Primary focus
Gleap AI-native customer support AI-native customer support, bug reports and product feedback
Smartlook Session recordings and heatmaps Session recordings, heatmaps, events and funnels for product analytics
Status today
Gleap Actively developed Actively developed, with published Starter, Team and Pro plans
Smartlook Decommissioning 30 September 2027 No new sales or renewals; decommissioning on 30 September 2027
Starting material
Gleap Customer conversation or report A customer conversation or a submitted report
Smartlook Recorded sessions and events Recorded sessions and tracked events across all visitors
Issue evidence
Gleap Screenshots, replay and logs Supported screenshots, replay, console/network logs and customer context per report
Smartlook Recordings, crash reports, heatmaps Recordings, crash reports, behavior flows, heatmaps and funnels
Web and mobile
Gleap SDKs for web, iOS, Android SDKs for web, iOS, Android, React Native and Flutter; check capture by platform
Smartlook Websites and mobile apps Recordings for websites and mobile apps; confirm SDK timelines with Cisco
AI investigation
Gleap Kai Support, from Team From Team, Kai Support investigates with logs, the click trail and read-only code
Smartlook For the Splunk successor Current pages describe AI analysis for the Splunk successor; check your account
Commercial comparison
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Smartlook No new subscriptions No new subscriptions; check your contract end date and the free plan limits
Best evaluation case
Gleap Customer report needing investigation A customer report that needs an answer, an investigation and a follow-up
Smartlook Behavior analytics across sessions Behavior analytics across all sessions; Cisco lists Splunk Observability Cloud RUM+DXA as the migration product