A Mixpanel alternative for what customers report.

Customer reports that turn into shipped fixes.

Compare workflows Start free trial

All

12 Open

T Tobias Keller now

Kai Support · Checking the logs
M Mia Kellerman 4m

Kai Support · Checking the payment logs
J Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
S Sofia Lindqvist 1h

Kai Support · waiting on Sofia
A Ade Okafor 6m

Kai Code · fixing… · 6 min
T Tom Alvarez 3h

Invoice for April
P Priya Raman 2d

Love the new dashboard

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Customers report bugs and requests inside your app with replay and logs, Kai Support answers and investigates, and your engineers review the fix. Keep Mixpanel for analytics; Gleap adds the customer’s own report, the conversation and the fix.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

Trusted by 4,500+ teams, from startups to global businesses

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Would you recommend Acme?

012345678910

0 - Not likely10 - Very likely

Submit

Working hours per teammate

12 May, #146960

Planned #routing

Now live in Settings.

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Test one customer report from capture through investigation, review and reply.

Compare workflows

Mixpanel vs Gleap at a glance. Gleap is where customers report bugs and requests inside your app, where your team answers and where confirmed bugs become reviewed fixes, from $149/month billed annually with unlimited seats; Mixpanel is product analytics for events, funnels and retention, free up to 1M events a month with unlimited seats (checked September 26, 2026).

Compared

Gleap

Mixpanel

Overview

Best for

Gleap Software teams Software teams acting on what customers report: bugs, requests and questions

Mixpanel Product teams Product teams analyzing events, funnels and retention

Price

Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

Mixpanel Free up to 1M events Free up to 1M events a month; Growth from $0 with volume pricing; Enterprise by quote. Checked September 26, 2026

Seats

Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat

Mixpanel Unlimited on every plan Unlimited seats on every plan

Features

Starting material

Gleap Customer reports and requests A report, survey answer or request from a customer inside your app

Mixpanel Tracked events Tracked events from your SDKs, servers and data warehouse

Session replay

Gleap Attached to bug reports Attached to the customer’s bug report with console and network logs

Mixpanel Replays on every plan Replays on every plan; console logs and optional network capture on the web SDK; 30-day retention

Gleap Kai Support on every plan Kai Support answers customers on every plan; from Team, it investigates hard tickets and Kai Code opens pull requests for review

Mixpanel Mixpanel Agent and MCP Mixpanel Agent answers data questions inside Mixpanel; an MCP server connects Claude, ChatGPT, Cursor and Slack

Bug reporting

Gleap In-app reports with logs In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team

Mixpanel No end-user bug reports No end-user bug reports; teams watch replays of tracked sessions

Feedback and roadmap

Gleap Surveys and roadmap from Team Surveys, feature requests, a public roadmap and release notes from Team

Mixpanel No feedback board Experiments and feature flags on Free and Growth; no feedback board

Support workflow

Gleap Shared inbox from Team Kai Support on every plan; shared inbox with unlimited seats and help center from Team

Mixpanel Stays in your support tool Analytics platform; customer conversations stay in your support tool

Evaluation

Moving over

Gleap Keep Mixpanel, add Gleap Keep Mixpanel for analytics and add the Gleap SDK for reports and support

Mixpanel CSV and API exports CSV exports, a raw event export API and data pipelines

Best evaluation case

Gleap Customer bug report A customer bug report that needs a reply, an investigation and a reviewed fix

Mixpanel Funnel or retention question A funnel or retention question across millions of events

Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly). Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is billed separately. Mixpanel Free covers up to 1M events a month with unlimited seats, Growth starts at $0 with the first 1M events free and volume pricing above that, and Enterprise is quoted. The two products price different things, so compare your event estimate against the support and feedback scope you need.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Report from inside your app.

Replay and logs arrive with it.

Customers mark the bug in your web or mobile app. Supported screenshots, session replay, console and network logs and device context attach to the report, next to the customer’s own words.

Explore bug reporting

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Survey response

“Set working hours per teammate.”

Linked to feature request

Team working hoursPlanned

Ask while they are in the flow.

A survey answer gets a next step.

Run NPS, rating and question surveys inside the product. A response can become a feature request or a conversation, so a low score gets a reply and a decision, not only a data point.

Explore surveys

Investigate the hard tickets.

Findings return to the ticket.

From Team, Kai Support investigates the logs, click trail, screenshot and read-only code behind a report. It returns findings to the ticket and can prepare a coding task for a confirmed bug.

Explore Kai Support

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Prepare the pull request.

Your engineers review and merge.

From Team, Kai Code plans the change, writes and tests code and opens a pull request linked to the ticket. Your team reviews and merges, then confirms the fix is live before replying to the customer.

Explore Kai Code

Tell customers what shipped.

Requests through to release.

Collect requests and votes, publish the roadmap and post an update to the voters when your team releases the improvement. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships; your team decides what to build.

Explore product feedback

Working hours per teammate

12 May, #146960

Planned #routing

Now live in Settings.

Keep the analytics you rely on.

Funnels, retention, flows and experiments stay in Mixpanel. Gleap does not replace event analytics; evaluate it on the reports, feedback and support work Mixpanel does not cover.

