Turn a new customer report into a better-informed engineering handoff. With Linear connected through Composio, a Gleap Custom Agent can look for related issues, read the matching issue, and add a comment when that action is enabled.
Find the work already in progress
The Linear toolkit supports searching issue titles, descriptions, and identifiers. Reading a specific issue provides details such as its state, team, and discussion.
For example, an agent handling a recurring export problem could find the existing issue and prepare a summary of the new customer’s experience. Your workflow can attach that context to the existing discussion instead of starting a separate ticket for the same problem.
Define the team’s handoff
Add Linear in your custom agent’s tool settings and follow the account connection steps. Review the actions returned for the connected workspace and keep the ones your workflow needs enabled.
Use the Linear issue identifier or ID when reading or commenting on a specific issue. A full issue URL is not interchangeable with that identifier. Define which team or project the agent should work with and what information belongs in a comment.
The Linear toolkit reference documents search and comment behavior. If your goal is simply to send Gleap tickets to a chosen team and project, the native Linear integration handles that routing. Custom Agents let you build the more specific investigation and follow-up around it.
