retention separately. Keep a dedicated reliability tool when those are core requirements.

What is in-app bug reporting?

In-app bug reporting lets a customer describe an issue inside your product and attach supported technical context. It connects the observed behavior with the person who needs help. Explore in-app bug reporting.

Can AI answer a customer while a bug is being fixed?

An AI support agent can answer from your connected knowledge and involve your team when needed. In Gleap, Kai Support handles that support role while investigation and implementation remain separate work.

Who reviews code produced by Kai Code?

Your engineers review Kai Code’s changes and pull request before merging. Repository permissions and your release process still apply. Explore Kai Code.

How does a bug report become a reviewed fix?

Customer reports supply the problem and evidence for investigation, planning and implementation. Gleap connects that work to human review and customer follow-up. See self-driving development.

Help the customer. Improve the product.

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7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5

on G2

The ShakeBugs alternative.

Meet your AI team.

Kai Support

Kai Copilot

Kai Code

Capture the customer’s experience.

Keep the conversation moving.

Investigate the hard reports.

Give engineering reviewable work.

Pilot with a real report.

Verify capture on each platform.

Check the whole response.

Preserve your history.

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