The Smartlook alternative.

Turn reported friction into fixes. Smartlook is winding down under Cisco. Gleap attaches supported replay, logs and device context to the customer’s own report, then connects support, investigation and reviewed code work in one platform.

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app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
Assign to me
ReplyNoteAsk Kai Copilot
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Reply to Florian…
Send
Survey notifications not showing
#146960
Today
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
Kai Resolve2:21 PM
Thanks for the details. The team will take a deeper look at this. You can follow the conversation here.
ReplyNoteAsk Kai Copilot
Hey Isabella,TAB
Send
From the customer’s report to the reviewed fix.
Compare workflows
Smartlook is winding down. New Smartlook sales ended on 31 May 2026 and renewals on 31 August 2026; Cisco has scheduled decommissioning for 30 September 2027. Choose Gleap when the next workflow starts with a customer report and ends with a reviewed fix and a reply. Evaluate heatmaps, funnels and session analytics separately; Gleap does not replace them.
Features
Gleap
Smartlook
Primary focus
Gleap
AI-native customer support, bug reports and product feedback
Smartlook
Session recordings, heatmaps, events and funnels for product analytics
Status today
Gleap
Actively developed, with published Team and Pro plans
Smartlook
No new sales or renewals; decommissioning on 30 September 2027
Starting material
Gleap
A customer conversation or a submitted report
Smartlook
Recorded sessions and tracked events across all visitors
Issue evidence
Gleap
Supported screenshots, replay, console/network logs and customer context per report
Smartlook
Recordings, crash reports, behavior flows, heatmaps and funnels
Web and mobile
Gleap
SDKs for web, iOS, Android, React Native and Flutter; check capture by platform
Smartlook
Recordings for websites and mobile apps; confirm SDK timelines with Cisco
AI investigation
Gleap
Kai Resolve investigates with session evidence, logs and read-only code
Smartlook
Current pages describe AI analysis for the Splunk successor; check your account
Commercial comparison
Gleap
Published subscriptions plus AI usage; specialists on Pro or Enterprise
Smartlook
No new subscriptions; check your contract end date and the free plan limits
Best evaluation case
Gleap
A customer report that needs an answer, an investigation and a follow-up
Smartlook
Behavior analytics across all sessions; Cisco lists Splunk Observability Cloud RUM+DXA as the migration product
Price the scope you need. Gleap Team starts at $149/month billed annually, with unlimited seats and projects. Pro starts at $299/month and includes Resolve, Code and PM; AI usage is separate. Smartlook no longer sells or renews subscriptions and its pricing page publishes no prices. Budget the analytics tool you keep, the export work and Gleap separately.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Start from the customer’s report.

Evidence attached to a person.
Customers mark the problem inside your app. Supported screenshots, replay, console and network logs and device context arrive with their explanation, so the report belongs to someone you can reply to.
Explore bug reporting
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Answer while the team investigates.

Support across the customer journey.
Kai answers from connected knowledge and brings teammates in when needed. Questions, workarounds and follow-up stay in the shared inbox next to the customer’s reported issues.
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Investigate with the session evidence.

Findings return to the ticket.
Kai Resolve reads the replay, logs and read-only code behind a ticket. It returns findings and can start coding tasks for confirmed bugs; an investigation is not a fix.
Explore Kai Resolve
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
3 changed files +84 −12 PR #412
  • Notifications.tsx +61−9
  • useNotificationSocket.ts +19−3
  • Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

Prepare code for review.

Your engineers decide what ships.
Kai Code plans the change, writes and tests code and opens a pull request linked to the ticket. Your engineers review and merge, then verify the live fix before following up.
Explore Kai Code

Give feedback a direction.

Share what you choose to build.
Connect requests to the customers who asked and organize the roadmap. Kai PM finds duplicates and scores requests; your team decides what belongs in the next release.
Explore product feedback
24
Working hours per teammate
12 May, #146960
Planned #routing
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Turn reports into reviewed fixes.
4.6/5
on G2