A Gleap custom agent can read Jotform forms and submissions through Composio and organize forms with labels. It helps teams that take service requests, returns or applications through Jotform and answer the people behind them in Gleap.
What a Gleap agent can do in Jotform
- Read submissions: Get User Submissions returns submissions across the account’s forms, with each answer keyed by question.
- Match the person: With the Gleap tool connected, the agent finds the contact by the email in the submission and adds the request to their record or opens a ticket.
- Find the right form: Get User Forms lists the account’s forms, and Get Label Resources shows the forms grouped under a label.
- Keep forms organized: Create Label and Update Label group forms by team or purpose.
Example: Return requests with support history
An online shop takes return requests through a Jotform form. A scheduled agent reads new submissions twice a day, finds each customer in Gleap and opens a ticket on their contact with the order number and reason. A support teammate reviews each ticket and decides whether to approve the return.
How to connect Jotform
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Jotform”.
- Pick Jotform under More integrations and click Connect Jotform.
- Paste your Jotform API key into the form Gleap shows and connect.
- Open the new Jotform tool and switch off every action the agent does not need, such as Delete Label or Update User Settings.
- Tell the agent in its instructions when to use Jotform, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Jotform in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Jotform?
Yes, through Composio. A Gleap custom agent can read Jotform forms, submissions, reports and account details and manage labels. Submissions are read when the agent runs, not pushed into Gleap automatically.
What can a Gleap AI agent do in Jotform?
It turns form submissions into work your team can act on in Gleap, with the submitter’s support history attached. It also keeps forms sorted with labels.
Which Gleap plan includes the Jotform integration?
Kai Support and Kai Code can use the Jotform toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. The API key comes from the Jotform account that owns the forms. AI usage is billed separately; see pricing.
Does the agent see submissions from every form?
Get User Submissions returns submissions for all forms on the connected account. Name the forms the agent should handle in its instructions, and it ignores the rest.
