Give customer issues a place in your ClickUp workflow. Gleap turns reports into tasks, taking the problem and its captured context from the support conversation to the team doing the work.
Match the handoff to your workspace
Choose a ClickUp team, space, and list, with an optional folder. That destination matters: a support escalation should land where someone owns triage, not in a general list nobody checks.
The native connection supports task creation, updates, and messages. Status changes in ClickUp appear in the Gleap ticket’s history. You decide which ticket types are forwarded automatically and which reports your team sends individually.
Set up ClickUp
- Add ClickUp from your project’s Integrations settings and authorize the connection.
- Select the team and space, then the destination list.
- Choose a folder if your list belongs to one.
- Configure forwarding and send a sample report to check the result.
See the issue tracker setup guide for the shared routing options.
Investigate before adding work
For a complex bug, Kai Support can investigate what happened before your team decides to create a ClickUp task. The handoff then has a clearer problem and a useful next step.