Test one report end to end.

Install the Gleap SDK on one platform, have a customer report a bug, check the replay and logs, and let Kai Support investigate during a 7-day free trial of Team. Confirm who reviews the fix and who replies.

Plan the data, not a migration.

No native Mixpanel importer is assumed and there is nothing to move: Mixpanel keeps your event history. Decide which user properties identify customers in Gleap and which events you still send to Mixpanel.

How teams use Gleap

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

“An essential part of our development process.”

Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.

Mark Breuß

Founder, MARK.ONE

“We’ve switched from UserSnap to Gleap due to its superior features.”

Airspeed uses Gleap to support various platforms and more than 75,000 users.

Gaylan Greenawalt

Product Manager, Airspeed

Your evaluation questions, answered. Fit, replay, AI, pricing and what a pilot involves.

Why choose Gleap as a Mixpanel alternative?

Choose Gleap when you want what customers report to turn into shipped fixes. Customers report bugs and requests from inside your app with replay and logs attached, Kai Support answers known questions, and from Team Kai Support's investigations and Kai Code carry confirmed bugs toward a reviewed fix. Mixpanel remains the better tool for funnels, retention and event analytics.

When is Mixpanel the better fit?

Mixpanel is the better fit when the question is how people use your product across many events. It is a product analytics platform with funnels, retention, flows, session replay, experiments and feature flags, plus Mixpanel Agent inside the product and an MCP server for Claude, ChatGPT and Cursor. The Free plan covers up to 1M events a month with unlimited seats. Keep it for those jobs and use Gleap for what customers report.

Which Mixpanel alternatives should we compare?

For product analytics, compare other analytics platforms; Gleap is not one. For session evidence tied to what customers report, compare LogRocket and Smartlook and Gleap, where the replay and logs arrive with the customer’s bug report.

Does Gleap replace Mixpanel for product analytics?

No. Gleap does not offer funnels, retention curves, flows or experiments, and this page does not claim product analytics parity. Gleap collects what customers report, answers them and connects confirmed bugs and requests to reviewed code work. Many teams run Gleap next to Mixpanel and identify the same customers in both.

Does Mixpanel have session replay?

Yes. Mixpanel’s Session Replay documentation lists Web, iOS, Android and React Native, with Flutter marked as coming soon, and describes console log capture by default and network capture as an SDK option; replays are stored for 30 days by default. Gleap attaches replay, console and network logs to the customer’s bug report, so the evidence sits next to the conversation and the investigation. Compare which replay you need: analytics context, or evidence for a specific report.

Does Mixpanel have AI or an MCP server?

Yes. Mixpanel’s AI page describes Mixpanel Agent, which interprets data, builds queries and runs analyses in chat, and its MCP server lets Claude, ChatGPT, Cursor, Codex and other clients query events, funnels, retention and replays. Gleap’s agents act on customer reports instead: Kai Support replies and investigates, and Kai Code opens a pull request your engineers review. The agents answer different questions.

Is Gleap cheaper than Mixpanel?

It depends, because the two products price different things. Mixpanel Free covers up to 1M events a month with unlimited seats, Growth starts at $0 with the first 1M events free and volume pricing above that, and Enterprise is quoted. Gleap Starter is $29/month billed annually ($35 monthly), and Gleap Team is $149/month billed annually or $179 month-to-month with unlimited seats and every Kai agent; AI usage is billed separately. An analytics bill and a support and feedback bill are not interchangeable. USD list prices, checked September 26, 2026; see Mixpanel pricing and Gleap plans.

Which Gleap plan includes investigations and Kai Code?

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code, plus surveys and the feedback foundation with unlimited seats and projects. Starter includes Kai Support, live chat and in-app bug reports. AI usage is billed separately on every plan.

What does adding Gleap next to Mixpanel involve?

Plan it as a pilot, not a migration. No native Mixpanel importer is assumed and your event history stays in Mixpanel. Install the Gleap SDK on one platform, identify customers with the same user properties you use in Mixpanel, verify capture, privacy settings and routing, and run one bug report through investigation, review and reply. Review the Gleap Trust Center for security details before rollout.

How was this comparison checked?

Gleap publishes this page. Mixpanel’s pricing page, AI page, Mixpanel Agent, Session Replay, MCP and export documentation and changelog were rechecked on 26 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a measured comparison with Mixpanel.

What is in-app bug reporting?

In-app bug reporting lets customers describe a problem from inside the product and attach supported technical evidence such as screenshots, replay and logs. It keeps the observed behavior and the customer who reported it together, so a reply and a fix can follow. Explore in-app bug reporting.

How does Gleap turn feedback into priorities?

Feature requests, votes and survey answers collect in one feedback portal, and Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships so your team decides what belongs on the roadmap. Customers see progress on the public roadmap and get release updates when the work ships. Explore product feedback and Kai Copilot.

How does a reported issue become a reviewed fix?

A customer’s report supplies the need and the evidence. Gleap connects it to investigation, a pull request your engineers review and the release note, with your team deciding at each step. Explore self-driving development.

Ship what your customers report.

Start free trial

Book a demo