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SPRING20 Checkout Something went wrong
All Open 12
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Florian Berger
Hi, our invoice shows 20% VAT but we have a VAT ID2m -
Mia Kellerman
Every time I hit Pay now the page just spins18m -
Jonas Weber
Can I export my data as CSV?1h -
Sofia LindqvistSSO login loops back to the start4h -
Tom Alvarez TomorrowInvoice for March6h -
Ade OkaforWebhook fires twice on order.created1d -
Priya RamanLove the new dashboard2d
Invoice shows the wrong VAT
#147118
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai
Thanks, Florian. A teammate will reissue it and follow up here.
Kai transferred ticket to Human.
2:17 PM Handed over to your teamReissue the March invoice without VAT Assign to me
Lukas assigned this ticket to themself.ReplyNote
Reply to Florian…TAB
Details AI agents1
- Assignee
- Not assigned Lukas Boehler
- Team
- Support
- Type
- Inbox
- Status
- Open
- Priority
- Medium
- Due on
- Select due date
- Source
- URL
- app.lumenhq.com/billing
Kai Code
Kai picks up this ticket, fixes it, and reports back.
Fix with Kai Code
Recipients
- User id
- florian_4821
- Name
- Florian Berger
- Company
- Alpenwerk
Survey notifications not showing
#146960
Today
Isabella Berger
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
Kai Resolve
Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.
2:16 PM Working
ReplyNote
Hey Isabella,TAB
Shake vs Gleap at a glance. Gleap connects bug reports to customer support, feedback and, from Team, AI investigation and reviewed code work, with unlimited seats from $149/month billed annually; Shake is bug and crash reporting for mobile apps and websites, free for one app and from $200/month billed annually on Premium (checked September 26, 2026). If crash monitoring is essential, evaluate it separately.
Features
Gleap
Shake
Primary fit
Gleap
Customer support connected to bug reports and product work
Shake
Bug and crash reporting for development and QA
Web reporting
Gleap
Website and web-app SDK reporting
Shake
Web SDK documentation and a Chrome extension
Technical context
Gleap
Supported replay, logs, device details, and customer conversation
Shake
Activity history, logs, device data, and recording options
AI and engineering
Gleap
On Team, Kai Resolve investigation and Kai Code implementation
Shake
AI debugging and MCP connection to coding tools
Customer communication
Gleap
AI support and shared inbox; knowledge base from Team
Shake
Live chat associated with reporting; check the required support scope
Product feedback
Gleap
Feature requests, roadmap, and changelog from Team
Shake
Collect feedback in reports; evaluate the planning workflow you need
Commercial model
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with every Kai agent included; AI usage separate. USD list prices, checked September 30, 2026
Shake
Free for 1 app and 3 seats; Premium $200/month billed annually for 5 apps; Organization $420 for 20 apps (checked September 26, 2026)
Seats
Gleap
Unlimited seats and projects from Team; Starter has 1 seat
Shake
3, 25 or 100 seats by plan; more on Enterprise
What to validate
Gleap
The path from a reported issue to an answer, fix, and follow-up
Shake
Diagnostic capture and integration with your development tools
Compare your actual deployment. Gleap Starter is $29/month billed annually, and Team is $149/month billed annually with the specialist agents; AI usage is separate. Shake has a free plan for one app and three seats, Premium at $200/month and Organization at $420/month billed annually, a startup offer and usage add-ons above 10,000 SDK initializations (USD list prices, checked September 26, 2026). Check your app count, team access, capture needs and retention before choosing.
Meet your AI team.
Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.
Kai Support
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Kai Resolve
Investigates hard tickets
Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.
Kai Code
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Kai PM
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
Investigate the hard reports.
Return findings to the ticket.
From Team, Kai Resolve uses available evidence, authorized tools and code to investigate an issue. Findings stay with the ticket, and confirmed bugs can become coding tasks.
Priya Raman
Exported invoice PDFs are empty since this morning. The preview still shows every line.
Kai Resolve
Thanks, Priya. I'm taking a closer look at this now and will update you here.
10:03 AM Working
3 changed files +84 −12 PR #412
- Notifications.tsx +61−9
- useNotificationSocket.ts +19−3
- Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
Partfox connected its customer workflows in 10 days.
Partfox fully integrated Gleap with custom data in 10 days and now uses live chat, AI support, bug reporting, feature requests, product tours, checklists, and surveys.
Kai Support First level support Kai Resolve Second level support engineer Kai Code Software engineer
Help the customer. Improve the product.