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Gleap, support that ships fixes.

How we describe Gleap, in one place. The idea, the team, the logo and the facts. For partners, press and anyone who writes about us.

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4.6/5 on G2 Trusted by 4,500+ teams worldwide
The Gleap team standing together in the Schwarzach office.
The Gleap team in Schwarzach, Austria
What Gleap is. Gleap is AI-native customer support for software teams: one platform connecting support, feedback and coding agents. Kai Support answers customers, Kai Resolve investigates issues, Kai PM recommends priorities and Kai Code opens pull requests. Your team decides what to build, reviews and ships. Customer follow-ups run with your configured release controls.

The idea

Software is not finished when it ships. Customers find the gaps. Gleap puts an AI team on those gaps, from the first question to the released fix and customer update, with humans deciding at every step that matters.

Every product has a loop: a customer hits a problem, someone answers, someone investigates, someone decides, someone fixes, someone tells the customer. Today that loop runs through five tools and five inboxes, and most of it never closes. Gleap runs the loop with an AI team that has the same tools your people have: the conversation, the logs, the screen recording, the codebase, the roadmap. Kai Support can answer automatically within your rules. Your team decides what to build, reviews pull requests and ships releases. By default, a teammate confirms a fix is live before Gleap sends the customer update.

Three lengths.

Copy the one that fits your space.

Five words
Gleap, support that ships fixes.
Fifteen words
Gleap is AI-native customer support for software teams: agents prepare the fixes your team ships.
Forty words
Gleap is AI-native customer support where agents and humans work together. Kai Support answers customer questions, Kai Resolve investigates hard tickets with logs and code, Kai PM ranks feature requests, Kai Code writes the fix. Your team reviews, decides and ships.

The team.

Gleap is a team, not a bot. We always name the member doing the work, and we always say who reviews.

  • Kai Support AI support agent

    DoesAnswers from your knowledge, cites the source, brings a person in

    NeverResolve everything, replace support

  • Kai Resolve AI support engineer

    DoesInvestigates with screen recordings, logs, account data and the code, returns a verdict with evidence

    NeverFix or deploy

  • Kai PM AI product manager

    DoesReads requests, scores them against your goals, runs intake on your rules

    NeverDecide for you, write the roadmap

  • Kai Code AI software engineer

    DoesPlans, writes the code, opens the pull request

    NeverMerge, ship, deploy

  • Your team The humans

    DoesReviews, decides, ships

Naming: Kai Support, Kai Resolve, Kai PM, Kai Code, Kai Copilot, exactly like that. Kai Support is the support agent; the group is the AI team. Gleap is the company and the platform. Gleap does not answer tickets, Kai Support does. The agents are agents, never bots, chatbots or assistants.

How to talk about Gleap

  • Gleap is the company and the platform. Write it as Gleap, never GLEAP or gleap.
  • The agents are Kai Support, Kai Resolve, Kai PM and Kai Code. Kai Support is the support agent. Together they are the AI team.
  • Gleap does not answer tickets; Kai Support does. Kai Code does not ship; it opens the pull request and your engineers merge.
  • The agents are agents, not bots, chatbots or assistants.
  • In one sentence: Gleap, AI-native customer support for software teams. Kai Support answers customers, Kai Resolve investigates, Kai PM recommends priorities, Kai Code opens the pull request. Your team reviews and ships.

Facts and proof.

Customer results, with the story behind them.

  • Trusted by 4,500+ teams, including Squarespace, UNICEF and Papa Johns. 4.6/5 on G2.

  • Seven channels in one inbox: widget, email, WhatsApp, Slack, Instagram, Messenger, Telegram. Free covers live chat; email and the messaging channels need Team.

  • Commonplace: Kai Support handles 50 to 60 percent of inbound support.

    Read the story

  • Partfox: fully integrated with custom data in 10 days.

  • Airspeed: 75,000+ users supported on Gleap.

  • A Free plan for one seat, and unlimited seats with every agent included from Team. Kai Support costs $0.29 per resolution; the other agents bill for the work they do.

    Pricing

Numbers are customer results, not benchmarks. We do not publish claims without a customer behind them.

Boilerplate.

For press releases and partner pages.

About Gleap
Gleap is AI-native customer support for software teams, support that ships fixes: agents that work inside the customer conversation, the code and the roadmap, with the company's own team in control. Its agents, Kai Support, Kai Resolve, Kai PM and Kai Code, answer customer questions, investigate bugs with screen recordings, logs and code, prioritize feature requests and open pull requests, while the customer's own team reviews and ships. More than 4,500 teams use Gleap, including Squarespace, UNICEF and Papa Johns. Gleap GmbH is based in Schwarzach, Austria.

Press and partnerships

Gleap GmbH

Am Dorfplatz 36858 SchwarzachAustria
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