A Sentry alternative for the bugs your customers report.

Sentry catches the exception. Gleap fixes the report. Customers report bugs inside your app with a screenshot, session replay and console and network logs. Kai Specialist investigates, Kai Code opens a pull request your team reviews, and the customer hears back.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
From the customer's report to a fix your engineers review.
Compare workflows
Sentry vs Gleap at a glance. Sentry is application monitoring: its SDKs catch errors, traces, logs and replays, priced by usage from $26/month billed annually on Team. Gleap is AI-native customer support for software teams: it starts with the customer's bug report and the conversation, from $149/month billed yearly with unlimited seats (both checked October 3, 2026). Many teams run both.
Features
Gleap
Sentry
Primary focus
Gleap
Customer support, in-app bug reports and product feedback, with AI agents that investigate and open pull requests
Sentry
Error monitoring, tracing, logs, session replay, profiling and uptime and cron monitoring
Where an issue starts
Gleap
A customer reports it inside your app, or asks Kai Support in chat or email
Sentry
The SDK catches an exception or a slow transaction automatically; a User Feedback widget collects reports
Evidence
Gleap
Marked screenshot, console and network logs, device and customer data; session replay on Team and Pro
Sentry
Stack traces, breadcrumbs, traces and logs; feedback can include a screenshot and the replay before it was sent
AI and code work
Gleap
Kai Specialist investigates, billed by usage (about $0.49 per investigation on average); Kai Code opens pull requests your team reviews
Sentry
Seer finds root causes and can open pull requests, $40 per active contributor per month on paid plans
Customer communication
Gleap
Kai Support answers 24/7, shared inbox and live chat; help center and release updates from Team
Sentry
No customer inbox, live chat or help center product; feedback is triaged like issues
Published pricing
USD list prices, checked October 3, 2026. Different products and units; AI usage, overages and taxes excluded.
Gleap
Free plan; Team $149/month billed yearly ($179 monthly) and Pro $299/month ($359 monthly), unlimited seats, every AI agent on both; AI usage separate. USD list prices, October 3, 2026
Sentry
Developer free for one user; Team $26/month billed annually ($29 monthly) and Business $80 ($89), unlimited users, 50k errors included
Best evaluation case
Gleap
A customer report that needs an answer, an investigation and a reviewed fix
Sentry
A production error or performance regression your SDK reports on its own

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan, included on Free; Kai Specialist, Kai Code, Kai PM and Kai Copilot are on Team and Pro. AI usage is billed separately on Team and Pro.

Kai Support

Answers customers

Answers in chat, email and the help center from your knowledge, around the clock. Brings your team in when needed.

Meet Kai Support

Kai Specialist

Investigates hard tickets

Reads screen recordings, console and network logs, account data and code. Answers the customer or escalates with a diagnosis.

Meet Kai Specialist

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Groups feature requests, finds duplicates and recommends priorities. You decide what gets built.

Meet Kai PM

Capture the report in context.

Evidence with the explanation.
Customers mark the issue where it happened. A screenshot, console and network logs, device details and, on Team and Pro, session replay arrive with their description, on web, iOS, Android, React Native and Flutter.
Explore bug reporting

Investigate with the evidence.

Kai Specialist reads the logs and the code.
Kai Specialist reads screen recordings, console and network logs, account data and your code. It answers the customer, or escalates to your team with a diagnosis and a coding task for confirmed bugs.
Explore Kai Specialist

Open a pull request for review.

Your engineers decide what ships.
Kai Code plans the change, writes and tests code, and opens a pull request linked to the ticket. Your team reviews and merges, and the customer who reported the bug is notified once the fix is live.
Explore Kai Code

Keep Sentry in the loop.

Connect it as a tool.
Connect Sentry to Kai Code through Composio and Kai Specialist and Kai Code can look up the Sentry issue, stack trace and release behind a customer's report while they investigate and prepare the fix.
See the Sentry integration
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed
Your Sentry questions, answered. Monitoring, customer reports, AI agents and pricing.