Bring customer issues into the project workflow you already run in awork. Gleap creates tasks from reports so the team can work from the original customer context rather than a rewritten summary.
Start each task in the right state
The awork connection asks for a project, type of work, and task status. These settings let an incoming report arrive ready for your team’s triage process.
For example, a confirmed defect can become a task in the product maintenance project with the starting status your team uses for new work. Forward selected ticket types automatically or send individual reports when they are ready.
Connect awork
- Add awork in your Gleap project’s Integrations settings.
- Enter the awork access token for the account you want to connect.
- Select the type of work, project, and task status.
- Save your routing choices and send a sample report.
The project integration guide explains forwarding and common destination problems. If your setup changes, check both the account’s access and the destination settings.
Use in-app bug reporting to collect useful evidence before the task reaches awork.
