Login
Start free trial
Gleap Team

Gleap Team

The team building Gleap

Product, support, and customer experience insights from the Gleap team.
Stories by
Gleap Team
All articles
GPT-6 and Claude Opus 5.5 are now in Gleap
Sep 23, 2026
Company News
US data residency, built for your customers
Sep 20, 2026
Company News
Gleap: support that ships fixes
Sep 16, 2026
Company News
Artificial Intelligence for Developers: From AI Coding Tools to Self Driving Software
Jun 9, 2026
Engineering
AI Driven Development: From AI Assisted Coding to Self Driving Product Teams
Jun 7, 2026
Engineering
How to Build AI Agents in 2026
Jun 7, 2026
AI
Bug Report Template for SaaS Teams
Jun 6, 2026
Engineering
Changelog Template for SaaS Products
Jun 6, 2026
Product Management
Feature Request Template for Product Teams
Jun 6, 2026
Product Management
Release Notes Template for SaaS Product Updates
Jun 6, 2026
Product Management
UAT Test Plan Template for SaaS Releases
Jun 6, 2026
Engineering
Website QA Checklist for SaaS Teams
Jun 6, 2026
Engineering
Code Repository RAG: How Kai Support Turns Your Codebase Into Support Knowledge
Jun 5, 2026
AI
The real cost of using disparate software tools
Jun 1, 2026
News
Mobile Customer Support: The Complete In-App Support Guide for 2026
Apr 28, 2026
News
7 Best Product Tour Software for SaaS in 2026 (Compared & Ranked)
Apr 26, 2026
News
7 Best Customer Success Tools for SaaS in 2026 (Ranked & Compared)
Apr 20, 2026
News
Best Forethought Alternatives in 2026: What to Do After the Zendesk Acquisition
Apr 20, 2026
News
7 Best In-App Messaging Tools for SaaS in 2026 (Compared & Ranked)
Apr 20, 2026
News
Intercom's Legacy Zendesk Article Importer After April 25, 2026: What SaaS Teams Should Do Now
Apr 20, 2026
News
How to Set Up AI Customer Support in 30 Minutes (Step-by-Step Guide)
Apr 11, 2026
AI
CSAT vs NPS vs CES: Which Customer Experience Metric Should You Track?
Mar 23, 2026
User Engagement
AI-Driven Customer Feedback Software: 2026 Trends
Mar 10, 2026
Product Features
Customer Experience Metrics: The Complete Guide
Mar 10, 2026
User Engagement
What Is a Knowledge Base? A Complete Guide to Building One
Mar 10, 2026
Product Features
Live Chat for SaaS: The Complete Guide
Mar 10, 2026
Product Features
Mobile App Feedback: The Complete Guide
Mar 10, 2026
Engineering
Product Roadmap Software: The Complete Guide
Mar 10, 2026
Product Management
AI Survey Design: Better Questions and Follow-Ups
Mar 3, 2026
Product Features
Community-Driven Feedback for SaaS Product Roadmaps
Mar 3, 2026
Product Features
In-App Bug Reporting: The Complete Guide
Mar 3, 2026
Engineering
SaaS User Onboarding: The Complete Guide
Mar 3, 2026
User Engagement
How AI Chatbots Enhance Customer Support Efficiency
Feb 23, 2026
AI
AI Copilots in Customer Support: A Practical Guide
Feb 23, 2026
AI
AI-Driven Feature Adoption in SaaS: A Practical Guide
Feb 23, 2026
Product Features
Why AI Human Handoffs Are Essential for SaaS Support
Feb 23, 2026
Product Features
In-App Communication With AI: Timing and Context
Feb 23, 2026
User Engagement
Micro SaaS: AI-Driven Growth Opportunities in 2026
Feb 23, 2026
Product Features
AI Chatbot Analytics: How to Measure Chatbot Success
Feb 20, 2026
AI
AI Chatbot Analytics for SaaS: What Support Conversations Reveal
Feb 20, 2026
AI
Bug Triage: What It Is and How AI Improves the Process
Feb 20, 2026
Engineering
Customizing AI Chatbots to Match Your Brand Voice
Feb 20, 2026
AI
AI Support Agent Management: How SaaS Teams Govern Agents
Feb 11, 2026
AI
The Rise of AI Voice Assistants in SaaS Support
Feb 11, 2026
AI
Agentic AI Security Risks: How SaaS Teams Should Review Open-Source Agents
Feb 4, 2026
AI
AI Customer Support Failures: Backlash, Liability, and Lessons for 2026
Feb 4, 2026
AI
Not Just a Chatbot: How Autonomous AI Agents Are Quietly Transforming Support
Feb 4, 2026
AI
