The Jam alternative.

Bug recordings that turn into reviewed fixes, and customers who hear back.

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12 Open

T Tobias Keller now

Kai Support · Checking the logs
M Mia Kellerman 4m

Kai Support · Checking the payment logs
J Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
S Sofia Lindqvist 1h

Kai Support · waiting on Sofia
A Ade Okafor 6m

Kai Code · fixing… · 6 min
T Tom Alvarez 3h

Invoice for April
P Priya Raman 2d

Love the new dashboard

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Customers report bugs inside your web and mobile app with replay and logs, Kai Support investigates, and Kai Code prepares the pull request your engineers review. Gleap adds the customer conversation, with unlimited seats from Team instead of a price per creator.

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app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

13:24:30 Feedback received

13:24:03 cart.items undefined

13:24:02 500 POST /api/orders

13:23:54 pageView

13:23:50 Retrying (2/3)

13:23:43 sessionStarted

13:23:39 User logged in.

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Test one report from capture through investigation, review and reply.

Compare plans

Jam vs Gleap at a glance. Gleap keeps the customer conversation, the in-app bug report, the investigation and, from Team, the pull request together, from $149/month billed annually with unlimited seats; Jam is a bug recorder that feeds your tracker or coding agent, at $14 per creator per month billed yearly (checked September 25, 2026).

Compared

Gleap

Jam

Primary focus

Gleap In-app bug reports In-app bug reports with the customer conversation, investigation and pull request in one workspace

Jam Bug recorder Bug recorder that feeds your tracker, helpdesk or coding agent

Pricing unit

Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

Jam $14 per creator Per creator: Team $14 per month billed yearly, viewers free; Free covers five creators. USD list prices, checked September 25, 2026

Capture

Gleap In-app SDKs with replay Web and mobile SDKs inside your app, with replay and logs

Jam Chrome extension and iOS app Chrome extension, iOS app and Recording Links with console, network and event capture

AI and code

Gleap Kai Code, from Team From Team, Kai Support investigates in the ticket and Kai Code prepares the pull request

Jam AI summaries and MCP AI summaries, and MCP that loads a recording into your coding agent

The recording is the start. Jam records a bug with replay, logs and repro steps, then routes it to the tools you already run. Keep Jam when a light recorder is what your team needs; choose Gleap when the report should arrive with the customer conversation and continue into investigation and code review.

Per creator, or unlimited seats.

USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.

Gleap Team

$149 / month$149 / month$149 / month

Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.

Kai Support and shared inbox

In-app bugs with replay and logs

Roadmap and release updates

Web and mobile SDKs

Start free trial

Support and product work

Jam Team

$14 / creator / month$14 / creator / month$14 / creator / month

Billed yearly, up to 50 creators, unlimited viewers. Free covers five creators.

Chrome extension, iOS app and Recording Links

Console, network and event capture

AI summaries and MCP for your own agents

Linear, Jira, Slack and webhooks

See comparison details

Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support), with AI usage billed separately. Jam Team is $14 per creator per month billed yearly, so ten creators cost $140 a month and 25 creators cost $350. Viewers are free on every Jam plan, and Jam Free covers five creators with monthly limits.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Report from inside your app.

Evidence arrives with the message.

Customers mark the bug in your web or mobile app. Supported screenshots, replay, console and network logs and device context attach to the report, next to the customer’s own words.

Explore bug reporting

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Answer before it becomes a ticket.

Kai handles the known questions.

Kai Support answers from your help center and connected sources, and hands over when a customer needs a person. The conversation stays attached when a question turns out to be a bug.

Explore Kai Support

Investigate with the evidence.

Findings return to the ticket.

From Team, Kai Support investigates the logs, click trail, screenshot and read-only code behind a report. It returns findings to the ticket and can prepare a coding task for a confirmed bug.

Explore Kai Support

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Prepare the pull request.

Your engineers review and merge.

From Team, Kai Code plans the change, writes and tests code and opens a pull request linked to the ticket. Your team reviews and merges, then confirms the fix is live before replying to the customer.

Explore Kai Code

Tell customers what shipped.

Requests through to release.

Collect requests and votes, publish the roadmap and post an update to the voters when your team releases the improvement. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships; your team decides what to build.

Explore product feedback

Working hours per teammate

12 May, #146960

Planned #routing

Now live in Settings.

Compare capture paths.

Jam records through a Chrome extension, an iOS app or a Recording Link. Gleap captures through SDKs inside your web, iOS, Android, React Native and Flutter apps; test the evidence each path returns on your platforms.

