Primary focus
Gleap Support, bug reports, feedback AI-native customer support, bug reports and product feedback
LogRocket Session replay and analytics Session replay, product analytics, error tracking and Galileo AI
Session evidence
Gleap Replay and logs on reports Supported replay, console and network logs and device context attached to a customer report
LogRocket Sessions recorded across the app Sessions recorded across the app; Conditional Recording is a Pro and Enterprise add-on
Customer communication
Gleap Shared inbox and widget Shared inbox, in-app widget and Kai Support answers; knowledge base from Team
LogRocket Into Zendesk, Intercom, Salesforce Session links and Galileo summaries delivered into Zendesk, Intercom and Salesforce Service Cloud
AI investigation
Gleap Kai Support from Team From Team, Kai Support investigates with logs, the click trail, screenshots and read-only code access
LogRocket Galileo detects and ranks issues Galileo detects issues, ranks severity and delivers reproduction steps
Path to code
Gleap Kai Code from Team From Team, Kai Code plans, writes and tests a change and opens a pull request for review
LogRocket Via Cursor, Claude Code, Codex MCP server gives Cursor, Claude Code and Codex session context; since June 2026 Galileo can send issues to those agents to open a draft pull request
Product analytics
Gleap Evaluate separately Evaluate the analytics your product team needs separately
LogRocket Funnels, paths, heatmaps Funnels, path analysis, heatmaps and performance monitoring
Commercial model
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
LogRocket Recorded sessions per month Recorded sessions per month, with seats, retention and add-ons; run its calculator for a current figure
Best evaluation case
Gleap Report needing answer and fix A customer report that needs an answer, a code change and a follow-up
LogRocket Replay, analytics, error monitoring Replay, analytics and error monitoring across a product’s sessions