A Gleap custom agent can read and write Google Sheets through Composio, which turns a spreadsheet into a log or lookup table for support and product work. Typical sheets: customer commitments, a bug log for a release or a list of accounts to call.
What a Gleap agent can do in Google Sheets
- Log a report in one row: Append Values to Spreadsheet adds the ticket title, customer, browser and date as a new row.
- Look up account data: Look up spreadsheet row finds a customer’s row, such as their contract tier or renewal date, before the agent briefs a teammate.
- Keep one row per customer: With the Gleap tool connected, the agent reads survey responses and uses Upsert Rows to update each customer’s row instead of adding duplicates.
- Start from a new row: The New Rows in Google Sheet trigger can start the agent, for example to create a Gleap contact for an account that sales added.
Example: Updating a release checklist
The support lead keeps a release checklist in a Google Sheet with one row per customer-reported bug. After a release, a teammate asks the agent to update it. The agent reads the rows with Get spreadsheet values, checks each listed ticket in Gleap and sets the status column with Update spreadsheet values. The team still confirms each fix is live before anyone replies to the customers.
How to connect Google Sheets
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Google Sheets”.
- Pick Google Sheets under More integrations and click Connect Google Sheets.
- Sign in with your Google account in the popup and approve access.
- Open the new Google Sheets tool and switch off every action the agent does not need, such as Delete Sheet or Clear spreadsheet values.
- Tell the agent in its instructions when to use Google Sheets, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Google Sheets in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Google Sheets?
Yes, through Composio. A Gleap custom agent can create spreadsheets, append and update rows, look up values and read ranges. There is no background export from Gleap to Sheets; rows change when the agent runs.
Does Gleap connect to Google Sheets through MCP?
Yes. Gleap connects to Composio’s MCP server for Google Sheets with the Google Sheets account you connect, and the agent calls only the actions you leave switched on. To use a different remote MCP server, add it by URL: as a Custom MCP tool for Kai Support or a custom agent, or as a custom HTTP server in Kai Code.
What can a Gleap AI agent do in Google Sheets?
It logs tickets, feedback and survey answers, looks up customer data kept in a sheet and keeps simple trackers current.
Which Gleap plan includes the Google Sheets integration?
Kai Support and Kai Code can use the Google Sheets toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. The agent works with the spreadsheets the connected Google account can open. AI usage is billed separately; see pricing.
Can a new row in Google Sheets start a Gleap agent?
Yes. Composio offers Google Sheets triggers such as New Rows in Google Sheet and Cell Range Values Changed. Pick one as the agent’s tool trigger and the agent runs when the event fires.
