The Mixpanel alternative.

From customer reports to shipped fixes. Customers report bugs and requests inside your app with replay and logs attached, Kai answers the known questions, Kai Resolve investigates the hard tickets and your engineers review the fix before it ships.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
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24
Working hours per teammate
12 May, #146960
Planned #routing
Survey notifications not showing
#146960
Today
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
Kai Resolve2:21 PM
Thanks for the details. The team will take a deeper look at this. You can follow the conversation here.
ReplyNoteAsk Kai Copilot
Hey Isabella,TAB
Send
Test one customer report from capture through investigation, review and reply.
Compare workflows
Keep Mixpanel for the charts. Mixpanel is product analytics: funnels, retention, flows, session replay, experiments and an agent that answers questions about your data. Gleap is where customers report bugs and requests, where your team answers and where confirmed bugs become reviewed fixes. Choose Gleap when the question is what customers report and what you ship about it.
Features
Gleap
Mixpanel
Primary focus
Gleap
Customer-reported bugs, feedback and support, with agents that act on them
Mixpanel
Product analytics: funnels, retention, flows, segmentation and experiments
Starting material
Gleap
A report, survey answer or request from a customer inside your app
Mixpanel
Tracked events from your SDKs, servers and data warehouse
Session replay
Gleap
Attached to the customer’s bug report with console and network logs
Mixpanel
Replays with heatmaps and console logs; network capture is optional; allowance by plan
AI
Gleap
Kai answers customers, Kai Resolve investigates, Kai Code opens pull requests for review
Mixpanel
Mixpanel Agent answers data questions in Slack and MCP clients such as Claude, ChatGPT and Cursor
Feedback workflow
Gleap
Surveys, feature requests, public roadmap and release notes
Mixpanel
Experiments and feature flags, included on Free and Growth
Support workflow
Gleap
Shared inbox, help center and Kai on every plan
Mixpanel
Analytics platform; customer conversations stay in your support tool
Commercial comparison
Gleap
Team $149/month annually with unlimited seats; Pro $299 adds Resolve, Code and PM; AI usage separate
Mixpanel
Free up to 1M events a month with unlimited seats; Growth starts at $0 with volume pricing; Enterprise by quote
Best evaluation case
Gleap
A customer bug report that needs a reply, an investigation and a reviewed fix
Mixpanel
A funnel or retention question across millions of events
Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects. Pro is $299/month annually and includes Resolve, Code and PM; AI usage is billed separately. Mixpanel Free covers up to 1M events a month with unlimited seats, Growth starts at $0 with the first 1M events free and volume pricing above that, and Enterprise is quoted. The two products price different things, so compare your event estimate against the support and feedback scope you need.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Report from inside your app.

Replay and logs arrive with it.
Customers mark the bug in your web or mobile app. Supported screenshots, session replay, console and network logs and device context attach to the report, next to the customer’s own words.
Explore bug reporting
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
Survey response

“Let us set working hours for each teammate.”

24
Team working hoursPlanned

Ask while they are in the flow.

A survey answer gets a next step.
Run NPS, rating and question surveys inside the product. A response can become a feature request or a conversation, so a low score gets a reply and a decision, not only a data point.
Explore surveys

Investigate the hard tickets.

Findings return to the ticket.
Kai Resolve reads the replay, logs and read-only code behind a report. It returns findings to the ticket and can start a coding task for a confirmed bug.
Explore Kai Resolve
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
3 changed files +84 −12 PR #412
  • Notifications.tsx +61−9
  • useNotificationSocket.ts +19−3
  • Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

Prepare the pull request.

Your engineers review and merge.
Kai Code plans the change, writes and tests code and opens a pull request linked to the ticket. Your team reviews, merges and verifies the fix before replying to the customer.
Explore Kai Code

Tell customers what shipped.

Requests through to release.
Collect requests and votes, publish the roadmap and notify subscribers when the improvement is live. Kai PM finds duplicates and scores requests; your team decides what to build.
Explore product feedback
24
Working hours per teammate
12 May, #146960
Planned #routing
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Your evaluation questions, answered. Fit, replay, AI, pricing and what a pilot involves.
Ship what your customers report.
4.6/5
on G2