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A smiling person working at a laptop beside a sunlit wall.

Join your team

in Gleap.

Sign in to Gleap
Use the email address your teammate invited
Your team's support workspace. Gleap is AI-native customer support for software teams: one inbox where Kai Support answers, hard tickets get investigated and fixes reach customers. Start with the invitation in your email.
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4,500+ teams

Start with your invitation.

It connects you to the right team.

1. Open the original email

Follow the link in the invitation your teammate sent. This page explains Gleap; it does not accept the invitation for you.

2. Use the invited email address

Sign in to your existing account or complete the account setup and email verification in the app, with the address your teammate invited.

3. Find your team

Check the organization name when joining. If the workspace is missing, ask the teammate who invited you to check the address and access they assigned.

What you will find inside.

What you can use depends on your team's plan and your permissions.
Customer conversations from chat, email and in-app reports, with Kai Support's answers and Copilot drafts.
From Team, Kai Support investigates and leaves its finding with evidence. Confirmed bugs become coding tasks for Kai Code.
Requests, votes and a roadmap. Customers hear back when their request ships.
Joining your team
Does the sign-in button accept my invitation?
No. It opens the Gleap sign-in page. Use your original invitation email and the invited address to join the intended organization; the app handles verification and acceptance.
Do I need to create a new workspace?
No. An invitation joins you to the team that invited you. If you are asked to create an unrelated workspace or cannot find your team, check the invited address with your teammate before continuing.
Why can't I see the same projects or features as a teammate?
Access depends on the organization, project permissions and plan your team uses. Ask your workspace administrator to check your access. The platform overview shows the whole product; not every capability is enabled in every account.
Where can I get help joining?
Ask the person who sent the invitation to check the email address and destination organization. If you still get stuck, contact Gleap and describe where it stops.
Your team is the place to start.
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