Gleap custom agents can read and write Airtable bases through Composio, so a ticket or feature request becomes a record without copy and paste. It fits teams that track bugs, accounts or customer research in Airtable while conversations run in Gleap.
What a Gleap agent can do in Airtable
- Log feedback as a record: Create records adds a row with the request, the customer’s company and the ticket title when a teammate asks the agent to file it.
- Check what is already tracked: List records and Get Record let the agent find an existing row before it adds a duplicate.
- Update a status field: Update record sets a status or owner field after a teammate decides what happens next.
- Leave a note on the record: Create Comment adds the latest customer detail to the record’s comment thread.
Example: Research notes stay in one base
Customers ask for a CSV import in chats and calls, and every request lands in Gleap. The product manager keeps a research base in Airtable. After a call, a teammate asks the agent to add the latest request: it searches the Requests table with List records, finds the existing row, raises its mention count with Update record and adds the customer’s quote as a comment. The product manager still decides what goes on the roadmap.
How to connect Airtable
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Airtable”.
- Pick Airtable under More integrations and click Connect Airtable.
- Sign in to Airtable in the popup and approve access. If Gleap asks for an Airtable API key instead, paste the key.
- Open the new Airtable tool and switch off every action the agent does not need, such as Delete Record or Delete multiple records.
- Tell the agent in its instructions when to use Airtable, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Airtable in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Airtable?
Yes. Gleap connects to Airtable through Composio, and a custom agent calls Airtable actions such as Create records, List records and Update record. Records change only when an agent runs and uses an action you left on.
Does Gleap connect to Airtable through MCP?
Yes. Gleap connects to Composio’s MCP server for Airtable with the Airtable account you connect, and the agent calls only the actions you leave switched on. To use a different remote MCP server, add it by URL: as a Custom MCP tool for Kai Support or a custom agent, or as a custom HTTP server in Kai Code.
What can a Gleap AI agent do in Airtable?
It can list bases, read the base schema, find records, create and update records, comment on them and upload attachments. With the Gleap ticket in context, it writes customer feedback into the table your team already uses.
Which Gleap plan includes the Airtable integration?
Kai Support and Kai Code can use the Airtable toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. The Airtable account you connect decides which bases the agent can reach. AI usage is billed separately; see pricing.
Can an Airtable change start a Gleap agent?
Only for the events Composio offers as Airtable triggers, such as Base Schema Changed or View Created. There is no new-record trigger in Composio’s Airtable toolkit, so run record work from a ticket or on a schedule.
