The Jam alternative.

From recording to reviewed fix. Customers report bugs inside your web and mobile app, with replay, logs and the conversation attached. From Team, Kai Resolve investigates hard tickets and Kai Code prepares the pull request for confirmed bugs; your engineers review what ships.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
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13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
Test one report from capture through investigation, review and reply.
Compare plans
Jam vs Gleap at a glance. Gleap keeps the customer conversation, the in-app bug report, the investigation and, from Team, the pull request together, from $149/month billed annually with unlimited seats; Jam is a bug recorder that feeds your tracker or coding agent, at $14 per creator per month billed yearly (checked September 25, 2026).
Features
Gleap
Jam
Primary focus
Gleap
In-app bug reports with the customer conversation, investigation and pull request in one workspace
Jam
Bug recorder that feeds your tracker, helpdesk or coding agent
Pricing unit
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Jam
Per creator: Team $14 per month billed yearly, viewers free; Free covers five creators. USD list prices, checked September 25, 2026
Capture
Gleap
Web and mobile SDKs inside your app, with replay and logs
Jam
Chrome extension, iOS app and Recording Links with console, network and event capture
AI and code
Gleap
From Team, Kai Resolve investigates in the ticket and Kai Code prepares the pull request
Jam
AI summaries, and MCP that loads a recording into your coding agent
The recording is the start. Jam records a bug with replay, logs and repro steps, then routes it to the tools you already run. Keep Jam when a light recorder is what your team needs; choose Gleap when the report should arrive with the customer conversation and continue into investigation and code review.
Per creator, or unlimited seats.
USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.
Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Kai Support and shared inbox
In-app bugs with replay and logs
Roadmap and release updates
Web and mobile SDKs
Start free trial
Support and product work
Jam Team
$14 / creator / month$14 / creator / month$14 / creator / month
Billed yearly, up to 50 creators, unlimited viewers. Free covers five creators.
Chrome extension, iOS app and Recording Links
Console, network and event capture
AI summaries and MCP for your own agents
Linear, Jira, Slack and webhooks
See comparison details
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support), with AI usage billed separately. Jam Team is $14 per creator per month billed yearly, so ten creators cost $140 a month and 25 creators cost $350. Viewers are free on every Jam plan, and Jam Free covers five creators with monthly limits.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Report from inside your app.

Evidence arrives with the message.
Customers mark the bug in your web or mobile app. Supported screenshots, replay, console and network logs and device context attach to the report, next to the customer’s own words.
Explore bug reporting

Answer before it becomes a ticket.

Kai Support handles the known questions.
Kai Support answers from your help center and connected sources, and hands over when a customer needs a person. The conversation stays attached when a question turns out to be a bug.
Explore Kai Support

Investigate with the evidence.

Findings return to the ticket.
From Team, Kai Resolve reads the logs, click trail, screenshot and read-only code behind a report. It returns findings to the ticket and can prepare a coding task for a confirmed bug.
Explore Kai Resolve

Prepare the pull request.

Your engineers review and merge.
From Team, Kai Code plans the change, writes and tests code and opens a pull request linked to the ticket. Your team reviews and merges, then confirms the fix is live before replying to the customer.
Explore Kai Code

Tell customers what shipped.

Requests through to release.
Collect requests and votes, publish the roadmap and post an update to the voters when your team releases the improvement. From Team, Kai PM finds duplicates and scores requests; your team decides what to build.
Explore product feedback
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed
Your switching questions, answered. Capture, AI handoff, pricing and migration.