Compare the agent handoff.

Jam MCP loads a recording into Cursor, Claude Code or another client you run. Gleap runs Kai Support’s investigation and Kai Code inside the ticket from Team; check permissions, review steps and who replies to the customer.

Plan the transition.

No native Jam importer is assumed. Export the Jams you still need, keep old recording links reachable and run a pilot before replacing a Recording Link in your helpdesk.

How teams use Gleap

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

“An essential part of our development process.”

Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.

Mark Breuß

Founder, MARK.ONE

“We’ve switched from UserSnap to Gleap due to its superior features.”

Airspeed uses Gleap to support various platforms and more than 75,000 users.

Gaylan Greenawalt

Product Manager, Airspeed

Your switching questions, answered. Capture, AI handoff, pricing and migration.

Why choose Gleap as a Jam alternative?

Bug reports turn into reviewed fixes, and the report stays with the customer conversation, the investigation and the pull request. Customers report from inside your app, Kai Support answers known questions, and from Team Kai Support's investigations and Kai Code carry confirmed bugs toward a reviewed fix. Jam fits teams that want a light recorder feeding tools they already run.

What does Jam do well?

Jam records a bug quickly with the technical context a developer needs. Its Chrome extension, iOS app and Recording Links capture screen video, console logs, network requests and user events, Jam AI drafts a title, summary and repro steps, and MCP loads the recording into your coding agent. A Free plan covers five creators. See jam.dev.

Can customers record a bug without installing Jam?

Yes. Jam Recording Links let anyone with the link record in Chrome, Edge, Firefox or Safari without an extension or account; console and network capture needs Jam’s scripts on your domain. Gleap collects the report through its SDK inside your app, with the conversation attached. Test both paths with a real customer issue.

Does Jam connect to AI coding agents?

Yes. Jam MCP loads a recording’s video, events, logs and network requests into Claude Code, Cursor, VS Code, Windsurf, ChatGPT or Codex, using your existing Jam permissions. Gleap brings Kai Support’s investigation and Kai Code into the support ticket from Team. Compare who directs the work, who reviews the code and who follows up with the customer.

Is Gleap cheaper than Jam?

It depends on how many creators you pay for. Jam Team is $14 per creator per month billed yearly: ten creators cost $1,680 a year and 25 creators cost $4,200. Gleap Team is $1,788 a year billed annually with unlimited seats, so the base subscriptions cross at eleven creators (11 × $14 × 12 = $1,848). Jam viewers are free, its Free plan covers five creators, and features, AI usage, add-ons and taxes differ. USD list prices, checked September 25, 2026; see Jam pricing and Gleap plans.

Which Gleap plan includes investigations and Kai Code?

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code, with unlimited seats. Starter includes Kai Support and in-app bug reports for one seat. AI usage is billed separately on every plan.

What does switching from Jam involve?

Plan it as a pilot, not a bulk import. No native Jam importer is assumed, so export the Jams you still need and keep old recording links reachable. Install the Gleap SDK on one platform, verify customer identification, capture settings, privacy controls and routing, then replace the Recording Link in your helpdesk when the team is ready. Review the Gleap Trust Center for security details before rollout.

How was this comparison checked?

Gleap publishes this page. Jam’s pricing page was rechecked on 25 September 2026; its homepage, Recording Links documentation and MCP documentation were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a measured comparison with Jam.

What is in-app bug reporting?

In-app bug reporting lets customers describe a problem from inside the product and attach supported technical evidence such as screenshots, replay and logs. It keeps the observed behavior and the customer who reported it together. Explore in-app bug reporting and session replay.

Can Gleap collect reports from mobile apps?

Yes. Gleap provides iOS, Android, React Native and Flutter SDKs as well as web. Capture varies by platform and configuration, so verify the evidence your investigation needs. Jam offers a Chrome extension and an iOS app; check its coverage for the platforms you support.

How does Kai Support’s investigation differ from debugging a Jam with MCP?

From Team, Kai Support investigates inside the ticket rather than in a separate coding client. It reads the logs, click trail, screenshots and read-only code, returns findings to the ticket and can prepare a coding task for a confirmed bug. An investigation is not a fix; your engineers review the resulting pull request. Explore Kai Support.

How does a bug report become a reviewed fix?

A customer’s report supplies the need and the evidence. Gleap connects it to investigation, a pull request your engineers review and the release note, with your team deciding at each step. Explore self-driving development.

Turn the recording into the fix.