Keep a support handoff connected when the receiving team works in HubSpot. The native integration creates HubSpot tickets from Gleap reports, so that team gets a record it can own in its existing service workflow. It is available on the Team, Pro and Enterprise plans.
Route the ticket into a pipeline
You can select a HubSpot pipeline and its starting stage, or connect without specifying a pipeline. The integration supports creating and updating tickets and sending messages; a setting lets you send comments as notes.
That makes it useful when a specialist team handles escalations in HubSpot. Decide which conversations should cross that boundary and who is responsible for the customer reply.
Connect HubSpot
- Add HubSpot from your Gleap project’s Integrations settings and authorize the account.
- Choose a pipeline and stage if your handoff needs them.
- Set the comment behavior and ticket types to forward.
- Send a sample ticket and check its pipeline, stage, and content in HubSpot.
Read the native integration overview for the role of the HubSpot connection.
For the team staying in Gleap, the customer support platform keeps the conversation and its ownership in one inbox.
FAQ
Which Gleap plan includes the HubSpot integration?
Team, Pro and Enterprise. Starter includes no integrations. See pricing for the plans.
Can we import HubSpot tickets into Gleap?
Yes. Data import in the Gleap inbox brings in HubSpot contacts and tickets with their conversations, using the access token of a HubSpot private app. It works without this integration, for example when support moves from HubSpot to Gleap.
Can Gleap’s AI agents use HubSpot through MCP?
Yes, as an agent tool that is separate from this integration. Kai Support and Kai Code can use HubSpot on Team, Pro and Enterprise, and custom agents can use it on Team, Pro and Enterprise. Gleap connects the tool through Composio’s MCP server for HubSpot, so an agent can look up contacts, companies and deals with the actions you switch on.
