The Jam alternative.

From recording to reviewed fix. Customers report bugs inside your web and mobile app, with replay, logs and the conversation attached. Kai Resolve investigates hard tickets, Kai Code prepares the pull request for confirmed bugs and your engineers review what ships.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
Survey notifications not showing
#146960
Today
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
Kai Resolve2:21 PM
Thanks for the details. The team will take a deeper look at this. You can follow the conversation here.
ReplyNoteAsk Kai Copilot
Hey Isabella,TAB
Send
Kai Code picked up this ticket GleapSDK/Desktop
  1. Planning · reading the ticket and src/drawer
  2. 10:44
    Plan proposed
    Listen for new notifications.
  3. 10:46
    Plan approved by Lukas
  4. Working · editing src/drawer/Notifications.tsx
  5. 11:07
  6. 14:03
  7. 14:05
    Customer notified reply sent to Rami
Test one report from capture through investigation, review and reply.
Compare plans
The recording is the start. Jam records a bug with replay, logs and repro steps, then routes it to your tracker, helpdesk or coding agent. Gleap keeps the customer conversation, the report, the investigation and the pull request in one workspace. Jam still fits teams that want a light recorder feeding tools they already run.
Per creator, or unlimited seats.
USD, monthly equivalent, billed annually. AI usage, add-ons and taxes excluded; features differ.
Gleap Team
$149 / month
Unlimited seats and projects. Pro adds Resolve, Code and PM.
Kai support and shared inbox
In-app bugs with replay and logs
Roadmap and release updates
Web and mobile SDKs
Start 14-day free trial
Support and product work
Jam Team
$14 / creator / month
Billed yearly, up to 50 creators, unlimited viewers. Free covers five creators.
Chrome extension, iOS app and Recording Links
Console, network and event capture
AI summaries and MCP for your own agents
Linear, Jira, Slack and webhooks
See comparison details
Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats; Pro is $299/month annually and includes Resolve, Code and PM, with AI usage billed separately. Jam Team is $14 per creator per month billed yearly, so ten creators cost $140 a month and 25 creators cost $350. Viewers are free on every Jam plan, and Jam Free covers five creators with monthly limits.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Report from inside your app.

Evidence arrives with the message.
Customers mark the bug in your web or mobile app. Supported screenshots, replay, console and network logs and device context attach to the report, next to the customer’s own words.
Explore bug reporting
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
KaiOur bot will reply instantly
Kai
Hey 👋! I'm here to assist you. How can I help you?
a few seconds ago
How do I invite a teammate?
Kai
Thinking…
AIjust nowWas this helpful?
Can a teammate help me?
Kai
I'll bring in the team.
LukasLukas
Hi, I'm Lukas. Happy to help!
just now
Write a reply…

Answer before it becomes a ticket.

Kai handles the known questions.
Kai answers from your help center and connected sources, and hands over when a customer needs a person. The conversation stays attached when a question turns out to be a bug.
Explore Kai

Investigate with the evidence.

Findings return to the ticket.
Kai Resolve reads the replay, logs and read-only code behind a report. It returns findings to the ticket and can start a coding task for a confirmed bug.
Explore Kai Resolve
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
3 changed files +84 −12 PR #412
  • Notifications.tsx +61−9
  • useNotificationSocket.ts +19−3
  • Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

Prepare the pull request.

Your engineers review and merge.
Kai Code plans the change, writes and tests code and opens a pull request linked to the ticket. Your team reviews, merges and verifies the fix before replying to the customer.
Explore Kai Code

Tell customers what shipped.

Requests through to release.
Collect requests and votes, publish the roadmap and notify subscribers when the improvement is live. Kai PM finds duplicates and scores requests; your team decides what to build.
Explore product feedback
24
Working hours per teammate
12 May, #146960
Planned #routing
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Your switching questions, answered. Capture, AI handoff, pricing and migration.
Turn the recording into the fix.
4.6/5
on G2