Gleap AI agents can work in Kommo through Composio, for teams that sell through messaging channels with Kommo and support product users in Gleap. A custom agent can find the lead and contact behind a Gleap ticket, read the notes on them and create tasks for the salesperson responsible.
What a Gleap agent can do in Kommo
- The lead behind a ticket: List Kommo Contacts and Get Kommo Lead show the customer’s lead, its pipeline and its stage.
- Notes the team left: List Kommo Notes By Entity reads the notes on the lead, contact or company before a teammate answers in Gleap.
- Tasks for the responsible user: Create Kommo Task asks the salesperson to follow up, for example after a customer reported a problem during onboarding.
- Lead fields kept current: Update Kommo Lead can set a field your team uses, such as a flag for an open support issue.
Example: a new customer stuck in onboarding
A customer who bought through a WhatsApp conversation in Kommo reports in the Gleap widget that they cannot connect their store. A teammate asks the agent on the Gleap ticket to tell sales. The agent finds the contact and the won lead in Kommo, reads the salesperson’s notes and creates a task for them with the ticket summary. Support solves the connection issue, and the salesperson decides whether to check in.
How to connect Kommo
- In Gleap, open AI & Automation, then Agents, and select the custom agent that should use Kommo, or click Create agent.
- Under Tools, click Add tool, search for “Kommo” and select it.
- Create an integration in your Kommo account, paste its client ID and secret into the form Gleap shows, add the redirect URI from that form and click Save credentials.
- Click Connect Kommo, approve access, then switch off every action the agent should not use, such as Delete Kommo Files, Update Kommo Company or Import Products to AI.
- Publish the agent and test it in chat before you turn on a trigger.
Custom agents are on the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise.
FAQ
Does Gleap integrate with Kommo?
Yes. Gleap AI agents use Kommo through Composio’s Kommo toolkit, connected with OAuth through your own Kommo integration. The agent reads and writes Kommo data when it runs; there is no background sync of leads or contacts.
What can a Gleap AI agent do in Kommo?
It can list and read leads, contacts, companies, notes, tasks, events, pipelines, conversations and custom fields, create and update leads, contacts, companies and tasks, and manage files. It cannot send messages to customers through Kommo’s channels, so those conversations stay with your team.
Which Gleap plan includes the Kommo integration?
Custom agents that use Kommo are part of the Team, Pro and Enterprise plans, and Kai Support can use connected apps as tools in its customer conversations on Team, Pro and Enterprise. The Kommo user who authorizes the integration limits what the agent sees. AI usage is billed separately; see pricing.
Does Gleap also connect WhatsApp directly?
Yes. Gleap offers WhatsApp, Instagram, Messenger, Slack and Telegram as support channels on Team, Pro and Enterprise, so support conversations can run in the Gleap inbox while sales keeps using Kommo. See WhatsApp support in Gleap.
