A LogRocket alternative for customer support and session evidence.

From reported issue to reviewed fix. Customers report issues inside your app with supported replay, console and network logs. Gleap keeps the conversation, and from Team Kai Resolve’s findings and Kai Code’s pull request, together in one customer support platform.

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Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
From the replay to the answer, the fix and the follow-up.
Compare workflows
LogRocket vs Gleap at a glance. Gleap starts from the customer’s report, with replay and logs attached, and keeps the answer, the investigation and the reviewed fix in one support platform, on Team at $149/month billed annually; LogRocket is AI session replay with product analytics and error tracking across all sessions, from $176/month at 25,000 sessions (checked September 26, 2026). Evaluate funnels, heatmaps and error monitoring separately.
Features
Gleap
LogRocket
Primary focus
Gleap
AI-native customer support, bug reports and product feedback
LogRocket
Session replay, product analytics, error tracking and Galileo AI
Session evidence
Gleap
Supported replay, console and network logs and device context attached to a customer report
LogRocket
Sessions recorded across the app; Conditional Recording is a Pro and Enterprise add-on
Customer communication
Gleap
Shared inbox, in-app widget and Kai Support answers; knowledge base from Team
LogRocket
Session links and Galileo summaries delivered into Zendesk, Intercom and Salesforce Service Cloud
AI investigation
Gleap
From Team, Kai Resolve investigates with logs, the click trail, screenshots and read-only code access
LogRocket
Galileo detects issues, ranks severity and delivers reproduction steps
Path to code
Gleap
From Team, Kai Code plans, writes and tests a change and opens a pull request for review
LogRocket
MCP server gives Cursor, Claude Code and Codex session context; since June 2026 Galileo can send issues to those agents to open a draft pull request
Product analytics
Gleap
Evaluate the analytics your product team needs separately
LogRocket
Funnels, path analysis, heatmaps and performance monitoring
Commercial model
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
LogRocket
Recorded sessions per month, with seats, retention and add-ons; run its calculator for a current figure
Best evaluation case
Gleap
A customer report that needs an answer, a code change and a follow-up
LogRocket
Replay, analytics and error monitoring across a product’s sessions
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro is $299/month ($359 monthly) and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. LogRocket prices by recorded sessions: on 26 September 2026 its pricing page showed Core from $176 a month at 25K sessions, and states that the final price depends on seats, retention length and add-ons. Run its calculator for your session volume before comparing.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Keep the evidence with the report.

Console, network and events in one place.
A customer report can carry replay, console and network logs, events and device context. Capture depends on the SDK and configuration, so verify the evidence your team needs on each platform.
Explore bug reporting
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
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Answer while engineering investigates.

Support in the same workspace.
Kai Support answers from connected knowledge and brings teammates in when needed. Share a workaround or ask a follow-up question without moving the customer into a separate tool.
Explore Kai Support

Return findings to the ticket.

Investigate with the report’s evidence.
From Team, Kai Resolve reads the logs, click trail, screenshots and read-only code behind a report. It returns findings to the ticket and prepares coding tasks for confirmed bugs.
Explore Kai Resolve

Prepare a pull request for review.

Your engineers decide what ships.
From Team, Kai Code plans the change, writes and tests code and opens a pull request. Your engineers review and merge, then confirm the fix is live before following up with the customer.
Explore Kai Code

Turn feedback into decisions.

Requests, roadmap and release updates.
Connect feature requests to customers and organize the roadmap. From Team, Kai PM triages feedback, finds duplicates and scores requests; your team decides what belongs in the next release.
Explore product feedback
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed