Support in your product, not only in Slack. Plain is built for B2B support in Slack, Teams and email. Gleap adds chat and bug reports inside your web and mobile apps, Kai Support answering customers, and agents that investigate bugs and open fixes your team reviews.
Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan, included on Free; Kai Specialist, Kai Code, Kai PM and Kai Copilot are on Team and Pro. AI usage is billed separately on Team and Pro.
Answers customers
Answers in chat, email and the help center from your knowledge, around the clock. Brings your team in when needed.
Investigates hard tickets
Reads screen recordings, console and network logs, account data and code. Answers the customer or escalates with a diagnosis.
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Prioritizes requests
Groups feature requests, finds duplicates and recommends priorities. You decide what gets built.
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();