A Gleap custom agent can find, create and update Loops.so contacts and send events through Composio. It suits SaaS teams that send product and marketing email with Loops and handle customer questions in Gleap.
What a Gleap agent can do in Loops.so
- Check the contact: Find Contact looks the customer up by email or user ID and returns their subscription status and custom properties.
- Update properties or subscription: Update Contact changes properties or re-subscribes a contact when the customer asks for it.
- Start a Loops workflow: Send Event sends an event such as a completed onboarding call, which can trigger emails in Loops.
- Know the lists: Get Mailing Lists shows the mailing lists a contact can be added to.
Example: A customer who wants the newsletter back
A customer who unsubscribed last year writes in Gleap that they want product updates again. The teammate asks the agent to handle it. The agent finds the contact, sees that they are unsubscribed and re-subscribes them with Update Contact, then confirms the new status in the ticket. The teammate lets the customer know.
How to connect Loops.so
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Loops”.
- Pick Loops.so under More integrations and click Connect Loops.so.
- Paste your Loops API key into the form Gleap shows and connect.
- Open the new Loops.so tool and switch off every action the agent does not need, such as Delete Contact or Send Event.
- Tell the agent in its instructions when to use Loops.so, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Loops.so in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Loops.so?
Yes, through Composio. A Gleap custom agent can find, create, update and delete contacts, manage contact properties, read mailing lists and transactional emails and send events. Loops changes only during an agent run.
What can a Gleap AI agent do in Loops.so?
It answers subscription questions from support with the contact’s real status in Loops and applies the changes customers ask for. It can also send events that feed your Loops workflows.
Which Gleap plan includes the Loops.so integration?
Kai Support and Kai Code can use the Loops.so toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. You need an API key from your Loops account settings. AI usage is billed separately; see pricing.
Can an event from the agent send an email to the customer?
Yes, if a Loops workflow listens for that event. Treat Send Event as customer-facing and switch it on only for events your team has mapped to workflows on purpose.
