A Gleap custom agent can pass customer feedback from support conversations into Productboard as notes, with the customer and company attached. It is for product teams that prioritize in Productboard and collect requests through Gleap’s widget, inbox and feature requests.
What a Gleap agent can do in Productboard
- File feedback as a note: Create Note (v2) captures the customer’s words from the ticket, and Add Note Tag labels the note by product area.
- Attach the customer: Set Note Customer Relationship links the note to the user or company, so feedback from key accounts is visible when the team scores features.
- Link it to a feature: Search Entities V2 finds the matching feature and Create Note Link attaches the note to it.
- Answer status questions: Retrieve Feature and List Feature Statuses show the teammate where a request stands before they reply.
Example: A widget request reaches the right feature
A customer asks in the Gleap widget whether dark mode is coming. The teammate asks the agent to record the request. The agent finds the dark mode feature in Productboard, creates a note with the customer’s message, links it to the feature and to the customer’s company, and posts the feature’s status in the ticket. The teammate writes the reply, and the product team sets the priority in Productboard.
How to connect Productboard
- In Gleap, open AI & Automation > Agents and select a custom agent, or create one.
- In its Tools section, click Add tool and search for “Productboard”.
- Pick Productboard under More integrations and click Connect Productboard.
- Sign in to Productboard in the popup and approve access. If Gleap asks for a Productboard API token instead, paste it.
- Open the new Productboard tool and switch off every action the agent does not need, such as Delete Feature or Delete Note V2.
- Tell the agent in its instructions when to use Productboard, then test it in chat.
Custom agents are included in the Team, Pro and Enterprise plans. Kai Support can use connected apps as tools on Team, Pro and Enterprise. Kai Code, also on those plans, can use Productboard in coding sessions once you add it under Settings > MCP in Kai Code.
FAQ
Does Gleap integrate with Productboard?
Yes, through Composio. A Gleap custom agent can create Productboard notes, link them to features and read features, releases and companies. There is no automatic feedback sync; notes are created when the agent runs.
What can a Gleap AI agent do in Productboard?
It records customer feedback as notes with tags and customer relationships, links notes to features, and looks up feature status, releases and objectives. It works from the Gleap ticket or feature request in front of it.
Which Gleap plan includes the Productboard integration?
Kai Support and Kai Code can use the Productboard toolkit on Team, Pro and Enterprise; custom agents that use it are on Team, Pro and Enterprise. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. AI usage is billed separately.
Can we use Productboard and Gleap feature requests together?
Yes. You can keep customer voting and replies in Gleap and scoring in Productboard. The agent can add the customer as a voter on the Gleap feature request and create the Productboard note for the same conversation.
