Connect the customer’s report to the Jira work that can move it forward. A Gleap Custom Agent can use Jira tools through Composio to search for an existing issue, read its details, and contribute a comment when you enable that action.
Search within the work that matters
The toolkit supports issue search with structured filters or JQL. That lets a workflow focus on a project or a defined set of issues instead of treating the whole Jira site as one backlog.
An agent could search for a reported login error, read the matching issue’s status, and prepare a handoff containing the customer’s additional context. Comments stay attached to the Jira issue your team is already using.
Give the agent a clear destination
Connect Jira from the custom agent’s tools and complete the authentication steps shown for your account. Open the connection to choose from its available actions.
Specify the project, issue search criteria, and fields the agent needs. For a known issue, provide its Jira key or ID. Check the lookup against an issue your team can already access before using the workflow for customer reports.
See the Jira toolkit reference for the supported inputs. Use the native Jira integration for ticket routing into a selected project and issue type. Use Custom Agents to build a workflow that first searches, gathers context, or prepares a more tailored handoff.
