The Instabug alternative.

Mobile bug reports that turn into fixes, and customers who hear back.

Customers report bugs inside your app with replay and logs, Kai Support answers and investigates, and Kai Code opens the pull request your team reviews. Gleap adds the support inbox and feature requests, with published plans and unlimited seats from Team.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

Trusted by 4,500+ teams, from startups to global businesses
From the customer conversation to the next product decision.
Compare workflows
Instabug (Luciq) vs Gleap at a glance. Gleap connects customer support, in-app bug reports and product feedback in one workspace, from $149/month billed annually with unlimited seats; Instabug is now Luciq, an agentic mobile observability platform priced on daily active users and seats, with no published prices (checked September 26, 2026). Evaluate native crash and performance requirements separately.
Compared
Gleap
Luciq, formerly Instabug
Primary focus
Gleap Support, bug reports, feedback AI-native customer support, bug reports, and product feedback
Luciq, formerly Instabug Mobile observability Agentic mobile observability and application quality
Issue evidence
Gleap Screenshots, replay and logs Supported screenshots, replay, console/network logs, and customer context
Luciq, formerly Instabug Crashes, performance and replay Crashes, ANRs, performance, logs, and session replay
Mobile frameworks
Gleap iOS, Android, React Native, Flutter SDKs for iOS, Android, React Native, and Flutter; check capture by platform
Luciq, formerly Instabug iOS, Android, React Native, Flutter Documents iOS, Android, React Native, and Flutter
AI investigation
Gleap Kai Support from Team From Team, Kai Support investigates connected customer and technical context
Luciq, formerly Instabug Companion groups issues Companion groups issues and adds debugging context
AI-assisted fixes
Gleap Kai Code from Team From Team, Kai Code connects approved customer work to implementation
Luciq, formerly Instabug Resolve Agent prepares pull requests Resolve Agent and connected agents can prepare pull requests
Product workflow
Gleap Shared inbox on every plan Shared support inbox on every plan; help center, requests, and roadmap from Team
Luciq, formerly Instabug Issues, engagement and sentiment Mobile issues, engagement, and sentiment signals
Commercial comparison
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Luciq, formerly Instabug Request a current quote Daily active users and member seats; request a current quote
Best evaluation case
Gleap Customer report to code change A customer report that needs support, a code change, and a follow-up
Luciq, formerly Instabug Mobile crash or performance issue A mobile crash or performance issue with native diagnostic requirements
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually with unlimited seats, projects and every Kai agent; Pro is $299/month and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. Luciq prices by daily active users and seats. Compare a current quote against your diagnostics and support requirements.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Start with a helpful answer.

Support across the journey.
Kai Support answers from connected knowledge and involves teammates when needed. Keep questions, workarounds and follow-up in the shared inbox, alongside the customer’s reported issues.
Explore Kai Support
HiHow can we help you today?
Ask me anything…
Report an issueRequest a feature
Meet your new storefrontA fresh look for your next big idea.
›
Home Messages News Roadmap Help

Keep the evidence together.

See what the customer saw.
A customer report can include screenshots, replay, logs and device context. Capture depends on the SDK and configuration, so test the evidence your team needs on each platform.
Explore bug reporting

Investigate before choosing a fix.

Give difficult tickets a next step.
From Team, Kai Support checks available customer and technical context. It returns findings to the ticket and can prepare coding tasks for confirmed bugs.
Explore Kai Support

Build with customer context.

Keep the release in your hands.
From Team, Kai Code prepares a pull request connected to the work. Your engineers review and merge, then confirm the fix is live before following up with the customer.
Explore Kai Code

Give requests a direction.

Share what you choose to build.
Connect requests to customers and organize the roadmap. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships; your team decides what belongs in the next release.
Explore product feedback
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed
Build from the customer’s experience.

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5
on G2