A LogRocket alternative for support and session evidence.

Reported issues that turn into reviewed fixes, with the replay attached.

Customers report issues inside your app with supported replay, console and network logs, Kai Support investigates and Kai Code opens the pull request your team reviews. Gleap adds the customer conversation, without pricing by recorded sessions.

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Trusted by 4,500+ teams, from startups to global businesses
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
From the replay to the answer, the fix and the follow-up.
Compare workflows
LogRocket vs Gleap at a glance. Gleap starts from the customer’s report, with replay and logs attached, and keeps the answer, the investigation and the reviewed fix in one support platform, on Team at $149/month billed annually; LogRocket is AI session replay with product analytics and error tracking across all sessions, from $176/month at 25,000 sessions (checked September 26, 2026). Evaluate funnels, heatmaps and error monitoring separately.
Compared
Gleap
LogRocket
Primary focus
Gleap Support, bug reports, feedback AI-native customer support, bug reports and product feedback
LogRocket Session replay and analytics Session replay, product analytics, error tracking and Galileo AI
Session evidence
Gleap Replay and logs on reports Supported replay, console and network logs and device context attached to a customer report
LogRocket Sessions recorded across the app Sessions recorded across the app; Conditional Recording is a Pro and Enterprise add-on
Customer communication
Gleap Shared inbox and widget Shared inbox, in-app widget and Kai Support answers; knowledge base from Team
LogRocket Into Zendesk, Intercom, Salesforce Session links and Galileo summaries delivered into Zendesk, Intercom and Salesforce Service Cloud
AI investigation
Gleap Kai Support from Team From Team, Kai Support investigates with logs, the click trail, screenshots and read-only code access
LogRocket Galileo detects and ranks issues Galileo detects issues, ranks severity and delivers reproduction steps
Path to code
Gleap Kai Code from Team From Team, Kai Code plans, writes and tests a change and opens a pull request for review
LogRocket Via Cursor, Claude Code, Codex MCP server gives Cursor, Claude Code and Codex session context; since June 2026 Galileo can send issues to those agents to open a draft pull request
Product analytics
Gleap Evaluate separately Evaluate the analytics your product team needs separately
LogRocket Funnels, paths, heatmaps Funnels, path analysis, heatmaps and performance monitoring
Commercial model
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
LogRocket Recorded sessions per month Recorded sessions per month, with seats, retention and add-ons; run its calculator for a current figure
Best evaluation case
Gleap Report needing answer and fix A customer report that needs an answer, a code change and a follow-up
LogRocket Replay, analytics, error monitoring Replay, analytics and error monitoring across a product’s sessions
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro is $299/month ($359 monthly) and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. LogRocket prices by recorded sessions: on 26 September 2026 its pricing page showed Core from $176 a month at 25K sessions, and states that the final price depends on seats, retention length and add-ons. Run its calculator for your session volume before comparing.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Keep the evidence with the report.

Console, network and events.
A customer report can carry replay, console and network logs, events and device context. Capture depends on the SDK and configuration, so verify the evidence your team needs on each platform.
Explore bug reporting
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
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Answer while engineers investigate.

Support in the same workspace.
Kai Support answers from connected knowledge and brings teammates in when needed. Share a workaround or ask a follow-up question without moving the customer into a separate tool.
Explore Kai Support

Return findings to the ticket.

Investigate with the evidence.
From Team, Kai Support reads the logs, click trail, screenshots and read-only code behind a report. It returns findings to the ticket and prepares coding tasks for confirmed bugs.
Explore Kai Support

Prepare a pull request for review.

Your engineers decide what ships.
From Team, Kai Code plans the change, writes and tests code and opens a pull request. Your engineers review and merge, then confirm the fix is live before following up with the customer.
Explore Kai Code

Turn feedback into decisions.

Requests, roadmap and updates.
Connect feature requests to customers and organize the roadmap. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships; your team decides what belongs in the next release.
Explore product feedback
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed
Give the replay a next step.

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5
on G2