Primary focus
Gleap Support, bug reports, feedback AI-native customer support, bug reports, and product feedback
Luciq, formerly Instabug Mobile observability Agentic mobile observability and application quality
Issue evidence
Gleap Screenshots, replay and logs Supported screenshots, replay, console/network logs, and customer context
Luciq, formerly Instabug Crashes, performance and replay Crashes, ANRs, performance, logs, and session replay
Mobile frameworks
Gleap iOS, Android, React Native, Flutter SDKs for iOS, Android, React Native, and Flutter; check capture by platform
Luciq, formerly Instabug iOS, Android, React Native, Flutter Documents iOS, Android, React Native, and Flutter
AI investigation
Gleap Kai Support from Team From Team, Kai Support investigates connected customer and technical context
Luciq, formerly Instabug Companion groups issues Companion groups issues and adds debugging context
AI-assisted fixes
Gleap Kai Code from Team From Team, Kai Code connects approved customer work to implementation
Luciq, formerly Instabug Resolve Agent prepares pull requests Resolve Agent and connected agents can prepare pull requests
Product workflow
Gleap Shared inbox on every plan Shared support inbox on every plan; help center, requests, and roadmap from Team
Luciq, formerly Instabug Issues, engagement and sentiment Mobile issues, engagement, and sentiment signals
Commercial comparison
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Luciq, formerly Instabug Request a current quote Daily active users and member seats; request a current quote
Best evaluation case
Gleap Customer report to code change A customer report that needs support, a code change, and a follow-up
Luciq, formerly Instabug Mobile crash or performance issue A mobile crash or performance issue with native diagnostic requirements