The LogRocket alternative.

From reported issue to reviewed fix. Customers report issues inside your app with supported replay, console and network logs. Gleap keeps the conversation, Kai Resolve’s findings and Kai Code’s pull request together in one customer support platform.

4.6/5 on G2
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Trusted by 4,500+ teams, from startups to global businesses
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
app.lumenhq.com/checkout SPRING20 Checkout Something went wrong
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
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Reply to Florian…
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Survey notifications not showing
#146960
Today
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
Kai Resolve2:21 PM
Thanks for the details. The team will take a deeper look at this. You can follow the conversation here.
ReplyNoteAsk Kai Copilot
Hey Isabella,TAB
Send
From the replay to the answer, the fix and the follow-up.
Compare workflows
Two jobs for session replay. LogRocket records sessions across your app for replay, product analytics, error tracking and Galileo AI issue detection. Choose Gleap when a customer’s reported issue needs an answer, an investigation and a reviewed fix in one support platform. Evaluate funnels, heatmaps and error monitoring separately; the products cover different needs.
Features
Gleap
LogRocket
Primary focus
Gleap
AI-native customer support, bug reports and product feedback
LogRocket
Session replay, product analytics, error tracking and Galileo AI
Session evidence
Gleap
Supported replay, console and network logs and device context attached to a customer report
LogRocket
Sessions recorded across the app; Conditional Recording is a Pro and Enterprise add-on
Customer communication
Gleap
Shared inbox, in-app widget, Kai answers and knowledge base
LogRocket
Session links and Galileo summaries delivered into Zendesk, Intercom and Salesforce Service Cloud
AI investigation
Gleap
Kai Resolve investigates with session evidence, logs and read-only code access
LogRocket
Galileo detects issues, ranks severity and delivers reproduction steps
Path to code
Gleap
Kai Code plans, writes and tests a change and opens a pull request for review
LogRocket
MCP server supplies session, issue and metric context to Cursor, Claude Code and Codex
Product analytics
Gleap
Evaluate the analytics your product team needs separately
LogRocket
Funnels, path analysis, heatmaps and performance monitoring
Commercial model
Gleap
Published subscriptions plus AI usage; specialists on Pro or Enterprise
LogRocket
Recorded sessions per month, with seats, retention and add-ons; run its calculator for a current figure
Best evaluation case
Gleap
A customer report that needs an answer, a code change and a follow-up
LogRocket
Replay, analytics and error monitoring across a product’s sessions
Price the scope you need. Gleap Team starts at $149/month billed annually or $179 month-to-month, with unlimited seats and projects. Pro starts at $299/month annually or $359 month-to-month and includes Resolve, Code and PM; AI usage is separate. LogRocket prices by recorded sessions: on 15 September 2026 its pricing page showed Core from $176 a month at 25K sessions, and states that the final price depends on seats, retention length and add-ons. Run its calculator for your session volume before comparing.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

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Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

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Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

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Keep the evidence with the report.

Console, network and events in one place.
A customer report can carry replay, console and network logs, events and device context. Capture depends on the SDK and configuration, so verify the evidence your team needs on each platform.
Explore bug reporting
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
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Answer while engineering investigates.

Support in the same workspace.
Kai answers from connected knowledge and brings teammates in when needed. Share a workaround or ask a follow-up question without moving the customer into a separate tool.
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Return findings to the ticket.

Investigate with the session evidence.
Kai Resolve reads the session evidence, logs and read-only code. It returns findings to the ticket and starts coding tasks for confirmed bugs.
Explore Kai Resolve
Isabella Berger2:15 PM
Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.
  1. 2:16 PM
    Working · reading the console logs
  2. 2:21 PM
    Found a likely bug
    Survey pushes skip anonymous visitors: sendSurveyPush returns early without a contact email. Delivery only needs the session's subscription.
    Ask for changes Fix with Kai Code
3 changed files +84 −12 PR #412
  • Notifications.tsx +61−9
  • useNotificationSocket.ts +19−3
  • Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

Prepare a pull request for review.

Your engineers decide what ships.
Kai Code plans the change, writes and tests code and opens a pull request. Your engineers review and merge, then verify the live fix before following up with the customer.
Explore Kai Code

Turn feedback into decisions.

Requests, roadmap and release updates.
Connect feature requests to customers and organize the roadmap. Kai PM triages feedback, finds duplicates and scores requests; your team decides what belongs in the next release.
Explore product feedback
Planned3
24
Working hours per teammate
Team time zones
18
Slack thread sync
Keep replies in sync
11
Custom ticket fields
Per-project schema
In progress1
24
Working hours per teammate
Team time zones
27
Bulk CSV export
Tickets and contacts
Released2
24
Working hours per teammate
Team time zones
64
Dark mode
Dashboard and widget
41
SSO with Okta
SAML and SCIM
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Give the replay a next step.
4.6/5
on G2