Keep a support handoff connected when the receiving team works in HubSpot. The native integration creates HubSpot tickets from Gleap reports, so that team gets a record it can own in its existing service workflow.
Route the ticket into a pipeline
You can select a HubSpot pipeline and its starting stage, or connect without specifying a pipeline. The integration supports creating and updating tickets and sending messages; a setting lets you send comments as notes.
That makes it useful when a specialist team handles escalations in HubSpot. Decide which conversations should cross that boundary and who is responsible for the customer reply.
Connect HubSpot
- Add HubSpot from your Gleap project’s Integrations settings and authorize the account.
- Choose a pipeline and stage if your handoff needs them.
- Set the comment behavior and ticket types to forward.
- Send a sample ticket and check its pipeline, stage, and content in HubSpot.
Read the native integration overview for the role of the HubSpot connection.
For the team staying in Gleap, the customer support platform keeps the conversation and its ownership in one inbox.
