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A PostHog alternative built for customer support.

Support first, with AI agents that answer and fix. PostHog starts with product data. Gleap starts with the customer: Kai Support answers in chat, email and your help center, bug reports arrive with replay and logs, and Kai Code opens the fix your team reviews.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Compare the two
Trusted by 4,500+ teams, from startups to global businesses
Your support inbox
Kai Support answers
Bug reports
Reviewed fixes
Try a real customer question and a real bug report.
Compare the two
PostHog vs Gleap at a glance. PostHog is a product analytics suite with session replay, feature flags, experiments, surveys and error tracking, priced per product by usage, and a free helpdesk called Support. Gleap is AI-native customer support for software teams: an inbox, a help center, chat in web and mobile apps and AI agents that answer customers and open pull requests, from $149/month billed yearly with unlimited seats (both checked October 3, 2026).
Features
Gleap
PostHog
Primary focus
Gleap
Customer support, bug reports and product feedback, with AI agents across the support workflow
PostHog
Product analytics, session replay, feature flags, experiments, surveys and error tracking
Helpdesk
Gleap
Shared inbox with live chat on every plan; email and messaging channels, workflows and a help center from Team, SLA policies on Pro
PostHog
Support: an inbox for tickets from a website chat widget, email, Slack and GitHub; the core is free
AI for customers
Gleap
Kai Support answers 24/7 in chat, email and the help center, $0.29 per resolution
PostHog
An AI reply agent for Support is listed as coming soon; PostHog AI is a product analyst for your team
Code fixes
Gleap
Kai Specialist investigates a ticket; Kai Code opens a pull request your team reviews
PostHog
Self-driving (open beta) groups signals into reports and opens pull requests, $15 per pull request after 3 free a month
Mobile apps
Gleap
Chat, bug reports and the help center inside iOS, Android, React Native and Flutter apps
PostHog
Analytics and session replay SDKs for iOS, Android, React Native and Flutter; the Support widget is documented for websites
Feedback and roadmap
Gleap
Feature requests with votes, a public roadmap and release notes from Team
PostHog
Surveys; we found no feature voting board or public roadmap product
Published pricing
USD list prices, checked October 3, 2026. Different products and units; taxes excluded.
Gleap
Free plan; Team $149/month billed yearly ($179 monthly) and Pro $299/month ($359 monthly), unlimited seats, every AI agent on both; AI usage separate. USD list prices, October 3, 2026
PostHog
Usage-based per product with a free tier each month (1M analytics events, 5K recordings, 100K exceptions, 1,500 survey responses); unlimited team members

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan, included on Free; Kai Specialist, Kai Code, Kai PM and Kai Copilot are on Team and Pro. AI usage is billed separately on Team and Pro.

Kai Support

Answers customers

Answers in chat, email and the help center from your knowledge, around the clock. Brings your team in when needed.

Meet Kai Support

Kai Specialist

Investigates hard tickets

Reads screen recordings, console and network logs, account data and code. Answers the customer or escalates with a diagnosis.

Meet Kai Specialist

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Groups feature requests, finds duplicates and recommends priorities. You decide what gets built.

Meet Kai PM

Answer customers first.

Kai Support handles the first reply.
Kai Support answers from your help center and docs in chat, email and messaging, and brings a teammate in when needed. Kai Copilot drafts replies for your team to send.
Explore Kai Support

Publish a help center.

Answers customers can find.
Write articles once and use them in your help center, in the widget and as Kai Support's knowledge. Customers search before they ask.
Explore the help center

Capture bugs with evidence.

Replay, logs and the conversation.
Customers report bugs inside your web or mobile app with a marked screenshot and console and network logs, plus session replay on Team and Pro. Kai Specialist investigates and Kai Code opens a pull request your team reviews.
Explore bug reporting
Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Close the loop on requests.

Votes, roadmap and release notes.
Collect feature requests with votes, share a public roadmap and publish release notes. Kai PM groups duplicates and recommends priorities; your team decides.
Explore product feedback

Choose by the job.

Many teams keep analytics and move support.

Keep analytics where it works.

PostHog's analytics, flags and experiments do a different job. Gleap does not replace them.

Test support on real tickets.

Run the same customer questions and bug reports through both. Compare the answer, the evidence and how the customer hears back.

Check your mobile apps.

If customers reach you from iOS or Android apps, test chat, bug reports and the help center inside those apps.
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed
Your PostHog questions, answered. Support, AI agents, mobile and pricing.
PostHog and Gleap
Why choose Gleap as a PostHog alternative?
Choose Gleap when customer support is the job: an inbox, a help center, chat in web and mobile apps and Kai Support answering customers, connected to bug reports and product feedback. PostHog fits teams whose priority is product analytics, feature flags and experiments.
Does PostHog have a helpdesk?
Yes. PostHog Support is a helpdesk for customer tickets from a website chat widget, email, Slack and GitHub, with the sender's replay, events and errors attached; its core is free with no per-seat charge (checked October 3, 2026 on PostHog's docs). Its AI reply agent was listed as coming soon on that date.
Can PostHog open pull requests?
Yes. PostHog's Self-driving, in open beta, groups signals from replays, errors and support tickets into reports and opens pull requests for $15 each after 3 free a month, and a person merges them (checked October 3, 2026 on PostHog's docs). In Gleap, Kai Specialist investigates the individual customer ticket and Kai Code opens a pull request your team reviews, and the customer is notified once the fix is live.
Do we have to give up PostHog to use Gleap?
No. Many teams keep PostHog for analytics, flags and experiments, and use Gleap for support, bug reports and feedback. Compare what each tool would own before you move anything.
What are other PostHog alternatives?
For product analytics, compare Mixpanel; for session replay, LogRocket; for error monitoring, Sentry. Choose Gleap when you need customer support and AI agents rather than analytics.
How much does Gleap cost compared with PostHog?
Gleap Team is $149/month billed yearly ($179 monthly) with unlimited seats and every AI agent; AI usage is extra: Kai Support costs $0.29 per resolution, and Kai Specialist, Kai Code and Kai PM bill for the work they do. PostHog prices each product by usage with a monthly free tier and no seat charge. The units differ, so price your own volumes. See Gleap pricing and PostHog pricing.
Kai Support First level support Kai Specialist Second level support engineer Kai Code Software engineer
Support that ships fixes.
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4.6/5
on G2

Related comparisons

See how Gleap compares with similar tools, or browse every comparison.

All comparisons
Mixpanel Event analytics, funnels and replay for product teams. Sentry Error monitoring and tracing, separate from the bugs customers report. Pendo A product experience platform with analytics, guides and replay. LogRocket Session replay, product analytics and error tracking priced by sessions.