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Survey notifications not showing
#146960
Today
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
Kai Resolve2:21 PM
Thanks for the details. The team will take a deeper look at this. You can follow the conversation here.
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Hey Isabella,TAB
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Kai Code picked up this ticket GleapSDK/Desktop
  1. Planning · reading the ticket and src/drawer
  2. 10:44
    Plan proposed
    Listen for new notifications.
  3. 10:46
    Plan approved by Lukas
  4. Working · editing src/drawer/Notifications.tsx
  5. 11:07
  6. 14:03
  7. 14:05
    Customer notified reply sent to Rami
Starting preview
Installing dependencies…
Desktop — Web app
localhost:4200 · running on Lukas’s MacBook Pro · PR #412
Open
Verifying…
0 of 5 checks · recording
Run 6
Checks 0/5
  • Open the notifications drawer
  • Push a notification while open
  • New item appears live
  • Unread count increments
  • Works on mobile Safari
Recording 0:42 · 3 screenshots
Recording
0:42
Drawer open New item Mobile
From the customer ticket to a reviewed pull request.
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13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code

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Kai Code plans the change, writes and tests the code and opens a pull request linked to the customer conversation. Your engineers review, merge and release.
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3 changed files +84 −12 PR #412
  • Notifications.tsx +61−9
  • useNotificationSocket.ts +19−3
  • Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

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Fix merged. Is it live?
Confirm before Rami hears back.
#412GleapSDK/Desktop
Not fixed Confirm & reply
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Start the fix from the ticket.
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