Bring a customer issue into the Linear team that can act on it. Gleap creates issues from your reports, keeping the original problem and its captured context connected to the engineering handoff.
Choose the team that owns the work
The connection requires a Linear team and lets you choose a project when the work belongs in one. You can connect different destinations separately, giving each connection a name that makes its purpose clear.
Use automatic forwarding for selected ticket types, or send individual reports after triage. The integration supports issue creation, updates, and messages, so additional details can follow an existing issue.
Connect Gleap to Linear
- Add Linear from your project’s Integrations settings and authorize your workspace.
- Select the Linear team and, if useful, a project.
- Choose the ticket types to forward and save the connection.
- Send a sample ticket and check its destination and contents in Linear.
The setup guide explains automatic and manual handoffs.
Give engineers a better starting point
Use in-app bug reporting to collect the customer’s experience. For issues that need investigation first, Kai Resolve helps your team understand the problem before adding work to the backlog.
