Give the team working in Jira a clear starting point: the customer’s report and the detail Gleap captured with it. The native integration creates Jira issues from Gleap tickets, so support can hand off work without writing the same report again. It works on the Team, Pro and Enterprise plans.
Route work to the right project
Choose the Jira organization, project, and issue type during setup. Automatically send the ticket types that belong in that project, or submit a ticket individually once your team has confirmed the next step.
A bug can go to an engineering project as a bug issue, for example, while a general support question stays in the Gleap inbox. The connection also supports sending updates and messages to the linked Jira work. Changes flow back too: new Jira comments arrive on the Gleap ticket as internal notes, and status changes appear in its history.
Set up the connection
- Add Jira in your project’s Integrations settings and authorize Gleap through Atlassian.
- Select the project and issue type.
- Configure the ticket types and forwarding options for that connection.
- Test a report before widening the automatic rules.
Use the issue tracker setup guide if a destination is missing or tickets do not arrive.
Send evidence before asking for a fix
On Team and up, Kai Support can investigate a difficult customer issue before an engineering handoff. Your team can use those findings to decide what belongs in Jira and what needs more information first.
FAQ
Which Gleap plan includes the Jira integration?
Team, Pro and Enterprise, which connect every native integration. Starter connects none. See pricing for the plans.
Do Jira changes sync back to Gleap?
Yes. Status changes on the Jira issue appear in the Gleap ticket’s history, and new Jira comments arrive on the ticket as internal notes.
Can Gleap’s AI agents use Jira through MCP?
Yes, as an agent tool that is separate from this integration. Kai Support and Kai Code can use Jira on Team, Pro and Enterprise, and custom agents can use it on Team, Pro and Enterprise. Gleap connects the tool through Composio’s MCP server for Jira, and the agent calls only the actions you switch on. Other remote MCP servers can be added by URL as a Custom MCP tool.