Capture Console Logs for Bug Reporting: The Shortcut to Faster Fixes
Feb 4, 2026
Engineering
Console Log Bug Reporting: What to Capture and Why
Feb 4, 2026
Engineering
How to Use In-App Feedback Widgets Without Annoying Users
Feb 4, 2026
Product Features
Proactive AI Agents for Customer Support: Beyond Cost Cutting
Feb 4, 2026
AI
Session Replay for Bug Reports: The Steps Behind a Bug
Feb 4, 2026
Engineering
Turning Support Tickets Into Product Roadmap Gold (Without Drowning)
Feb 4, 2026
Engineering
Visual Bug Reporting: A Practical Guide for SaaS Teams
Feb 4, 2026
Engineering
AI Customer Feedback Analysis and Prioritization
Feb 2, 2026
Tools & Integrations
Agentic AI Customer Support: What It Is and How It Works
Jan 27, 2026
AI in the News
AI Customer Service Trends in 2026 for SaaS Support Teams
Jan 27, 2026
AI in the News
AI Customer Support Automation: What to Automate First
Jan 27, 2026
AI in the News
Introducing Kai Support: Gleap's AI Support Agent
Jan 22, 2026
Company News
Automate Your Workflow with Gleap's Zapier Integration
Feb 4, 2025
Tools & Integrations
Simplify Feedback Management with Gleap’s Jira Integration
Jan 13, 2025
Tools & Integrations
The Mistakes We Made: Falling into the Featuritis Trap
Jan 9, 2025
For Startups
How to Professionally Handle Dissatisfied Customers
Dec 16, 2024
User Engagement
How Gleap Connects WhatsApp, Email, Facebook Messenger, and Instagram in One Multichannel Platform
Dec 11, 2024
Product Features
Crafting Email Templates: Engage Prospects and Customers with Gleap
Dec 2, 2024
User Engagement
How We Reached $10K MRR: One Year, Countless Lessons
Nov 27, 2024
For Startups
Mastering Customer Retention: The Ultimate Guide
Nov 20, 2024
User Engagement
How We Got Our First 10 Customers
Nov 18, 2024
For Startups
How to Build an AI Chatbot Using LangGraph.js
Nov 6, 2024
AI
Bot Names: 50 Chatbot Name Ideas and How to Choose One
Nov 4, 2024
AI
Ultimate Software Tools for Startups: Save Time and Money
Oct 30, 2024
For Startups
Gleap Receives the Born Global Champion Award 2023
Jun 22, 2023
Company News
7 Best Practices To Help You Build Better Mobile Apps
Jan 26, 2023
Engineering
Our Takeaways from Web Summit 2022
Nov 8, 2022
Company News
Customer Satisfaction Surveys: Questions, Best Practices and Templates
Jul 7, 2022
User Engagement
How to Style Your Gleap Widget
Jun 10, 2022
Product Features
How to Make Product Decisions Based on Feature Requests
May 5, 2022
User Engagement
Getting Started with User Acceptance Testing (UAT)
Jan 24, 2022
User Engagement
6 Most Important Learnings from Working with the #1 Hunter on our Product Hunt Launch
Dec 2, 2021
For Startups
How to Submit Your App to the Google Play Store
Nov 26, 2021
Engineering
Rebranding Party: Bugbattle becomes Gleap
Oct 22, 2021
Company News
How to Improve Your App Quality
Jul 21, 2021
Engineering
The Difference Between Alpha and Beta Testing
Jun 10, 2021
Product Features
9 Key Metrics to Monitor Website Performance
Apr 28, 2021
Engineering
Software Testing Isn’t Just for Finding Bugs
Apr 16, 2021
Product Features
How We Dogfood at Gleap
Apr 7, 2021
Product Features
Dos and Don'ts of Bug Reporting
Apr 2, 2021
Engineering
Dogfooding: Who Does It Best and Why You Should Try It, Too
Mar 29, 2021
Product Features
Types of Bugs to Keep in Mind While Testing
Mar 18, 2021
Engineering
10 Key Metrics to Track for Your Mobile App
Mar 16, 2021
Engineering
Why PM Tools Don’t Do the Trick for Bug Reporting
Mar 12, 2021
Tools & Integrations
5 Software Bugs That Made History
Dec 10, 2020
Engineering
We’ve Got 99 Problems But a Bug Ain’t One
Nov 12, 2020
Company News
Strategies for Agile Bug Tracking in Scrum
Nov 9, 2020
Engineering
7 Steps to Successfully Publish on the Apple App Store
Oct 17, 2020
Engineering
What Is a Tester & Why Should You Care About Software Testing?
Oct 16, 2020
Product Features