A Smartlook alternative for support and session evidence.

Customer reports with replay that turn into reviewed fixes.

Smartlook is winding down under Cisco. Gleap attaches supported replay, logs and device context to the customer’s own report, Kai Support answers and investigates, and Kai Code opens the pull request your team reviews.

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13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
From the customer’s report to the reviewed fix.
Compare workflows
Smartlook vs Gleap at a glance. Gleap attaches replay, logs and device context to a customer’s own bug report and connects it to support and, from Team, reviewed fixes, from $149/month billed annually with unlimited seats; Smartlook is session recording and product analytics that Cisco is winding down, with sales ended on May 31, 2026 and the platform shutting down on September 30, 2027 (checked September 26, 2026). Evaluate heatmaps and funnels separately.
Compared
Gleap
Smartlook
Primary focus
Gleap AI-native customer support AI-native customer support, bug reports and product feedback
Smartlook Session recordings and heatmaps Session recordings, heatmaps, events and funnels for product analytics
Status today
Gleap Actively developed Actively developed, with published Starter, Team and Pro plans
Smartlook Decommissioning 30 September 2027 No new sales or renewals; decommissioning on 30 September 2027
Starting material
Gleap Customer conversation or report A customer conversation or a submitted report
Smartlook Recorded sessions and events Recorded sessions and tracked events across all visitors
Issue evidence
Gleap Screenshots, replay and logs Supported screenshots, replay, console/network logs and customer context per report
Smartlook Recordings, crash reports, heatmaps Recordings, crash reports, behavior flows, heatmaps and funnels
Web and mobile
Gleap SDKs for web, iOS, Android SDKs for web, iOS, Android, React Native and Flutter; check capture by platform
Smartlook Websites and mobile apps Recordings for websites and mobile apps; confirm SDK timelines with Cisco
AI investigation
Gleap Kai Support, from Team From Team, Kai Support investigates with logs, the click trail and read-only code
Smartlook For the Splunk successor Current pages describe AI analysis for the Splunk successor; check your account
Commercial comparison
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Smartlook No new subscriptions No new subscriptions; check your contract end date and the free plan limits
Best evaluation case
Gleap Customer report needing investigation A customer report that needs an answer, an investigation and a follow-up
Smartlook Behavior analytics across sessions Behavior analytics across all sessions; Cisco lists Splunk Observability Cloud RUM+DXA as the migration product
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually, with unlimited seats, projects and every Kai agent; Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Smartlook no longer sells or renews subscriptions, and its pricing URL now redirects to the end-of-life notice. Budget the analytics tool you keep, the export work and Gleap separately.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Start from the customer’s report.

Evidence attached to a person.
Customers mark the problem inside your app. Supported screenshots, replay, console and network logs and device context arrive with their explanation, so the report belongs to someone you can reply to.
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Answer while the team investigates.

Support across the journey.
Kai Support answers from connected knowledge and brings teammates in when needed. Questions, workarounds and follow-up stay in the shared inbox next to the customer’s reported issues.
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Investigate with the evidence.

Findings return to the ticket.
From Team, Kai Support reads the logs, click trail, screenshot and read-only code behind a ticket. It returns findings and can prepare coding tasks for confirmed bugs; an investigation is not a fix.
Explore Kai Support

Prepare code for review.

Your engineers decide what ships.
From Team, Kai Code plans the change, writes and tests code and opens a pull request linked to the ticket. Your engineers review and merge, then confirm the fix is live before following up.
Explore Kai Code

Give feedback a direction.

Share what you choose to build.
Connect requests to the customers who asked and organize the roadmap. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships; your team decides what belongs in the next release.
Explore product feedback
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed
Turn reports into reviewed fixes.

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