Solutions
By business
SaaS and software
AI support that ships fixes
E-commerce
Orders, returns and refunds, handled
Enterprise
Security, scale and your rules
Small businesses
Every call, booking and bill answered
Vibe-coded apps
Support and bug fixing for your app
Startups
Half price for your first year
By industry
Banks and fintech
Telecom
Insurance
By job
Answer customers 24/7
Orders, returns and refunds
Billing and subscriptions
Calls and bookings
Bug reports to fixes
Feedback to roadmap
A Dutch online training shop
77%
of conversations need no person
Read the story
Product
→
Kai Support
Answers your customers, day and night
→
Kai Copilot
Your team’s assistant on every page
→
Kai Code
Turns bug reports into pull requests
→
Kai Voice
Picks up every call, day and night
Support
AI help desk
Shared inbox
Help center
Support workflows
CRM pipelines
Channels
Live chat
WhatsApp
Multichannel support
Product feedback
In-app bug reporting
Session replay
Customer feedback
Public roadmap
Release notes
Surveys
Engagement
In-app messages
Product tours
Onboarding checklists
Sequences
Marketing automation
Platform
Platform overview
Custom agents
Integrations
MCP server
Mobile app
From bug to fix
Investigate the report, review the fix and update the customer.
See how
Pricing
Resources
Customer stories
Documentation
Downloads
Mobile app
Changelogs
Status page
For startups
Blog
Learn
Self-driving development
Customer feedback loop
Platform overview
Company
Careers
Contact
Book a demo
Customer stories
See how teams improve customer support with Gleap.
Read stories
Login
Start free trial
Login
Start free trial
Luca Blaser
Software Engineer
Luca Blaser is a software engineer at Gleap, the AI customer support platform. He writes about AI support agents, bug reporting and the engineering behind Gleap.
Stories by
Luca Blaser
All articles
Bug Report Template for SaaS Teams
Jun 6, 2026
Engineering
UAT Test Plan Template for SaaS Releases
Jun 6, 2026
Engineering
Code Repository RAG: How Kai Support Turns Your Codebase Into Support Knowledge
Jun 5, 2026
AI
Live Chat for SaaS: The Complete Guide
Mar 10, 2026
Product Features
AI Survey Design: Better Questions and Follow-Ups
Mar 3, 2026
Product Features
In-App Bug Reporting: The Complete Guide
Mar 3, 2026
Engineering
AI Copilots in Customer Support: A Practical Guide
Feb 23, 2026
AI
Bug Triage: Process, Steps and Where AI Helps
Feb 20, 2026
Engineering
The Rise of AI Voice Assistants in SaaS Support
Feb 11, 2026
AI
Proactive AI Agents for Customer Support: Beyond Cost Cutting
Feb 4, 2026
AI
How to Build an AI Chatbot Using LangGraph.js
Nov 6, 2024
AI
7 Best Practices To Help You Build Better Mobile Apps
Jan 26, 2023
Engineering
The Difference Between Alpha and Beta Testing
Jun 10, 2021
Product Features
How We Dogfood at Gleap
Apr 7, 2021
Product Features
Dos and Don'ts of Bug Reporting
Apr 2, 2021
Engineering
Why PM Tools Don’t Do the Trick for Bug Reporting
Mar 12, 2021
Tools & Integrations
Strategies for Agile Bug Tracking in Scrum
Nov 9, 2020
Engineering
