A Gleap custom agent can work with your Fibery databases through Composio: it reads the schema, queries entities and creates or updates them. It fits product teams that model feedback, bugs and releases in Fibery and support customers in Gleap.
What a Gleap agent can do in Fibery
- Match your data model: Fetch Schema tells the agent which databases and fields exist, so it writes a bug or a piece of feedback into the right place.
- Create entities from tickets: Create Entity adds a feedback or bug entity with the customer’s quote and the environment from the report.
- Query before writing: Execute GraphQL Query searches existing entities, so the agent can update a match instead of adding a duplicate.
- Update fields: Update Entity sets a status or relation after a teammate decides.
Example: Customer insight linked to a feature
A product team tracks insights in a Fibery Feedback database linked to Features. A customer explains in a Gleap chat why they need audit logs, and the teammate asks the agent to capture it. The agent queries the Audit log feature with GraphQL, creates a Feedback entity with the customer’s quote and company and links it to that feature. The product manager reviews the linked feedback when planning.
How to connect Fibery
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Fibery”.
- Pick Fibery under More integrations and click Connect Fibery.
- Enter the Fibery credentials Gleap asks for, such as your workspace name and API token, and connect.
- Open the new Fibery tool and switch off every action the agent does not need, such as Delete Entity or Delete File.
- Tell the agent in its instructions when to use Fibery, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Fibery in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Fibery?
Yes, through Composio. A Gleap custom agent can read your Fibery schema, run GraphQL queries and create, update or delete entities and files. Gleap does not sync entities on its own; the agent writes when it runs.
What can a Gleap AI agent do in Fibery?
It records customer feedback and bug reports as entities in your own databases, keeps their fields current and looks up related work for your team. Execute GraphQL Query also runs mutations, so review which actions stay on.
Which Gleap plan includes the Fibery integration?
Kai Support and Kai Code can use the Fibery toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. The Fibery token you connect decides which spaces the agent can read and change. AI usage is billed separately; see pricing.
Does the agent need to know our Fibery structure?
It reads it. Fetch Schema returns your databases and fields, and your instructions should name the database and fields the agent may write to. Keep Delete Entity off unless the agent must remove data.
