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A Dutch online training shop
77%
of conversations need no person
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Kai Support
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→
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Your team’s assistant on every page
→
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Florian Böhler
Software Engineer
Florian Böhler is a software engineer at Gleap, the AI customer support platform. He writes about AI support agents, bug reporting and the engineering behind Gleap.
Stories by
Florian Böhler
All articles
AI Driven Development: From AI Assisted Coding to Self Driving Product Teams
Jun 7, 2026
Engineering
Mobile App Feedback: The Complete Guide
Mar 10, 2026
Engineering
Community-Driven Feedback for SaaS Product Roadmaps
Mar 3, 2026
Product Features
How AI Chatbots Enhance Customer Support Efficiency
Feb 23, 2026
AI
Why AI Human Handoffs Are Essential for SaaS Support
Feb 23, 2026
Product Features
AI Chatbot Analytics: How to Measure Chatbot Success
Feb 20, 2026
AI
AI Chatbot Analytics for SaaS: What Support Conversations Reveal
Feb 20, 2026
AI
AI Support Agent Management: How SaaS Teams Govern Agents
Feb 11, 2026
AI
AI Customer Support Failures: Backlash, Liability, and Lessons for 2026
Feb 4, 2026
AI
Not Just a Chatbot: How Autonomous AI Agents Are Quietly Transforming Support
Feb 4, 2026
AI
Capture Console Logs for Bug Reporting: The Shortcut to Faster Fixes
Feb 4, 2026
Engineering
Turning Support Tickets Into Product Roadmap Gold (Without Drowning)
Feb 4, 2026
Engineering
Visual Bug Reporting: A Practical Guide for SaaS Teams
Feb 4, 2026
Engineering
AI Customer Feedback Analysis and Prioritization
Feb 2, 2026
Tools & Integrations
Simplify Feedback Management with Gleap’s Jira Integration
Jan 13, 2025
Tools & Integrations
How Gleap Connects WhatsApp, Email, Facebook Messenger, and Instagram in One Multichannel Platform
Dec 11, 2024
Product Features
Bot Names: 50 Chatbot Name Ideas and How to Choose One
Nov 4, 2024
AI
How to Improve Your App Quality
Jul 21, 2021
Engineering
10 Key Metrics to Track for Your Mobile App
Mar 16, 2021
Engineering
7 Steps to Successfully Publish on the Apple App Store
Oct 17, 2020
Engineering
