Solutions
By business
SaaS and software
AI support that ships fixes
E-commerce
Orders, returns and refunds, handled
Enterprise
Security, scale and your rules
Small businesses
Every call, booking and bill answered
Vibe-coded apps
Support and bug fixing for your app
Startups
Half price for your first year
By industry
Banks and fintech
Telecom
Insurance
By job
Answer customers 24/7
Orders, returns and refunds
Billing and subscriptions
Calls and bookings
Bug reports to fixes
Feedback to roadmap
A Dutch online training shop
77%
of conversations need no person
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Product
→
Kai Support
Answers your customers, day and night
→
Kai Copilot
Your team’s assistant on every page
→
Kai Code
Turns bug reports into pull requests
→
Kai Voice
Picks up every call, day and night
Support
AI help desk
Shared inbox
Help center
Support workflows
CRM pipelines
Channels
Live chat
WhatsApp
Multichannel support
Product feedback
In-app bug reporting
Session replay
Customer feedback
Public roadmap
Release notes
Surveys
Engagement
In-app messages
Product tours
Onboarding checklists
Sequences
Marketing automation
Platform
Platform overview
Custom agents
Integrations
MCP server
Mobile app
From bug to fix
Investigate the report, review the fix and update the customer.
See how
Pricing
Resources
Customer stories
Documentation
Downloads
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Changelogs
Status page
For startups
Blog
Learn
Self-driving development
Customer feedback loop
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Careers
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Customer stories
See how teams improve customer support with Gleap.
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Tobias Duelli
Software Engineer
Tobias Duelli is a software engineer at Gleap, the AI customer support platform. He writes about AI support agents, bug reporting and the engineering behind Gleap.
Stories by
Tobias Duelli
All articles
Artificial Intelligence for Developers: From AI Coding Tools to Self Driving Software
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Engineering
How to Build AI Agents in 2026
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Website QA Checklist for SaaS Teams
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How to Set Up AI Customer Support in 30 Minutes (Step-by-Step Guide)
Apr 11, 2026
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How to Build a Knowledge Base: 7 Steps and Examples
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AI-Driven Feature Adoption in SaaS: A Practical Guide
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Customizing AI Chatbots to Match Your Brand Voice
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Agentic AI Security Risks: How SaaS Teams Should Review Open-Source Agents
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Console Log Bug Reporting: What to Capture and Why
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Session Replay for Bug Reports: The Steps Behind a Bug
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Engineering
Automate Your Workflow with Gleap's Zapier Integration
Feb 4, 2025
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How to Style Your Gleap Widget
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Product Features
How to Submit Your App to the Google Play Store
Nov 26, 2021
Engineering
9 Key Metrics to Monitor Website Performance
Apr 28, 2021
Engineering
Software Testing Isn’t Just for Finding Bugs
Apr 16, 2021
Product Features
Dogfooding: Who Does It Best and Why You Should Try It, Too
Mar 29, 2021
Product Features
Types of Bugs to Keep in Mind While Testing
Mar 18, 2021
Engineering
5 Software Bugs That Made History
Dec 10, 2020
Engineering
What Is a Tester & Why Should You Care About Software Testing?
Oct 16, 2020
Product Features
