The AI copilot for support agents.

An AI copilot for support agents is an assistant that works for the teammate handling a ticket, not for the customer. Kai Copilot in Gleap drafts replies, finds similar past tickets, summarizes the ticket's history and suggests the help center article to link. The teammate reviews, edits and sends.

Open the AI agents tab in the ticket sidebar, pick Kai Copilot, type your request and send. The copilot answers in that chat and stages any draft in the Reply composer. Compose AI reply in the composer, or Shift+R, asks it for a draft in one step.

The ticket and customer context that is already loaded, one to three similar resolved tickets it finds in your workspace, and the help center article that covers the topic. The draft is written in the customer's language and opens with their first name. Its answer in the AI agents tab names the ticket IDs and article it reused.

No. Staging a draft sends nothing to the customer. The draft lands in the Reply composer, your teammate edits it and clicks Send. Its template turns off send_message and the tools that change tickets, contacts and articles.

Kai Support answers customers directly in chat, email and the help center. From Team, Kai Resolve investigates hard tickets and returns its finding with evidence. Kai Copilot works for the teammate: research, summaries and drafts inside the ticket, never a message to the customer.

Yes. Kai Copilot summarizes the current issue, what the customer and your team have already tried, and what needs to happen next. A teammate can pick up the ticket without rereading every message.

A suggested greeting accepted with Tab, AI writer tools on selected text (expand, rephrase, more fun, more professional) guided by your custom prompt, and the Send menu with Send and translate, Send and close, Send and snooze, Send and archive and Schedule send.

Yes. Kai Copilot is built in, and you can edit its instructions and quick actions (starter prompts shown in its chat) under AI agents, and on Team and up its tools. From Team, custom agents add more internal agents, each picked in the ticket's AI agents tab with its own quick actions.

The Gleap tools for reading tickets, contacts, conversations, help center articles and statistics, plus web search for third-party documentation. Its template turns off send_message and the tools that change tickets, contacts, feature requests, news and help center articles; review the tool list under AI agents. Internal data such as notes and customData may appear in its answers, because the chat is only visible to your team.

Every Gleap ticket has the AI agents tab, so Kai Copilot works on conversations from the widget, email, WhatsApp, Slack and other channels in the multichannel support platform. Send and translate covers the customer's language.

Yes. It searches your published knowledge base and uses the relevant content to draft an answer directly. Your team can check the cited source before sending. When the knowledge base does not cover the question, it says so.

Kai Copilot is built in and available on Team ($149 per month, billed annually), Pro and Enterprise, with unlimited seats, including during their 7-day free trial. Kai Copilot drafts and answers are included at no charge. See pricing.

Both draft replies for agents from past conversations and help content. In Gleap, Kai Copilot is built into Team, Pro and Enterprise and you can edit its instructions, seats are unlimited on Team and up, and drafts are included rather than billed per seat. Switching from Intercom? Gleap vs Intercom compares the plans.

Kai Copilot is the teammate-facing part of Gleap's AI help desk: Kai Support answers first, Kai Copilot helps the person who takes over, and on Team and up Kai Resolve investigates and confirmed bugs become coding tasks for Kai Code. The full loop is described on close the loop.