A BugSnag alternative for customer-reported bugs.

Turn reported bugs into fixes. Customers report issues inside your app with screenshots, replay and logs. Gleap connects that report to Kai Support answers, Kai Resolve investigations and a pull request your engineers review.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
From the customer’s report to a fix your engineers review.
Compare workflows
BugSnag vs Gleap at a glance. Gleap starts with the customer's in-app bug report, with screenshots, replay and logs, and the support conversation, from $149/month billed annually with unlimited seats; BugSnag is error, crash and performance monitoring priced by events and spans, from $20/month billed yearly (checked September 25, 2026). Keep dedicated error monitoring where your reliability workflow depends on it.
Features
Gleap
BugSnag
Primary focus
Gleap
AI-native customer support, in-app bug reports and product feedback
BugSnag
Error, crash and performance monitoring for mobile, web and server apps
Where an issue starts
Gleap
A customer reports it inside your app, with the conversation attached
BugSnag
SDKs capture handled and unhandled exceptions automatically
Evidence
Gleap
Supported screenshots, replay, console and network logs, device and customer context
BugSnag
Stack traces, breadcrumbs, threads, device and user data, stability scores
AI and code work
Gleap
From Team, Kai Resolve investigates and Kai Code opens pull requests your engineers review
BugSnag
SmartBear MCP server brings error data into your IDE with fix suggestions
Customer communication
Gleap
Kai Support answers and shared inbox; help center and release updates from Team
BugSnag
Team chat, on-call and two-way issue tracker integrations
Published pricing
USD list prices, checked September 25, 2026. Different products and units; AI usage, add-ons and taxes excluded.
Gleap
Starter: $29/month billed annually, $35 month-to-month; Team: $149/month billed annually, $179 month-to-month; unlimited seats and every Kai agent
BugSnag
Select: starting at $20/month billed yearly ($23 monthly) from 50k events and 1M spans; unlimited users
Wider scope
Gleap
Enterprise: from $999/month billed annually, with SSO, invoice billing and a dedicated CSM
BugSnag
Preferred: from $33/month billed yearly ($39 monthly) for 100k events and 1M spans with 60 days of retention; Enterprise by quote
Best evaluation case
Gleap
A customer report that needs an answer, an investigation and a reviewed fix
BugSnag
A production crash or performance regression your SDK reports on its own
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support). AI usage is billed separately. BugSnag prices by monthly events and spans through a calculator, with Select starting at $20/month and Preferred at $33/month billed yearly, or $23 and $39 monthly (USD list prices, checked September 25, 2026); its free tier covers one user and 7.5K events a month. The products cover different work, so check current pricing and compare the scope you need on each side.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Capture the report in context.

Evidence with the explanation.
Customers mark the issue where it happened. Supported screenshots, replay, console and network logs and device details arrive with their description.
Explore bug reporting

Answer while the fix takes shape.

Kai Support handles the first reply.
Kai Support answers from your knowledge base and brings a teammate in when needed. The customer gets a workaround or a status update without leaving your product.
Explore Kai Support

Investigate with the evidence.

Findings return to the ticket.
From Team, Kai Resolve reads the logs, click trail and your code with read-only access. It returns findings to the ticket and prepares a coding task for confirmed bugs.
Explore Kai Resolve

Open a pull request for review.

Your engineers decide what ships.
From Team, Kai Code plans the change, writes and tests code and opens a pull request linked to the ticket. Review, merge and confirm the release is live before closing the loop.
Explore Kai Code

Tell customers what shipped.

Close the loop on the report.
Publish release notes and reply to the people who reported the bug. The conversation that started the work carries the answer back.
Explore release notes
Subscribe to updates
AI-suggested changelogs

AI-suggested changelogs

Start with a draft from your shipped work. Review, edit, and publish when you’re ready.

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How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed