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Isabella Salzmann

Isabella Salzmann

Product & Marketing

Isabella Salzmann works on product and marketing at Gleap, the AI customer support platform. She writes about customer support, product feedback and how teams keep their users engaged.
Stories by
Isabella Salzmann
All articles
GPT-6 and Claude Opus 5.5 are now in Gleap
Sep 23, 2026
Company News
Changelog Template for SaaS Products
Jun 6, 2026
Product Management
Feature Request Template for Product Teams
Jun 6, 2026
Product Management
Release Notes Template for SaaS Product Updates
Jun 6, 2026
Product Management
Mobile Customer Support: The Complete In-App Support Guide for 2026
Apr 28, 2026
News
7 Best Product Tour Software for SaaS in 2026 (Compared & Ranked)
Apr 26, 2026
News
Best Forethought Alternatives in 2026: What to Do After the Zendesk Acquisition
Apr 20, 2026
News
CSAT vs NPS vs CES: Which Customer Experience Metric Should You Track?
Mar 23, 2026
User Engagement
AI-Driven Customer Feedback Software: 2026 Trends
Mar 10, 2026
Product Features
Customer Experience Metrics: The Complete Guide
Mar 10, 2026
User Engagement
Product Roadmap Software: The Complete Guide
Mar 10, 2026
Product Management
SaaS User Onboarding: The Complete Guide
Mar 3, 2026
User Engagement
In-App Communication With AI: Timing and Context
Feb 23, 2026
User Engagement
Micro SaaS: AI-Driven Growth Opportunities in 2026
Feb 23, 2026
Product Features
How to Use In-App Feedback Widgets Without Annoying Users
Feb 4, 2026
Product Features
AI Customer Service Trends in 2026 for SaaS Support Teams
Jan 27, 2026
AI in the News
The Mistakes We Made: Falling into the Featuritis Trap
Jan 9, 2025
For Startups
How to Professionally Handle Dissatisfied Customers
Dec 16, 2024
User Engagement
Crafting Email Templates: Engage Prospects and Customers with Gleap
Dec 2, 2024
User Engagement
How We Reached $10K MRR: One Year, Countless Lessons
Nov 27, 2024
For Startups
Mastering Customer Retention: The Ultimate Guide
Nov 20, 2024
User Engagement
How We Got Our First 10 Customers
Nov 18, 2024
For Startups
Ultimate Software Tools for Startups: Save Time and Money
Oct 30, 2024
For Startups
Gleap Receives the Born Global Champion Award 2023
Jun 22, 2023
Company News
Our Takeaways from Web Summit 2022
Nov 8, 2022
Company News
Customer Satisfaction Surveys: Questions, Best Practices and Templates
Jul 7, 2022
User Engagement
How to Make Product Decisions Based on Feature Requests
May 5, 2022
User Engagement
Getting Started with User Acceptance Testing (UAT)
Jan 24, 2022
User Engagement
6 Most Important Learnings from Working with the #1 Hunter on our Product Hunt Launch
Dec 2, 2021
For Startups
We’ve Got 99 Problems But a Bug Ain’t One
Nov 12, 2020
Company News