The Instabug alternative.
Bring support and product together. Connect customer questions, bug reports and feature requests in Gleap. Give your team the context to answer, investigate and build the changes customers need.
Trusted by 4,500+ teams, from startups to global businesses
All Open 12
-
Florian Berger
Hi, our invoice shows 20% VAT but we have a VAT ID2m -
Mia Kellerman
Every time I hit Pay now the page just spins18m -
Jonas Weber
Can I export my data as CSV?1h -
Sofia LindqvistSSO login loops back to the start4h -
Tom Alvarez TomorrowInvoice for March6h -
Ade OkaforWebhook fires twice on order.created1d -
Priya RamanLove the new dashboard2d
Invoice shows the wrong VAT
#147118
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai
Thanks, Florian. A teammate will reissue it and follow up here.
Kai transferred ticket to Human.
2:17 PM Handed over to your teamReissue the March invoice without VAT Assign to me
Lukas assigned this ticket to themself.ReplyNote
Reply to Florian…TAB
Details AI agents1
- Assignee
- Not assigned Lukas Boehler
- Team
- Support
- Type
- Inbox
- Status
- Open
- Priority
- Medium
- Due on
- Select due date
- Source
- URL
- app.lumenhq.com/billing
Kai Code
Kai picks up this ticket, fixes it, and reports back.
Fix with Kai Code
Recipients
- User id
- florian_4821
- Name
- Florian Berger
- Company
- Alpenwerk
SPRING20 Checkout Something went wrong
Survey notifications not showing
#146960
Today
Isabella Berger
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
Kai Resolve
Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.
2:16 PM Working
ReplyNote
Hey Isabella,TAB
Planned3
24
Working hours per teammate
Team time zones
18
Slack thread sync
Keep replies in sync
11
Custom ticket fields
Per-project schema
In progress1
24
Working hours per teammate
Team time zones
27
Bulk CSV export
Tickets and contacts
Released2
24
Working hours per teammate
Team time zones
64
Dark mode
Dashboard and widget
41
SSO with Okta
SAML and SCIM
Instabug (Luciq) vs Gleap at a glance. Gleap connects customer support, in-app bug reports and product feedback in one workspace, from $149/month billed annually with unlimited seats; Instabug is now Luciq, an agentic mobile observability platform priced on daily active users and seats, with no published prices (checked September 26, 2026). Evaluate native crash and performance requirements separately.
Features
Gleap
Luciq, formerly Instabug
Primary focus
Gleap
AI-native customer support, bug reports, and product feedback
Luciq, formerly Instabug
Agentic mobile observability and application quality
Issue evidence
Gleap
Supported screenshots, replay, console/network logs, and customer context
Luciq, formerly Instabug
Crashes, ANRs, performance, logs, and session replay
Mobile frameworks
Gleap
SDKs for iOS, Android, React Native, and Flutter; check capture by platform
Luciq, formerly Instabug
Documents iOS, Android, React Native, and Flutter
AI investigation
Gleap
From Team, Kai Resolve investigates connected customer and technical context
Luciq, formerly Instabug
Companion groups issues and adds debugging context
AI-assisted fixes
Gleap
From Team, Kai Code connects approved customer work to implementation
Luciq, formerly Instabug
Resolve Agent and connected agents can prepare pull requests
Product workflow
Gleap
Shared support inbox on every plan; help center, requests, and roadmap from Team
Luciq, formerly Instabug
Mobile issues, engagement, and sentiment signals
Commercial comparison
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Luciq, formerly Instabug
Daily active users and member seats; request a current quote
Best evaluation case
Gleap
A customer report that needs support, a code change, and a follow-up
Luciq, formerly Instabug
A mobile crash or performance issue with native diagnostic requirements
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually with unlimited seats, projects and every Kai agent; Pro is $299/month and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. Luciq prices by daily active users and seats. Compare a current quote against your diagnostics and support requirements.
Meet your AI team.
Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.
Kai Support
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Kai Resolve
Investigates hard tickets
Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.
Kai Code
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Kai PM
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
Investigate before choosing a fix.
Give difficult tickets a next step.
From Team, Kai Resolve checks available customer and technical context. It returns findings to the ticket and can prepare coding tasks for confirmed bugs.
Priya Raman
Exported invoice PDFs are empty since this morning. The preview still shows every line.
Kai Resolve
Thanks, Priya. I'm taking a closer look at this now and will update you here.
10:03 AM Working
3 changed files +84 −12 PR #412
- Notifications.tsx +61−9
- useNotificationSocket.ts +19−3
- Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
Give requests a direction.
Share what you choose to build.
Connect requests to customers and organize the roadmap. From Team, Kai PM assists with feedback analysis and prioritization; your team decides what belongs in the next release.
Planned3
24
Working hours per teammate
Team time zones
18
Slack thread sync
Keep replies in sync
11
Custom ticket fields
Per-project schema
In progress1
24
Working hours per teammate
Team time zones
27
Bulk CSV export
Tickets and contacts
Released2
24
Working hours per teammate
Team time zones
64
Dark mode
Dashboard and widget
41
SSO with Okta
SAML and SCIM
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Kai Support First level support Kai Resolve Second level support engineer Kai Code Software engineer
Build from the customer’s experience.