A Devin alternative for fixing what customers report.

Start the fix from the customer ticket. From Team, Kai Resolve investigates a support ticket with its logs, screenshots and read-only code access. Kai Code writes and tests the change and opens a pull request for your engineers to review.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
From the customer ticket to a reviewed pull request.
Compare workflows
Devin vs Gleap at a glance. Kai Code, part of Gleap Team at $149/month billed annually, starts from customer tickets and approved requests and opens pull requests your engineers review; Devin is a general-purpose AI software engineer, from $20/month on Pro and $80/month plus $40 per seat on Teams (checked September 25, 2026).
Features
Gleap
Devin
Primary focus
Gleap
Customer support and feedback platform with coding agents for customer-reported work
Devin
General-purpose AI software engineer for engineering teams
Starting material
Gleap
Customer tickets, bug reports and approved requests with session evidence
Devin
Prompts, engineering tickets, Slack, CI, incident and scheduled triggers
Investigation
Gleap
Kai Resolve reads logs, the click trail, screenshots and code with read-only access before any change
Devin
Sessions and auto-triage diagnose issues and tag code owners
Code work
Gleap
Kai Code plans, writes and tests code, then opens a pull request
Devin
Sessions write code, run tests and open pull requests; parallel agents for large tasks
Where work runs
Gleap
Kai Code Cloud, Kai Code Bridge on your machine, or deep links to Claude Code, Codex and Cursor
Devin
Devin Cloud and Devin Desktop; VPC deployment on Enterprise
Review and release
Gleap
Engineers review and merge; a session preview can run the change before merge
Devin
Devin Review organizes and explains the diff; your engineers merge and release
Customer follow-up
Gleap
A teammate confirms the live fix, then the customer reply follows your settings
Devin
Handled in your own support tools
Commercial comparison
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Devin
Pro $20, Max $200, Teams $80 plus $40 per full seat, monthly; Enterprise in ACUs by quote
Price the scope you need. Gleap Team is $149/month billed annually, or $179 month-to-month, with unlimited seats and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is billed separately. Devin lists Pro at $20, Max at $200 and Teams at $80 per month plus $40 per full seat, billed monthly with usage quotas and on-demand credits; Enterprise is priced in ACUs by quote. Compare the work each plan covers, not the headline number.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Start with the evidence.

Console, network and session context.
A customer report can carry screenshots, session replay, console and network logs and device context, depending on the SDK and configuration. From Team, Kai Resolve and Kai Code start from that ticket, its logs and the customer’s description.
Explore bug reporting
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.

Investigate before writing code.

Findings first, then a coding task.
From Team, Kai Resolve checks the logs, click trail and code with read-only access and returns findings to the ticket. For confirmed bugs it creates a coding task that a teammate picks up.
Explore Kai Resolve

Review the diff, not a summary.

Changed files stay with the ticket.
From Team, Kai Code plans the change, writes and tests the code and opens a pull request linked to the customer conversation. Your engineers review, merge and release.
Explore Kai Code

Keep the tools you use.

Claude Code, Codex or Cursor.
From Team, open the ticket in Claude Code, Codex or Cursor with a deep link; MCP reports status and pull requests back to Gleap. Kai Code Bridge runs Kai Code on your own machine with your existing subscription.
See the connected workflow

Confirm the fix is live.

Then the customer hears back.
By default a teammate confirms that the merged fix is live before the customer reply goes out. Choose a delayed automatic message or a personal reply instead.
Explore self-driving development
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed