A Devin alternative for fixing what customers report.

Customer bug reports that turn into reviewed pull requests.

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12 Open

I Isabella Rossi 14m

Survey alerts not showing
M Mia Kellerman 4m

Kai Support · Checking the payment logs
J Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
S Sofia Lindqvist 1h

Kai Support · waiting on Sofia
A Ade Okafor 6m

Kai Code · fixing… · 6 min
T Tom Alvarez 3h

Invoice for April
P Priya Raman 2d

Love the new dashboard

Survey alerts not showing

Today

Survey alerts never arrive for visitors who are not logged in. Chat alerts work fine.14m

Thanks, Isabella. We can reproduce it and will update you here once it is fixed.Lukas Boehler · Seen · 11m

now Coding

Reply Use ⌘K for shortcuts

Kai Support investigates the ticket with logs, screenshots and read-only code access, and Kai Code writes and tests the change and opens a pull request your engineers review. Devin is a general-purpose AI engineer; Gleap starts from the customer’s ticket and ends with the reply.

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Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Starting preview

Installing dependencies…

Stop

app · web

web-app-k7m2q4xa.gleap-preview.dev · Emma’s Mac

Open

From the customer ticket to a reviewed pull request.

Compare workflows

Devin vs Gleap at a glance. Kai Code, part of Gleap Team at $149/month billed annually, starts from customer tickets and approved requests and opens pull requests your engineers review; Devin is a general-purpose AI software engineer, from $20/month on Pro and $80/month plus $40 per seat on Teams (checked September 25, 2026).

Compared

Gleap

Devin

Primary focus

Gleap Support with coding agents Customer support and feedback platform with coding agents for customer-reported work

Devin General-purpose AI software engineer General-purpose AI software engineer for engineering teams

Starting material

Gleap Tickets and bug reports Customer tickets, bug reports and approved requests with session evidence

Devin Prompts, tickets, Slack, CI Prompts, engineering tickets, Slack, CI, incident and scheduled triggers

Investigation

Gleap Read-only investigation from Team From Team, Kai Support reads logs, the click trail, screenshots and code with read-only access before any change

Devin Auto-triage diagnoses issues Sessions and auto-triage diagnose issues and tag code owners

Code work

Gleap Kai Code opens pull requests Kai Code plans, writes and tests code, then opens a pull request

Devin Code, tests, pull requests Sessions write code, run tests and open pull requests; parallel agents for large tasks

Where work runs

Gleap Kai Code Cloud or Bridge Kai Code Cloud, Kai Code Bridge on your machine, or deep links to Claude Code, Codex and Cursor

Devin Devin Cloud and Desktop Devin Cloud and Devin Desktop; VPC deployment on Enterprise

Review and release

Gleap Engineers review and merge Engineers review and merge; a session preview can run the change before merge

Devin Devin Review, engineers merge Devin Review organizes and explains the diff; your engineers merge and release

Customer follow-up

Gleap Reply after a confirmed fix A teammate confirms the live fix, then the customer reply follows your settings

Devin In your support tools Handled in your own support tools

Commercial comparison

Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support's investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

Devin From $20 monthly Pro $20, Max $200, Teams $80 plus $40 per full seat, monthly; Enterprise in ACUs by quote

Price the scope you need. Gleap Team is $149/month billed annually, or $179 month-to-month, with unlimited seats and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is billed separately. Devin lists Pro at $20, Max at $200 and Teams at $80 per month plus $40 per full seat, billed monthly with usage quotas and on-demand credits; Enterprise is priced in ACUs by quote. Compare the work each plan covers, not the headline number.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Start with the evidence.

Console, network and session data.

A customer report can carry screenshots, session replay, console and network logs and device context, depending on the SDK and configuration. From Team, Kai Support and Kai Code start from that ticket, its logs and the customer’s description.

Explore bug reporting

13:24:30 Feedback received

13:24:03 cart.items undefined

13:24:02 500 POST /api/orders

13:23:54 pageView

13:23:50 Retrying (2/3)

13:23:43 sessionStarted

13:23:39 User logged in.

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

Investigate before writing code.

Findings first, then a coding task.

From Team, Kai Support checks the logs, click trail and code with read-only access and returns findings to the ticket. For confirmed bugs it creates a coding task that Kai Code starts on its own when you allow it, or a teammate picks up.

Explore Kai Support

Review the diff, not a summary.

Changed files stay with the ticket.

From Team, Kai Code plans the change, writes and tests the code and opens a pull request linked to the customer conversation. Your engineers review, merge and release.

Explore Kai Code

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Keep the tools you use.

Claude Code, Codex or Cursor.

From Team, open the ticket in Claude Code, Codex or Cursor with a deep link; MCP reports status and pull requests back to Gleap. Kai Code Bridge runs Kai Code on your own machine with your existing subscription.

See the connected workflow

Confirm the fix is live.

Then the customer hears back.

By default a teammate confirms that the merged fix is live before the customer reply goes out. Choose a delayed automatic message or a personal reply instead.

Explore self-driving development

PDF invoices are blank.11:02 AM

2:58 PM Merged

Hi Priya, the fix is live.Sent · 3:09 PM

Pilot a customer-reported bug.

Pick a ticket with replay and logs. Run it from investigation to pull request in Gleap and measure the review effort your engineers spend.

Scope general engineering separately.

Migrations, large refactors, CI repair and incident response are Devin's documented scope. Gleap does not claim that scope; test it on its own.

Plan access, not migration.

No native Devin importer is assumed; past Devin sessions stay where they are. Connect the repository, set read-only access for Kai Support and decide where Kai Code runs.

How teams use Gleap

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

“An essential part of our development process.”

Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.

Mark Breuß

Founder, MARK.ONE

“We’ve switched from UserSnap to Gleap due to its superior features.”

Airspeed uses Gleap to support various platforms and more than 75,000 users.

Gaylan Greenawalt

Product Manager, Airspeed

Why choose Gleap as a Devin alternative?

Customer bug reports turn into reviewed pull requests: coding work starts from customer tickets and approved requests, with investigation first. Kai Code runs inside the support and feedback platform, so the customer conversation, evidence, code change and follow-up stay connected. Devin fits teams that want a general-purpose engineer for repository-wide work.

What does Devin do well?

Devin is a general-purpose AI software engineer for migrations, refactors, incident response, code review and scheduled chores. Its documentation describes parallel sessions for large migrations, Devin Review, DeepWiki documentation and integrations with Slack, Linear, Jira, GitHub, GitLab, PagerDuty and, through its MCP marketplace, Datadog and Sentry. Keep Devin in the evaluation when that scope is the main need.

Can Devin start from customer bug reports?

Yes. Devin automations can start sessions from Pylon customer bug tickets, Slack messages, Linear and Jira issues, CI events and schedules, and auto-triage diagnoses Slack bug reports and tags code owners. The difference is where the ticket lives and what arrives with it: in Gleap the report brings session replay, logs and the customer conversation, and Kai Support investigates before code changes.

How is Devin priced today?

Devin's self-serve plan documentation lists Free, Pro at $20 per month, Max at $200 per month and Teams from $80 per month plus $40 per month per full seat, with flex seats free, daily or weekly usage quotas and on-demand credits beyond them. Enterprise is billed in Agent Compute Units at the rate in the order form. The Pro, Max and Teams prices were rechecked on devin.ai/pricing on September 25, 2026; extra usage, seats and model choice change the total.

Which Gleap plan includes Kai Code and ticket investigation?

Team, Pro and Enterprise include Kai Support's investigations and Kai Code; Team is $149 per month billed annually or $179 month-to-month, with unlimited seats and projects. Starter covers live chat, bug reports and Kai Support for one seat. Cloud AI usage is billed separately, and Kai Code Bridge can use your existing Claude Code, Codex or Cursor subscription.

Does Kai Code cover migrations and refactors like Devin?

No parity is claimed for arbitrary engineering tasks. Kai Code is built for work that starts from a customer ticket, a confirmed bug or an approved request, and it can also take an implementation brief you write. Evaluate repository-wide migrations, legacy modernization and incident automation with a tool built for that scope. See what Kai Code does.

Where does Kai Code run?

In Kai Code Cloud, on your own machine through Kai Code Bridge, or in Claude Code, Codex or Cursor through a deep link. Bridge uses your existing Claude Code, Codex or Cursor subscription; deep links report status and pull requests back to the ticket through MCP. Devin runs in Devin Cloud or Devin Desktop, with VPC deployment on Enterprise.

Does a pull request mean the customer's bug is fixed?

No. Your engineers review the diff, merge and release; when previews are set up for the repository, a session preview can run the change first. By default a teammate confirms the merged fix is live before the customer reply proceeds. An investigation is not a fix and a pull request is not a release.

What does switching involve?

There is no data migration in the usual sense, and no native Devin importer is assumed. Connect your repository, install the Gleap SDK where customers report issues, set read-only code access for Kai Support and choose where Kai Code runs. Pilot one real ticket end to end before changing your team's workflow; past Devin sessions and DeepWiki content stay in Devin.

How was this comparison checked?

Gleap publishes this comparison. Devin's self-serve and Enterprise billing, usage, deployment, advanced capabilities, Devin Review, integrations, automations and auto-triage documentation was checked on 15 September 2026, and the devin.ai pricing page was rechecked on 25 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a controlled comparison with Devin.

How does Gleap handle repository access and security?

Kai Support reads code with read-only access, and Kai Code opens pull requests that your engineers merge; nothing deploys without your review. Review the Gleap Trust Center for security documentation, and choose Kai Code Bridge if code should run on your own machine. Devin Enterprise documents a customer-dedicated single-tenant VPC deployment; check its current compliance documentation and compare both against your requirements.

What is self-driving development?

Self-driving development is a workflow where customer signals become investigation, planning, reviewed code and release communication, with the team deciding at each step. Gleap connects those steps through Kai Support, Kai Copilot and Kai Code. Explore self-driving development.

Start the fix from the ticket.

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