Gleap AI agents can work in folk through Composio, for small teams and founders who keep customer relationships in folk and run support and feedback in Gleap. A custom agent can find a person or company in folk and add notes, so the relationship record reflects what customers report and ask for.
What a Gleap agent can do in folk
- Who is writing in: List People and Get Person find the person behind a Gleap ticket, with their company, groups and custom fields.
- Notes on people and companies: Create Note adds a note to the person or company, for example a summary of a bug report and what your team promised.
- New contacts from feedback: Create Person and Create Company add someone to folk when a feature request comes from a lead you want to track.
- Reminders already set: List Reminders shows open reminders on the person, so the agent can tell a teammate that a check-in is already planned.
Example: a founder tracking an early customer
A founder keeps every design partner in folk. One of them asks for SSO in the Gleap feature request board and mentions it again in a support chat. The founder asks the agent on the Gleap ticket to log it. The agent finds the person and their company in folk and adds a note with the request and a link to the Gleap feature request. The founder decides whether SSO moves up the roadmap.
How to connect folk
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use folk, or click Create agent.
- Under Tools, click Add tool, search for “folk” and select it.
- Enter your folk API key and any other details the form asks for, then click Connect Folk.
- Open the folk tool and switch off every action the agent should not use, such as Delete Person, Delete Company or Update Person.
- Publish the agent and test it in chat before you turn on a trigger.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with folk?
Yes. Gleap AI agents use folk through Composio’s folk toolkit, authenticated with a folk API key. The agent reads and writes folk data when it runs; people are not synced between folk and Gleap contacts.
What can a Gleap AI agent do in folk?
It can list and read people, companies, notes, groups, reminders and users, create and update people, companies and notes, and delete people, companies, notes and reminders. Update Person replaces list fields such as emails, so keep it off unless the agent needs it.
Which Gleap plan includes the folk integration?
Custom agents that use folk come with the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. The folk workspace behind the API key sets what the agent can see. AI usage is billed separately; see pricing.
Can the agent add a customer to a feature request in Gleap?
Yes, with the Gleap tool on the same agent. It can search Gleap feature requests for a match and add the customer as an upvoter, then note the request in folk. Priorities stay with your team.
